6
Washer won’t drain or spin
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Is the drain hose clogged, or the end of the drain hose
more than 96” (244 cm) above the floor? See the Installation
Instructions for proper installation of drain hose.
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Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
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Is there excessive sudsing? Always measure detergent.
Follow manufacturer’s directions. If you have very soft water,
you might need to use less detergent.
Washer continues to fill or drain, cycle seems stuck
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Is the top of drain hose lower than the water level in
washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation
Instructions.
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Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
Wash/Rinse temperature not what I selected
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Are the hot and cold water inlet hoses reversed? See the
Installation Instructions for more information. As your
frequency of loads washed increases, the water temperature
may decrease for hot and warm temperatures. This is normal.
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Did you select a Warm/Warm temperature setting? On
models without automatic temperature control that do have a
Warm/Warm temperature selection, the warm wash will be
followed by an energy saving cold rinse followed by warm
spray rinses. This saves energy while providing an effective
rinse performance.
Washer Results
Load too wet
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Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
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Did you use a cold rinse? Cold rinses leave loads wetter than
warm rinses. This is normal.
Residue or lint on load
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Did you sort properly? Sort lint givers (towels, chenille) from
lint takers (corduroy, synthetics). Also sort by color.
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Did you overload the washer? The wash load must be
balanced and not overloaded. Clothes should move freely.
Lint can be trapped in the load if overloaded. Wash smaller
loads.
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Did you select the correct water level? The water level
should be correct for the load size. Clothes should move freely
in the water.
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Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
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Did you line dry your clothing? If so, you can expect some
lint on the clothing.
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Check the following:
Was paper or tissue left in the pockets?
Is your water colder than 60°F (15.6°C)? Wash water colder
than 60°F (15.6°C) may not completely dissolve the detergent.
Did you use the proper cycle time for the load? Reducing
wash time (duration) is another way to reduce lint.
Stains on load
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener? Measure detergent and
fabric softener. Use enough detergent to remove soil and hold
it in suspension. Dilute fabric softener and add to the rinse
portion of a cycle only. Do not drip fabric softener on clothes.
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Is there above average iron (rust) in water? You may need
to install an iron filter.
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Did you properly sort the load? Sort dark clothes from
whites and lights.
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Did you unload the washer promptly? To avoid dye transfer,
unload the washer as soon as it stops.
Load is wrinkled
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Did you unload the washer promptly? Unload the washer as
soon as it stops.
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Did you use the right cycle for the load being washed?
Use the cycle for Casual or Permanent Press clothes or
another cycle with low spin speeds (if available) to reduce
wrinkling.
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Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
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Was the wash water warm enough to relax wrinkles, or are
you using warm rinses? If safe for the load, use warm or hot
wash water. Use cold rinse water.
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Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Load is tangled or twisted
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Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
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Did you wrap items around the agitator? Drop items loosely
into the washer. Do not wrap items around the agitator.
Gray whites, dingy colors
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Did you properly sort the load? Dye transfer can occur when
mixing whites and colors in a load. Sort dark clothes from
whites and lights.
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Was the wash temperature too low? Use hot or warm
washes if safe for the load. Make sure your hot water system
is adequate to provide a hot water wash.
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Did you use enough detergent, or do you have hard
water? Use more detergent for washing heavy soils in cold or
hard water.
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Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Garments damaged
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Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to avoid tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
