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Whirlpool W11296289, Service Manual

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Whirlpool W11296289 Service Manual Download Page 17

GENERAL INFORMATION

Whirlpool

®

, Maytag

®

, Amana

®

, & IKEA

®

 Refrigerators   

n 

1-

13

Model Nomenclature

MODEL NUMBER

INTERNATIONAL SALES OR 

MARKETING CHANNEL

W

R

S

3

1

5

S

N

H

B

Brand

W = Whirlpool
Platform

R = Freestanding Refrigeration

S = Specialty Refrigeration

U = Undercounter Refrigeration

Z = Freestanding Freezer
Sub Platform/Fuel

T = Top Freezer

S = Side by Side

B = Bottom Freezer

F = French Door

X = FD Double Drawer

X = All Freezer

V = Vertical Pantry
Series

1 = OPP 

3 = Low Line

5 = Mid Line

7= High (GOLD)

9= Hero (GOLD)
Feature Level/Key Feature

Feature Level (0-9) OR Derivative (Top Mount)
Feature Level/Key Feature

0 = 10 OR 20 OR 30 Cu Ft

1 = 11 OR 21 Cu Ft

2 = 12 OR 22 Cu Ft

3 = 13 OR 23 Cu Ft

4 = 14 OR 24 Cu Ft

5 = 15 OR 25 Cu Ft

6 = 16 OR 26 Cu Ft

7 = 17 OR 27 Cu Ft
C = Counter Depth

F = Flat

S = Smooth Contour

T = Textured

X = Light Texture, Contour

O = Overlay

K = Trim Kit

B = Beveled Edge
I = In-Door-Ice

N = Non-Dispense

W = Internal Water

D = Dispense Ice & Water

S = Shaved Ice

C = Crushed Ice

F = Field Install Ice Maker, No Water
YEAR PF MARKET INTRODUCTION
F =

 

2016

G =

 

2017

H =

 

2018

J =

 

2019

COLOR
W =

 

White

T =

 

Bisque/Biscuit

B =

 

Black

S =

 

Black On Stainless

Summary of Contents for W11296289

Page 1: ...SERVICE MANUAL Whirlpool Maytag Amana IKEA Refrigerators W11296289 R 126 ...

Page 2: ...viced refer to the Use and Care Guide or Installation Instructions provided with the refrigerator GOALS AND OBJECTIVES The goal of this Service Manual is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the Whripool Maytag Amana and IKEA Refrigerators The objectives of this Service Manual are to Understand and follow proper safet...

Page 3: ...DEL NOMENCLATURE 1 13 SECTION 2 DIAGNOSTICS 2 01 SAFETY 2 02 DIAGNOSTICS MODE 2 03 SALES DEMO MODE 2 09 SECTION 3 COMPONENT TESTING 3 01 SAFETY 3 02 WIRING DIAGRAM 3 03 COMPONENT LOCATION 3 09 SECTION 4 COMPONENT ACCESS 4 01 REMOVING THE FRONT WHEEL 4 02 ACCESSING INTERIOR OF UNIT 4 03 REMOVING THE DAMPER 4 03 REMOVING THE FREEZER SHELF 4 05 ACCESSING THE FREEZER EVAPORATOR AND COMPONENTS 4 05 ACC...

Page 4: ...iv n Whirlpool Maytag Amana IKEA Refrigerators Notes ...

Page 5: ...n 1 General Information This section provides general safety parts and information for the Whirlpool Maytag Amana and IKEA Refrigerators Refrigerator Safety Product Specifications Product Feature Control Panel Model Serial Label Location Model Nomenclature Tech Sheet Location ...

Page 6: ... or injury when using your refrigerator follow these basic precautions Remove doors from your old refrigerator Use nonflammable cleaner Keep flammable materials and vapors such as gasoline away from refrigerator Use two or more people to move and install refrigerator Disconnect power before installing ice maker on icemaker kit ready models only Use a sturdy glass when dispensing ice on some models...

Page 7: ...les IN inches 341 8 Depth Excluding Doors IN inches 28 Depth With Door Open 90 Degree IN inches 493 8 Depth IN inches 345 8 Height to Top of Cabinet IN inches 685 8 Height to Top of Door Hinge IN inches 691 4 Height IN inches 695 8 Width IN inches 357 8 Description Type of Refrigerator Side by Side Details Advance Foam Insulation NA Cooling Type Single Evaporator Exterior Base Grille Color Black W...

