17
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
®
factory-specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new ROPER
®
appliance.
To locate FSP
®
replacement parts in your area, call us or your
nearest designated service center.
In Canada, call 1-800-807-6777, or your nearest designated
service center.
In the U.S.A.
Call the Roper Customer eXperience Center toll free:
1-800-44-ROPER (1-800-447-6737).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish-speaking,
hearing-impaired, limited-vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Roper designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Roper designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to us with any
questions or concerns at:
Roper Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call our Whirlpool Canada LP Customer Interaction Centre
toll free: 1-800-807-6777 or visit our website at www.roper.ca
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Warranty information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to us with any
questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
