Westpac PC-EFTPOS NPT-710, Reference Manual

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Confidential Page 14 6/4/2008
CODE DESCRIPTION
PINPAD DISPLAY
Z5 Power fail. The terminal has power failed during processing
Z6
No Carrier. The modem lost carrier during processing
Z7
No EFT Server. The connection from the client to the
EFTSRV is missing.
Bank Generated Response Codes
*For assistance with the following codes, contact your Bank.
CODE DESCRIPTION
PINPAD DISPLAY
00 Approved or completed successfully
APPROVED
01
Declined-refer to card issuer

Unable to obtain electronic authorisation

Call for authorisation from appropriate card issue and
then complete manual sales voucher if approved.
CONTACT BANK
02
Declined-issuer’s special conditions

Unable to obtain electronic authorisation

Call for authorisation from appropriate card issue and
then complete manual sales voucher if approved.
CONTACT BANK
03
Invalid sequence number

Power reset terminal

Call Westpac if problems continues
CONTACT BANK
04 Contact Card Issuer

Obtain another form of payment

Cardholder to contact issuing bank
CONTACT CARD
ISSUER
05
Do not honour

Obtain another form of payment

Cardholder to contact issuing bank
CANNOT PAY
06 Error

Obtain another form of payment

Cardholder to contact issuing bank
CANNOT PAY
08
Honour with identification.

The transaction is approved if the signature is correct

Cardholder should sign the receipt.
VERIFY SIGNATURE
12 Invalid Transaction

Retry the transaction using a different account

Obtain another form of payment if the problem continues
INVALID TRANS
13 Invalid Amount

Obtain another form of payment

Cardholder to contact issuing bank
CANNOT PAY
14
Invalid card number (no such number)

Obtain another form of payment

Cardholder to contact issuing bank
CONTACT ISSUER
15 No such issuer DECLINED
21
No action taken DECLINED
30 Format Error CALL HELP – FE