Westweld LTD
Office:
No.51, Xuefu Avenue, Nanan, Chongqing 400074 , China
17
designated by the user within the specified time, and provide installation and use video, online
technical service to install it. ensure the installation and debugging successful.
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After-sales training
After the installation and debugging, the company shall provide free technical training. until the
operators can use the equipment independently. The main training contents are as follows:
Basic principles of laser welding technology
Main structure of laser welding equipment
Use of laser welding equipment for operation
Adjustment of laser welding process parameters
Maintenance of the laser welding equipment
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After-sales commitment
Free equipment warranty for one year (excluding man-made damage, optical fiber broken);
Free technical consultation, process and software upgrade services;
Response time of customer service is within 3 hours;
Provide lifetime maintenance service, only for the parts cost charge;
Extensive hardware and software support for machine life.
4.2 Limitations of the warranty
Damage to products and their components (including optical fibers) caused by tampering, opening,
removal, miss assembly, and improvement caused by non - WestWeldpersonnel, or damage caused
by misuse, negligence, or accident, abnormal installation and maintenance, misuse or information
and warnings in the user's manual are not covered by the warranty. The customer is responsible to
understand and follow the operation instructions in the user manual and operation scope, and the
damage caused by the incorrect operation is not guaranteed. Accessories and other parts are not
covered by the warranty.
4.3 Technical Support and Product Maintenance
There are no other built-in accessories for user maintenance except those provided, so the
maintenance outside the accessories provided shall be carried out by WestWeld technicians.
In case of any fault during the process of use, and do the trouble shooting.
All repair and replacement products must be placed in the original package provided, otherwise
WestWeld will be entitled to repair any product damage caused.
When you receive the WestWeld product, please check whether the product is intact and the
accessories are complete. If there is any abnormal situation, please contact the carrier and
WestWeld in time. WestWeld will continue to develop new products. The product information listed