Page 8: ...l Width Non Climate Control Drawers 1 Full Width Temperature Controlled Drawers No Door Bins 1 Dairy 1 Fixed Full Width 3 Adjustable Gallon Supplementary Containers No Lighting Incandescent Liner Finish White Opaque Freezer Compartment Door Type Swing Shelves 3 Fixed Full Width Wire Freezer Number of Shelves 3 Freezer Drawer Basket 1 Full Width Lower Plastic Door Bins 1 Fixed Partial 3 Fixed Full ...

Page 9: ...ches 695 8 Width IN inches 357 8 Description Type of Refrigerator Side by Side Details Advance Foam Insulation NA Cooling Type Single Evaporator Exterior Base Grille Color White Black Grey Biscuit Cabinet Color White Black Grey Biscuit Cabinet Finish Textured Door Color White Black Stainless Steel Sunset Bronze Fingerprint Resistant Stainless Steel Biscuit Door Finish Smooth Door Style Contour Doo...

Page 10: ...ners No Can Caddy Bin Utility Compartment Lighting LED Freezer Compartment Door Type Swing Shelves 1 Fixed Full Width Plastic 4 Fixed Full Width Wire or 3 Fixed Full Width Glass Freezer Number of Shelves 3 or 4 or 5 Freezer Drawer Basket 1 Full Width Lower Plastic Door Bins 4 Fixed Full Width or 1 Fixed Partial 3 Fixed Full Width Light LED Dispenser Dispenser Type No Dispenser Exterior Ice and Wat...

Page 11: ...es 335 8 Height to Top of Cabinet IN inches 655 8 Height to Top of Door Hinge IN inches 661 4 Height IN inches 665 8 Width IN inches 323 4 Description Type of Refrigerator Side by Side Details Advance Foam Insulation NA Cooling Type Single Evaporator Exterior Base Grille Color White Black Grey Cabinet Color White Black Grey Cabinet Finish Textured Door Color White Black Stainless Steel Door Finish...

Page 12: ... Temperature Controlled Drawers No Door Bins 1 Dairy 1 Fixed Full Width 3 Adjustable Gallon Supplementary Containers No Lighting LED Liner Finish White Opaque Freezer Compartment Door Type Swing Shelves 4 Fixed Full Width Wire Freezer Number of Shelves 4 Freezer Drawer Basket 1 Full Width Lower Plastic Door Bins 4 Fixed Full Width Light LED Dispenser Dispenser Type No Dispenser Icemaker Icemaker O...

Page 13: ...1 4 Height IN inches 665 8 Width IN inches 323 4 Description Type of Refrigerator Side by Side Details Advance Foam Insulation NA Cooling Type Single Evaporator Exterior Base Grille Color White Black Grey Biscuit Cabinet Color White Black Grey Biscuit Cabinet Finish Textured Smooth Door Color White Black Stainless Steel Fingerprint Resistant Stainless Steel Biscuit Door Finish Smooth Door Style Co...

Page 14: ... Full Width 3 Adjustable Gallon Supplementary Containers No Can Caddy Bin Utility Compartment Lighting LED Freezer Compartment Door Type Swing Shelves 3 Adjustable Full Width Glass or 3 Fixed Full Width Wire Freezer Number of Shelves 3 Freezer Drawer Basket 1 Full Width Lower Plastic Door Bins 3 Fixed Full Width Light LED Dispenser Dispenser Type Exterior Ice and Water Dispenser Options Filtered W...

Page 15: ...ess of the button returning to 1 bar after reaching 5 bar After 2 minutes of inactivity any changes will be saved and the display will return to the home screen Freezer Control Press Freezer Temp to view the current set point for the freezer Press Freezer Temp again to adjust the set point The setting will increase by 1 bar with each press of the button returning to 1 bar after reaching 5 bar Afte...

Page 16: ...GENERAL INFORMATION 1 12 n Whirlpool Maytag Amana IKEA Refrigerators Model Serial Number Location Tech Sheet Location ...

Page 17: ... 3 Low Line 5 Mid Line 7 High GOLD 9 Hero GOLD Feature Level Key Feature Feature Level 0 9 OR Derivative Top Mount Feature Level Key Feature 0 10 OR 20 OR 30 Cu Ft 1 11 OR 21 Cu Ft 2 12 OR 22 Cu Ft 3 13 OR 23 Cu Ft 4 14 OR 24 Cu Ft 5 15 OR 25 Cu Ft 6 16 OR 26 Cu Ft 7 17 OR 27 Cu Ft C Counter Depth F Flat S Smooth Contour T Textured X Light Texture Contour O Overlay K Trim Kit B Beveled Edge I In D...

