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Whirlpool JOB AID GC1SHAXM, Installation And Operation Manual

The "Whirlpool JOB AID GC1SHAXM" is a reliable and efficient appliance designed to meet all your cooling needs. Ensure seamless installation and optimum performance with the detailed "Installation And Operation Manual". Download this manual for free from our website, making it easily accessible for your convenience.

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4-1

This section instructs you on how to service components inside the 2003 69

˝

 High Counter-Depth 

Side-By-Side Refrigerator. The components and their locations are shown below. 

NOTE:

 Some 

of the components called out below are not serviced in this section.

COMPONENT ACCESS

COMPONENT LOCATIONS

Electrical Shock Hazard

Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

WARNING

Freezer Light

Ice Maker

Freezer Thermistor

Defrost  Bimetal (Behind Evaporator Cover)

Refrigerator Light

Refrigerator Thermistor

Water Reservoir Tubing

Air Door

Evaporator Tray (Behind Grille)

User Interface

Compressor Terminal Box

Overload & Relay

Condenser Fan Motor

Control Board Assembly

Water Valves

Summary of Contents for JOB AID GC1SHAXM

Page 1: ...R 102 JOB AID Part No 8178551 2003 69 HIGH COUNTER DEPTH SIDE BY SIDE REFRIGERATOR CONSUMER CARE TECHNICAL EDUCATION GROUP PRESENTS Model GC1SHAXM ...

Page 2: ...he Wiring Diagram and Strip Circuits used in this Job Aid are typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the service technician to properly diagnose malfunctions and repair the 2003 69 High Counter Depth Side By Side Ref...

Page 3: ...ermistors 3 4 Defrost Operation 3 5 Fan Operation And Delay 3 6 In Door Ice 3 7 COMPONENT ACCESS 4 1 Component Locations 4 1 Removing A Refrigerator Or Freezer Light Bulb 4 2 Removing The Defrost Bimetal 4 3 Removing The Refrigerator Thermistor Housing 4 4 Removing The Water Ice Dispenser Board Interface 4 5 Removing The Evaporator Tray 4 7 Removing The Control Board 4 8 Removing The Water Valves ...

Page 4: ...rface Failure Feedback 6 3 Troubleshooting Chart 6 5 Electronic Control Board Pin Locations 6 8 User Interface Board Pin Locations 6 9 Thermistor Resistance Temperature Chart 6 9 WIRING DIAGRAM STRIP CIRCUITS 7 1 Wiring Diagram 7 1 Strip Circuits 7 2 TECH TIPS 8 1 Removing The Original Gasket 8 1 ...

Page 5: ... kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed You can be killed or seriously injured if you don t immediately follow instructions You...

Page 6: ... GROUP G Whirlpool Gold PRODUCT IDENTIFICATION C Counter Depth 24 Deep CAPACITY CUBIC FOOT SIZE 1 11 or 21 MODEL SERIES SHELVES S Shelf Variation MODEL FEATURES PANS H Crisper Variation MODEL FEATURE CODE A IDI W Grille Filter DOOR SWING X SXS YEAR OF INTRODUCTION M 2003 COLOR CODE Q White B Black S Stainless ENERGY POWER DESIGNATOR NUMERIC 0 Original 1 1st Change 2 2nd Change etc ENGINEERING CHAN...

Page 7: ...NUMBER LABEL AND TECH SHEET LOCATIONS The Model Serial Number label and Tech Sheet locations are shown below Tech Sheet Location Behind Grille Model Serial Number Label Location On Lower Right Side Of Refrigerator Liner ...

Page 8: ...1 4 NOTES ...

Page 9: ...2 1 CUTOUT DIMENSIONS INSTALLATION INFORMATION 21 2 6 4 cm 2 5 1 cm 2 5 1cm 91 4 23 5 cm 121 2 32 cm 69 175 0 cm 36 91 5 cm 131 4 34 cm 161 2 42 cm 201 4 51 5 cm ...

Page 10: ...pull through the bottom left hinge Make sure that you protect the dispenser tubing from damage when you set the door on the floor 9 Remove the top right hinge cover and screws see Illustration 6 10 Lift the refrigerator door straight up and off the bottom hinge 11 Disassemble the hinges as shown see Il lustration 7 Do not remove the screws 3 Close both doors and keep them closed until you are ready...

