14
PROBLEM
PROBABLE CAUSE/SOLUTION
Ingredients will not
mix properly.
• Check to see if enough liquid has been added to the
ingredients. Mixture should be fluid and free-running at all
times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest (2 cups/473 ml)
graduation marking.
• Cutter assembly blades are not sharp or are damaged.
Inspect container and cutter assembly daily.
• Select speed to create a fluid blend.
Blender smells like it
is burning.
• Turn off blender and allow unit to cool.
• Although motors are tested during the manufacturing
process, heavy use may cause curing of motor windings.
The smell may quickly dissipate after a few heavy uses.
• If smell continues after additional heavy uses, call our
customer care center.
There is grease
around the bottom of
the blender jar or on
the counter top.
• Monitor the problem and source. This may indicate an
issue with the jar bearings.
• Call our customer care center if the condition persists.
Blender jar is cloudy
or stained.
• Some cloudiness may be natural after use. The minerals
from fruits, produce, and leafy greens, in addition to the
oils of various nut butters, can sometimes cause a film on
the blender jar or may be difficult to clean.
• Sprinkle 1/4 cup (59 ml) baking soda in blender. Add 1/2
cup (118 ml) white vinegar. Mixture will bubble. When
bubbling subsides, add 1 cup (237 ml) water, turn the dial
to 3, and blend. Wash any remaining residue with dish
soap and water. Rinse and dry thoroughly.
Troubleshooting
(cont.)
