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3. Check if the leak valve is wet and has shut off the water supply.
Water is leaking
Please remove the probe from the bottle and call 1-855-594-4755 for assistance.
The push buttons are sticking and/or faucets are leaking
Apply mineral oil (baby oil) to the button slides to reduce friction.
The cold water is not cold
1. It takes up to one hour after the initial setup to cool the water fully.
2. Make sure the back of the cooler is at least 4 inches from a wall and there is free
airflow on all 4 sides of the cooler.
3. Make sure the cold water switch at the back is ON.
The hot water is not hot
1. It takes 15 minutes after the initial setup to heat the water.
2. Make sure the power cord is properly connected to a dedicated working outlet.
3. Make sure the hot water power switch at the back is on and the “hot cup” icon in the
front is illuminated. This indicates that the heating system is turning on.
The LED night lights are flashing and the cooler is beeping
1. Replace the empty bottle. If a replacement is unavailable, leave the door ajar or
unplug the cooler to stop the beeping and flashing lights.
2. There may be an air leak. Check the hose connections from the water pump to the
probe in the water bottle.
The cooler is noisy
Make sure the cooler is properly leveled using the two adjustable feet at the back of the
unit.
The water tastes bad
1. Drain the water from the reservoirs and replace the bottle with a fresh one.
2. Clean the cooler as per the “Proper Care & Cleaning” instructions.
The buttons on the control panel do not work or are unresponsive
1. The hot tank may be empty. Please check to see if the bottle is empty. If it is, please
replace it. If it isn’t, adjust the probe to an appropriate length.
2. Please check if a coffee capsule is in the coffee machine. If there isn’t, please add
one. If there is one, please open and close the lid. The settings will expire after be-
ing on hold for a while.