Page 11: ...leveling screw 11 Front Leveling 1 Front roller leveling screw Door Closing and Alignment 6 Top Right Hinge Bottom Hinge 7 1 Do Not Remove Screws 1 Screws Handle Removal Optional 1 4 3 Water Dispenser Tubing Connection 1 Red Outer Ring 1 5 Door Removal 1 1 Top Left Hinge 1 1 ...

Page 12: ...ve the refrigerator into its final posi tion 2 Place a level inside the refrigerator at the back of the top shelf see Illustration 8 3 Locatethelevelingscrewsbehindthebase grille of the refrigerator on either side 4 Use a hex head socket wrench and adjust the rear roller leveling screws until the refrigerator is level Turn the rear roller leveling screw to the right to raise that side of the refrig...

Page 13: ...leveling screw 11 Front Leveling 1 Front roller leveling screw Door Closing and Alignment 6 Top Right Hinge Bottom Hinge 7 1 Do Not Remove Screws 1 Screws Handle Removal Optional 1 4 3 Water Dispenser Tubing Connection 1 Red Outer Ring 1 5 Door Removal 1 1 Top Left Hinge 1 1 ...

Page 14: ...The ice maker needs to be connected to a cold water line with water pressure between 30 120 psi If you have questions about your water pressure call a licensed qualified plumber REVERSE OSMOSIS WATER SUPPLY IMPORTANT The pressure of the water sup ply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 120 psi If a reverse osmosis water fil...

Page 15: ...oduct and explain those unique differences OVERVIEW The control system consists of an electronic user interface located on the ice and water dispenser an electronic control board located at the left rear of the unit compartment and thermistors located in the refrigerator and freezer compartments These controls com municate with each other and manage virtually all of the functions of this refrigera...

Page 16: ... NOTE At the first power up the control will start in the following DEFAULT operating mode Unit is in the On state Freezer temperature is set at 0ºF Re frigerator temperature set at 37ºF Self Diagnostic Mode enabled for 10 minutes Ice in Cube mode Dispenser light off Time to defrost will be set at 30 hours of compressor run time or 50 hours actual time FREEZER Temperature Settings Adjust ment rang...

Page 17: ...will illuminate when either dispenser paddle is pressed ICE MODE This keypad toggles between cubed and crushed ice In the cubed mode the CUBED ICE indicator will illuminate In the crushed mode the CRUSHED ICE indicator will illuminate DISPENSER LOCKOUT Pressing this key pad for 2 seconds disables the ice and water dispenser functions and the related user inter face control keypads While in this mo...

Page 18: ...ectly controls or supplies power to virtually all functions of the refrigerator THERMISTORS Temperature is regulated with the use of two thermistors that provide feedback to the main control board One thermistor is located on the back wall of the refrigerator section and the other is located on the left wall of the freezer section NOTE Thermistors are very reliable and sel dom fail The refrigerato...

Page 19: ...up to the refrigerator and the bimetal is closed unit is cold With no door openings When 30 hours of compressor run time or 50 hours actual time has passed since the last defrost cycle DEFROST OPERATION If a door was opened After 8 hours of cumulative compres sor run time The compressor runs continuously for at least 8 hours The following occurs when the defrost cycle is initiated Cooling function...

Page 20: ...the display will revert back to the set temperature All settings and memory are saved and are continued after power has been re stored i e FAST FREEZE GROCERY SAVOR and ice preference FAN OPERATION AND DELAY DEFAULT SETTINGS If communication between the user interface and the control board is lost for more than 3 minutes the user interface assumes the board is working correctly The control board s...

Page 21: ...his product If replacement controls are needed order by model number The IDI control board and the ice maker are powered directly from the control board This allows the main control board to monitor the ice maker water fill and the closing of the freezer light switch when the door is opened When the freezer door is opened the ice maker is temporarily disabled The IDI diagnostic routine is also ide...

Page 22: ...3 8 NOTES ...

Page 23: ...NT LOCATIONS Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Freezer Light Ice Maker Freezer Thermistor Defrost Bimetal Behind Evaporator Cover Refrigerator Light Refrigerator Thermistor Water Reservoir Tubing Air Door Evaporator Tray Behind Grille User Interface Compressor Term...

