Whirlpool Duet sport, Use & Care Manual

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TROUBLESHOOTING
First try the solutions suggeste d here or visit our we b site an d reference FAQs (Frequenly Aske d Questions) to possi b ly
avoi d the cost of a service call...
In U.S.A. www.whirlpool.com/help In Cana d a www.whirlpool.ca
Washer and Components
Error co d es
An error code may be shown in the Estimated Time Remaining
display. Check the list below for potential problem and
troubleshooting checks.
■ “F20” on d isplay (Water Inlet Pro b lem—no water or
insufficient water supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer clogged? Are
water inlet hoses kinked?
Are water inlet hoses frozen?
Electrical S hock Hazard
Plu g into a g rounded 3 pron g outlet.
Do not remove g round pron g .
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
■ “F21” on d isplay (Drain Pro b lem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
■
“SD” (Su d s Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. “SD” is displayed
during rinsing and at the end of the cycle to inform you that
the Suds Routine was activated. Use only HE (High Efficiency)
detergents.
■ “F” Varia b les [F--] (Electrical Pro b lem)
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN/SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
Noisy, vi b rating, off- b alance
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the washer
cabinet.
All four feet of the washer must be in firm contact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
■ Washer making a d ifferent noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing, or
spinning process. Between changes in wash actions, there
will be momentary pauses. You will hear water spraying and
splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
■ Is washer installe d on a stur d y an d soli d floor?
Refer to the “Installation Instructions” for flooring
requirements. Noise and vibration may be reduced by placing
a piece of ¾" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■ Are you washing items with metal snaps, b uckles or zippers?
You may hear metal items touching the washer drum. This is
normal.
■ Were the 4 shipping b olts in the b ack of the machine
remove d ?
See “Remove Transport System.”
Leaking
■ Was the d oor opene d d uring “A dd A Garment”?
Water can drip off the inside of the door, when the door is
opened after the start of a cycle.
■ Is HE d etergent b eing use d ?
The non-High Efficiency detergents can cause oversudsing
which can leak from the rear of the washer.
■ Are the fill hoses tight?
■ Are the fill hose gaskets properly seate d ?
Check both ends of each hose. See “Connect the Inlet
Hoses.”
■ Is the d rain hose properly installe d ?
The drain hose should be secured to the drainpipe or laundry
tub. See “Secure the Drain Hose.”