Westpac PC-EFTPOS NPT-710, Reference Manual

Page: 15 / 26

Confidential Page 15 6/4/2008
CODE DESCRIPTION
PINPAD DISPLAY

Power reset the terminal and retry the sale

Contact Westpac if the problem continues
31 Bank not supported by switch CALL HELP – NS
33 Expired card DECLINED
34
Suspected fraud DECLINED
36 Restricted card DECLINED
38 Allowable PIN retries exceeded DECLINED
39
No credit account

Retry the transaction using a different account

Obtain another form of payment if the problem continues
WRONG ACCOUNT
41 Lost card.

Contact Manual Credit Card Authorisations

Ask for extension 500
CONTACT ISSUER
43
Stolen card

Contact Manual Credit Card Authorisations

Ask for extension 500
CONTACT ISSUER
51 Not sufficient funds

Obtain another form of payment

Cardholder to contact issuing bank
CANNOT PAY
52 No cheque account.

Retry the transaction using a different account

Obtain another form of payment if the problem continues
DECLINED
53 No savings account

Retry the transaction using a different account

Obtain another form of payment if the problem continues
DECLINED
54 Expired card.

Obtain another form of payment

Cardholder to contact issuing bank
CANNOT PAY
55 Incorrect PIN

The cardholder has entered the wrong PIN

Retry transaction with different PIN
INCORRECT PIN
56 No card record

Obtain another form of payment

Cardholder to contact issuing bank
DECLINED
57
Transaction not permitted to cardholder DECLINED
58 Transaction not permitted to terminal

Obtain another form of payment

Cardholder to contact issuing bank
INVALID TRANS
61 Exceeds withdrawal amount limit

Obtain another form of payment

Cardholder to contact issuing bank
DECLINED
62 Restricted Card

Obtain another form of payment

Cardholder to contact issuing bank
DECLINED