Page 24: ... ice maker and remove the cover 3 To remove the refrigerator light bulb a Remove the screw from the lens b Lower the back of the lens and unhook the three tabs from the liner slots c Pull the light bulb so that the terminals are free of the socket and remove the bulb Freezer Light Cover Freezer Light Bulb Refrigerator Light Lens Light Bulb Lens Screw b Pull the light bulb out of the socket ...

Page 25: ...etal 10 Unsnapthedefrostbimetalfromtheevapo rator tubing and disconnect the ground wire and 5 wire connector from the liner Air Guide Pull Out 4 Remove the screw from each of the two indicated shelf supports and remove the supports see the top right column photo 5 Remove the four screws from the top evaporator cover 6 Remove the four screws from the bottom evaporator cover and remove the cover Lin...

Page 26: ...tor housing and turn the housing over 4 Unclip the refrigerator thermistor and wire from the housing 5 Place the thermistor in ice water refer to page 6 9 for the correct readings Refrigerator Thermistor Housing Screw Refrigerator Thermistor Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical sho...

Page 27: ...housing out at the bottom and unhook it at the top see the top photo in the right column 4 Disconnect the two edge connectors from the board interface and remove the hous ing assembly Push Down Pull Out Continued on the next page Overflow Tray Board Interface Edge Connectors Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can ...

Page 28: ...cover IMPORTANT Due to static electricity always handle circuit boards by the edges to avoid damage to the circuitry 6 Remove the two screws from the interface board and remove the board from the housing Interface Board Board Interface Cover Screws Interface Board Screws ...

Page 29: ... Screws 4 Pull the evaporator tray out from below the unit and remove it 3 Remove the two 9 32ʺ 7 mm hex head screws from the filter bracket and push the bracket assembly to the right as far as it will go Filter Bracket Screws Evaporator Tray Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical sho...

Page 30: ...ve the two screws from the control boardhousingcoverandpulltheassembly out of the unit 5 Remove the four screws from the control board 6 Disconnect the wire connectors from the controlboardandremoveitfromthe hous ing Wire Connectors 4 Control Board Screws Control Board Housing Cover Screws Top Of Housing Cover Open Unit Compartment Cover Screws 3 of 6 Electrical Shock Hazard Disconnect power befor...

Page 31: ...he other has 1 4ʺ terminals so that they cannot be reversed 5 Remove the two 9 32ʺ hex head screws from the valve bracket 6 Disconnect the two water inlet lines from the water valves and remove the valve assembly from the unit Water Outlet Lines Blu Wht Connectors Brn Blk Connectors Water Inlet Lines Unit Compartment Cover Screws 3 of 6 Bracket Screws Electrical Shock Hazard Disconnect power befor...

Page 32: ...motor from the bracket 3 Using a 9 16ʺ socket remove the hex nut and fan blade from the condenser fan mo tor 5 Disconnect the wire connector from the fan motor Unit Compartment Cover Screws 3 of 6 Fan Blade 9 16ʺ Socket Fan Motor Torx Screws 2 of 3 Fan Motor Connector Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result...

Page 33: ... compressor terminal box a Use a screwdriver and pry the top of the terminal box away from the compres sor Continued on the next page 3 Place a screwdriver blade into the indi cated slot of the compressor terminal box cover and pry the cover off the box Unit Compartment Cover Screws 3 of 6 Pry Cover Off Terminal Box Pry Lower Front Of Terminal Box Away From The Compressor Pry Top Of Terminal Box A...

Page 34: ... c Pry the overload off the bottom pin of the compressor d Disconnect the white 1 blue 2 and black 3 wires from the relay terminals NOTE The terminal numbers are em bossed on the connector e Disconnect the black wire from the overload terminal Overload c Disconnect the white 1 and black 3 wires from the relay terminals see the photo at the bottom left d Loosen the screw from the left strain relief...