Page 18: ...GENERAL INFORMATION 1 14 n Whirlpool Maytag Amana IKEA Refrigerators Notes ...

Page 19: ...pool Maytag Amana IKEA Refrigerators n 2 1 Section 2 Diagnostics This section provides diagnostic mode and sales mode information for the Whirlpool Maytag Amana and IKEA Refrigerators Safety Diagnostics Mode Sales Mode ...

Page 20: ...e a safe distance away from the appliance to prevent potential injury Always use the proper testing equipment After voltage measurements always disconnect power before servicing IMPORTANT Electrostatic Discharge ESD Sensitive Electronics ESD problems are present everywhere ESD may damage or weaken the electronic control assembly The new control assembly may appear to work well after repair is fini...

Page 21: ...mponents By Cu Ft Size Serviceable Parts 21 Cu Ft 22 Cu Ft 25 Cu Ft Wattage Resistance Ω 115 127 VAC Compressor EGX60HLC 102 W11045354 Run Windings 1 5 Start Device Overload See Note Run Capacitor If Equipped See Note Electric Air Baffle Assembly See Note 12 V DC Thermistor See Note 2 7 kΩ at 25 C User Interface Control See Note Main Control See Note Defrost Heater See Note 550 650 Evaporator Fan ...

Page 22: ...turn on To proceed to service steps a user shall press all 5 keys individually from left to right to turn off all LEDs and validate touch function NOTE For smooth operation of user interface key activation wait at least 1 second between each press to let the system toggle between service steps KEYS DESCRIPTION SW2 Light Key Increment Key Advance to next step SW4 Lock Key Decrement Key Go back to t...

Page 23: ...pare the value Exit Stop sensor readings Open sensor display LED6 O O LED7 O O LED8 O O LED9 O O LED10 Short sensor display O O LED6 O O LED7 LED8 O O LED9 O O LED10 Pass test display O O LED6 LED7 LED8 LED9 O O LED10 Sensor status blank until gets a valid reading O O LED6 O O LED7 O O LED8 O O LED9 O O LED10 4 OFF NONE OFF OFF 5 LED1 LED2 LED3 O O LED4 O O LED5 Defrost Sensor Entry Display step n...

Page 24: ...t ON Entry Display step number turn on the dispenser lights Do Service user to monitor the load Exit Load off N A 18 OFF NONE OFF OFF 19 LED1 O O LED2 O O LED3 LED4 LED5 Water Dispenser Valve Entry Display step number Do Press the water paddle to activate valve and monitor load Exit Load off NOTE Water valve will remain on after paddle release to exit press key SW2 Light 20 OFF NONE OFF OFF 21 LED...

Page 25: ...6 LED7 LED8 LED9 LED10 30 OFF NONE OFF OFF 31 LED1 LED2 O O LED3 LED4 O O LED5 Ice maker water fill test Entry Display step number Upon entry to this step there will be a 3 seconds delay and then the ice tray will be moved to the home position Do After the tray has reached home position the CHANGE SETTING KEY will start an ice maker fill only 100 ml 10 Service user to monitor the display feedback ...

Page 26: ...on until is located min position then hold the refrigerator door switch to simulate the door is closed and at the same time hold press refrigerator TEMP button for 5 seconds until the board enters service mode System Action Into service state mode all temperature LEDs turn on for and turn OFF after 10 seconds A user must use the SW1 button to advance steps into service mode User shall wait 3 secon...

Page 27: ...s The system enters in Showroom mode UI performs showroom animation All five LEDs RC FC TEMP LEDs turn on one by one from left to right and then right to left and keep cycling Cycling rate 1 cycle per second Showroom mode does not activate sleep mode If there is no user action during 2 minutes of showroom mode the animation will stop and then UI behaves fake as normal mode During the animation if ...

Page 28: ...ycle per second Press TEMP SETTING button in showroom mode LEDs stop cycling The recommended temperature setting i e colder is on Then UI behaves fake as normal mode if user presses TEMP SETTING button again except that cooling stays off in the showroom mode and no temperature setting is saved User inactivity for 3 seconds UI returns to showroom animation To exit showroom mode 1 Toggle TEMP SETTIN...

