9
Troubleshooting
Problem
Solution
The unit does not turn on.
Check that the unit is plugged into a standard 120V outlet.
Press the power button on the control panel.
The main power switch lights up, but there is no flame effect.
Open the top and back panel to check if the flame spindle has fallen
off from the spindle motor.
There is a visible flame effect, but the heater does not blow warm
air.
Confirm that the temperature setting exceeds the room temperature.
Turn on/off the Heater button several times to make sure it is in the
“ON” position.
Make sure that the toggle switch on the back of the heater is set to
the “O” position.
The heater does not work, but the Power and Heater switches are in
the “ON” position and thermostat is set to “HI”.
Turn all switches to the “OFF” position and unplug the unit from the
wall outlet for 5 minutes. After 5 minutes plug the unit back into the
wall outlet, and operate as normal.
The display unit on the control panel shows “88” and the function
indicator is quick flashing, indicating it is in alarm mode.
Unplug the unit from the wall outlet for 5 minutes. After 5 minutes
plug the unit back into the wall outlet, and operate as normal.
Remote control is not working.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