Page 35: ...ins 1 to 5 Ω 3 to 11 Ω See Tech Sheet Performance Data Chart Start Relay 120 VAC Continuity Terminals S and R Overload Protector 120 VAC Continuity Between terminals Run Capacitor 120 VAC Momentary resistance Check at capacitor reverse test leads and check again Electric Air Baffle Motor 120 VAC Approx 8450 Ω 1 5 Watts Thermistors RC Side FC Side Low voltage cannot measure 2700 Ω at 77ºF 25ºC 8750 ...

Page 36: ...Defrost Heater 550 to 650 Watts 27 to 21 Ω Check resistance at Control Board terminals 16 1 12 1 or at heater Evaporator Fan Motor 3 Watts Cannot read resistance 120 VAC converted to DC voltage in the motor Condenser Fan Motor 5 Watts Defrost Bimetal Check for continuity VOLTAGE AT COMPONENT RESISTANCE WATTS N A 120 VAC 120 VAC N A 120 VAC Opens 45ºF 5º 7ºC 3º Closes 19ºF 5º 7ºC 3º Opens 162ºF 72º...

Page 37: ...trol Board both on the line and neutral side Theexceptionisthe icedispensermotorandthedispenserlight These components are directly connected to and controlled by the User Interface Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING The majority of components and functions controlle...

Page 38: ...he appropriate compo nent s Display Is Normal Disconnect power for 10 seconds and re connect power If error code is displayed after 3 minutes refer to the User Interface Failure Feedback and Component Test ing charts and check out the appropriate component s If no error codes display and a malfunction is occurring check or troubleshoot the fol lowing appropriate areas Also refer to the ComponentTe...

Page 39: ...ify the proper wire connections to the air door motor and control board Refer to Component Testing page 5 1 and Strip Circuits page 7 3 Replace the air door Perform resistance checks refer to Compo nent Testing section Verify the proper connections to the main board and the resistance value of the thermistor Replace the main board Perform resistance checks refer to Compo nent Testing section Verif...

Page 40: ...main plug connection Press the freezer temperature keypad to reset Code CF blinking on the freezer display Communication failure between main board and user interface Verify the proper connections circuits for RX and TX Replace the user interface and if the problem persists replace the main board FAILURE POSSIBLE CAUSE TEST PROCEDURE ACTION ...

Page 41: ...compartment light does not switch on when door is opened Burned out lamp Loose wiring connections Door switch failure Verify if the lamp is good Verify proper operation of freezer compart ment door switch and connections TROUBLESHOOTING CHART The following table shows the various types of appliance faults PROBLEM POSSIBLE CAUSE TEST PROCEDURE ACTION No indicators or functions on user interface No ...

Page 42: ...rigerator or disconnect power Verify that control board is not in compres sor start delay mode Refer to Theory of Operation Section Verify proper wire connections Voltage to main control board is missing replace the main control board Evaporator fan motor does not run Fan motor stuck Control board may have initiated fan delay Refrigerator or freezer light switches not closing fan circuit Loose con...

Page 43: ...nnecting power Main control board will attempt to initiate defrost upon restart If bimetal is closed defrost cycle will start Relay on main control board will click one time If bimetal or defrost circuit is open defrost cycle will not start and the cooling cycle will begin Relay on main control board will click twice once to initiate defrost and the second time to switch back to cooling Unplug ref...

Page 44: ...11 Emitter IDI Neutral Neutral Pin 12 Freezer Lamp Load Neutral Pin 13 Refrigerator Lamp Load Neutral Pin 14 Defrost Heater Neutral Pin 15 Ice Maker Load Neutral Pin 16 Receiver IDI Load Neutral 12 PIN CONNECTOR Control Board Pin 1 Bimetal Feedback Neutral Pin 2 N C Pin 3 Freezer Lamp Feedback x Re ceiver IDI Line Pin 4 N C Pin 5 Air Door Feedback Line Pin 6 Emitter IDI Line Line Pin 7 Air Door Lo...

Page 45: ...Pin 2 Door RX Signal Pin 3 DC Ice Motor Power Supply Line Temperature Temperature Resistance F C Ohm 77 0 25 2700 50 0 10 5348 45 0 7 6033 40 0 4 6989 35 0 2 7916 32 0 0 8750 30 2 1 9216 25 0 4 10483 20 0 7 12269 15 0 9 14019 10 0 12 16497 5 0 15 19474 0 18 22417 5 0 21 27402 10 0 23 31717 15 0 26 37922 20 0 29 44130 25 0 32 53111 30 0 34 62155 To accurately check a thermistor place it in ice wate...