Page 29: ...For Service Technician Use Only DIAGNOSTICS Whirlpool Maytag Amana IKEA Refrigerators n 2 11 Notes ...

Page 30: ...For Service Technician Use Only DIAGNOSTICS 2 12 n Whirlpool Maytag Amana IKEA Refrigerators Notes ...

Page 31: ...ol Maytag Amana IKEA Refrigerators n 3 1 Section 3 Component Testing This section provides the wiring diagram and component location for the Whirlpool Maytag Amana and IKEA Refrigerators Safety Wiring Diagram Component Location ...

Page 32: ...ople a safe distance away from the appliance to prevent potential injury Always use the proper testing equipment After voltage measurements always disconnect power before servicing IMPORTANT Electrostatic Discharge ESD Sensitive Electronics ESD problems are present everywhere ESD may damage or weaken the electronic control assembly The new control assembly may appear to work well after repair is f...

Page 33: ...witch feedback P2 4 YL P1 1 BK 120 VAC Input FC Light switch feedback P2 6 RD WH P1 2 WH 120 VAC Output to Evaporator Fan when cooling P2 7 BR P1 2 WH 120 VAC Output Defrost Heater when defrosting P3 P3 4 V P1 2 WH 120 VAC Output to Water Valve when water dispensing P3 5 LB P1 1 BK 120 VAC Input FC Door switch P3 6 GY OR P1 2 WH 120 VAC Output to Cube Solenoid when dispensing cube P3 8 BU P1 2 WH ...

Page 34: ...O_CRB1_1 TO CRB1_2 TO_CRB2_1 TO_CRB2_2 TOP_CRB3_1 TOP_CRB3_2 RC LAMP TOP RC LAMP MID1 RC LAMP MID2 YL RD WH TN WH TN YL TO_WIRE_ASSY_DOOR_HV 1 2 3 TO_WIRE_ASSY_FR_HV 1 2 3 TO_J3_UI 1 2 3 4 TO_J1_UI 1 2 3 4 ICE PADEL 1 2 WATER PADEL 1 2 1 2 1 2 FC SENSOR DAMPER HEATER BU WH RD YL BK BK TO_DISPENSER_LED 1 2 1 2 TO_WIRE_ASSY_ UNIT_FR_2 1 2 3 4 5 6 7 8 9 10 11 12 TO _WIRE_ASSY _FR_LNR_2 1 2 3 4 5 6 7 ...

Page 35: ...W01 WRS311SDHZ WRS311SDHZ00 WRS311SDHZ01 WRS315SDHB WRS315SDHB00 WRS315SDHM WRS315SDHM00 WRS315SDHM02 WRS315SDHT WRS315SDHT00 WRS315SDHW WRS315SDHW00 WRS315SDHZ WRS315SDHZ00 WRS315SDHZ01 VOLTAGE TEST POINTS ATHENA MAIN CONTROL ACU CONNECTOR FROM COLOR TO COLOR SPECIFICATIONS J2 J2 1 PK J2 2 PK 5 VDC Input Evaporator Thermistor J2 3 GY J2 4 GY 5 VDC Input Refrigerator Thermistor JP1 JP1 1 YL JP1 3 ...

Page 36: ...E_ASSY_ICE_MAKER 1 2 3 4 1 2 3 TO_LIGHT_SWITCH 1 2 3 TO_DOOR_HARNESS_1 1 2 3 TO_DOOR_HARNESS_1 1 2 3 BU GN YL GN YL GN YL WH TN WH RD WH TO_DISPENSER_HEATER 1 2 TO_SWITCH_PACK_ASSY 1 2 3 4 5 6 SPL A SPL B BK BK BK BK GN YL LB LB LB LB V TN GY TO_ICE_PADEL 1 2 GY GY TN TN TO_JP1_ATHENA 1 2 3 4 5 6 TO_J2_ATHENA 1 2 3 4 BR GY GY TO_PADEL 1 2 3 4 GY GY TO_WATER_PADEL 1 2 V V GY GY 1 2 1 2 EVAP SENSOR ...

Page 37: ...315SNHB00 WRS315SNHM WRS315SNHM00 WRS315SNHW WRS315SNHW00 WRSA15SNHN WRSA15SNHN00 WRSA15SNHZ WRSA15SNHZ00 VOLTAGE TEST POINTS ATHENA MAIN CONTROL ACU CONNECTOR FROM COLOR TO COLOR SPECIFICATIONS J2 J2 1 PK J2 2 PK 5 VDC Input Evaporator Thermistor J2 3 GY J2 4 GY 5 VDC Input Refrigerator Thermistor JP1 JP1 1 YL JP1 3 BK 120 VAC Input FC Light switch feedback when the door is open JP1 2 BR JP1 6 WH...