Page 46: ...6 10 NOTES ...

Page 47: ...L L L N N N N N N N N N N N 1 4 2 3 1 2 8 6 3 2 3 1 4 4 5 1 2 3 3 3 5 5 5 4 5 3 5 1 3 2 3 1 5 2 3 1 2 Ice Disp Evap Fan Defrost Bimetal Defrost Heater Thermofuse Air Door FZR Light Switch BR BL BR BR BR BR BL S BL BK YL BL OR BL BL BL BK BL V V WH BR BK GN YL BR BL BR BR BR BL BL BR BK BK WH WH WH OR GR V S BL YL BK OR BK PK BL BL GR WH OR OR RFG Light Switch User Interface DC Power Supply 16 5 16...

Page 48: ...Defrost Thermofuse Bimetal Feedback To Control Board DEFROST N Overload C BR BK BL S M Compressor Run Capacitor PTC Relay RUN START L1 Control Board 1 2 L1 N Control Board Fan Delay Control Board 1 3 6 3 BL BL BR BR 6 6 Condenser Fan Motor EVAPORATOR FAN DELAY L1 N Control Board Fan Delay Control Board 1 3 16 1 BR BR BK BL 12 8 Evaporator Fan Motor ...

Page 49: ... Board Refrigerator Light Control Board 1 3 16 5 16 13 16 7 Refrigerator Light Sw Feedback To Control Board BR BR PK BL BL PK FREEZER LIGHT L1 N Control Board Freezer Light Control Board 1 3 16 5 16 12 16 6 Freezer Light Sw Feedback To IDI Receiver Board BR BR GR BL BL GR DISPENSER LIGHT L1 N Control Board User Interface Dispenser Light Control Board 1 5 2 5 1 3 16 2 12 10 BR BR GR BL BL ...

Page 50: ...r Supply Control Board Control Board User Interface Ice Dispenser Sw 1 3 3 1 5 5 4 16 2 BR BR S BL Y BK BL BL 5 1 3 12 10 DC Dispenser Ice Motor FREEZER DOOR DISPENSER HOUSING HEATERS L1 N Control Board Control Board Heater Switch 3 1 16 2 BR BR BR BL BL 12 10 Freezer Door Heater Dispenser Housing Heater NOTE The ice dispenser motor rotates CW to dispense crushed ice and reverses rotation CCW to d...

Page 51: ...ace Control Board 1 3 5 3 5 1 3 2 3 1 16 2 12 10 12 11 12 12 Line Neutral RX Signal TX Signal BR BR BL WH OR BL IDI ICE MAKER L1 N Ice Maker Control Board Control Board IDI Receiver Board Freezer Light Sw IDI Emitter Board I M Fill Valve 3 1 6 3 3 3 1 2 2 1 8 4 4 2 4 12 3 16 3 16 5 16 6 16 15 6 4 6 1 16 8 16 11 12 6 BR BK S BL BL BL BR BK BL BR YL V BR OR BR GR ...

Page 52: ...7 6 NOTES ...

Page 53: ...the flash and burr that was created when the gasket wasmanufactured Theservicegasketmay now be installed NOTE Replacing the gasket requires trimming away only the soft part of the original foamed in place FIP gasket Once the soft part of the FIP gasket is removed a channel is exposed to install the service gasket To remove the original door gasket 1 Cut the soft corner section of the FIP gas ket Up...

Page 54: ...ervicegasketintotherigidfoam ed gasket channel 2 Seat the service gasket securely into the rigid foamed gasket channel with a mal let Seat Gasket Into Rigid Foamed Gasket Channel Channel In FIP Gasket Insert Gasket Into Rigid Foamed Gasket Channel ...

Page 55: ...RIZED SERVICER IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICALASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR WHIRLPOOL PRODUCTS 1 800 253 1301 FOR KITCHENAID PRODUCTS 1 800 422 1230 FOR ROPER PRODUCTS 1 800 447 6737 FOR LITERATURE ORD...

Page 56: ......

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