Page 38: ... PH TO FAN MOTOR NU PK GN YL GN YL RD WH BR WH WH PK TO UNIT COMPARTMENT TO FREEZER COMPARTMENT 1 2 3 4 5 6 7 8 9 1 2 3 4 TO WIRE ASSY ICE MAKER 1 2 3 4 WH WH TN TN RD WH GN YL GN YL RD BK BK BK BK BK YL YL BK BK BK YL YL YL YL TO JP1 ATHENA 1 2 3 4 5 6 TO J2 ATHENA 1 2 3 4 BR BK BK YL GY GY EVAP SENSOR 1 2 WH WH WH YL YL YL ICE MAKER FC LIGHT SWITCH NC FC LAMP TO TOP BULB TO CRISPER BULB 1 TO CRI...

Page 39: ...COMPONENT TESTING Whirlpool Maytag Amana IKEA Refrigerators n 3 9 Component Location E D C B A F G A Condenser Fan B Condenser C Freezer Evaporator D Auger Ice Dispenser E Athena Control Board F Front Door Dispenser Unit G Compressor ...

Page 40: ...For Service Technician Use Only COMPONENT TESTING 3 10 n Whirlpool Maytag Amana IKEA Refrigerators Notes ...

Page 41: ...oval and replacement instructions for the Whirlpool Maytag Amana and IKEA Refrigerators Removing the front wheel Accessing the interior of the unit Removing the damper Removing the freezer shelf Removing the dispenser Accessing the freezer evaporator and components Accessing the dispenser area removing UI Accessing the machine compartment ...

Page 42: ...icture shows the clip and pin A Clip and pin 4 Remove the leveling screw and pry up the clip and remove Then remove the pin at this point you can remove the wheel assembly 5 Below picture shows the wheel out of the unit WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating A A ...

Page 43: ...upper air duct in Freezer You will have to remove IM and bin Then remove the screw at the top of the air duct and it will come off 2 Once freezer cover gets off then push on the tabs in the air supply area and this will push the damper out WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before o...

Page 44: ...r is motor driven To get to the damper first remove the screw in housing 4 The cover will come off and then you can access the wiring harness 5 The damper will come out The damper has both RC and FC thermistor on the harness 6 Below picture shows connections for fresh food door ...

Page 45: ... Note At this point the shelf can be dropped down and removed To put the shelf back in just reverse the process Accessing the Freezer Evaporator and Components 1 After removing the shelves remove the six 1 4 6 4 mm hex head screws lift up on the panel and pull forward to remove WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shoc...

Page 46: ...r fan assembly 3 Below picture shows freezer components Defrost thermistor goes on the cap tube side 4 The unit does have heat probe in defrost drain This transfers the heat from the defrost heater to the drain to prevent ice build up and causing drain restrictions A Heat Probe 5 Below picture shows auger motor and cube crushed coil A Auger Solenoid B Auger Drive Motor A A B ...

Page 47: ...w picture shows the dispenser area 2 Once sides are removed then use a screwdriver to push on all three tabs that are behind the UI to release it WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating ...

Page 48: ... the left side covers by removing screws to access the dispenser 4 You now have access to the wiring for UI 5 To remove the water line push the locking tab out Do this from the bottom 6 To remove ice door remove water line for the holder Remove the upper screws then pry tabs ...

Page 49: ...COMPONENT ACCESS Whirlpool Maytag Amana IKEA Refrigerators n 4 9 7 Below pictures show the ice chute assembly ...

Page 50: ...two 1 4 6 4 mm hex head screws Disconnect the wiring then pull the inverter out A Compressor inverter B Compressor 4 To remove the condenser fan remove the two 1 4 6 4 mm hex head screws disconnect the wiring and lift out 5 To remove the Dual Water Valve remove the two 1 4 6 4 mm hex head screws disconnect the wiring and water lines then lift out A Filter Dryer B Dual water valve WARNING Electrica...

Page 51: ...COMPONENT ACCESS Whirlpool Maytag Amana IKEA Refrigerators n 4 11 6 Below picture shows high voltage board ...

Page 52: ...UMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 ...

Page 53: ......

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