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USING YOUR COOKTOP
TROUBLESHOOTING
Cleaning your ceramic hotplate
1. Remove all spilt food and fat with a razor blade
scraper (supplied with the unit) while the ceramic
glass is still warm, but not hot. Wipe clean with
dishwashing detergent on a damp cloth.
2. If aluminium foil, plastic items or high sugar content
liquids/foods are allowed to melt on the ceramic
glass, these should be removed immediately with
a scraper before the surface has cooled down,
otherwise pitting of the surface can occur.
NOTE: Items with high sugar content not only include jam
and fruit but also vegetables such as peas, tomatoes and
carrots.
3. When the ceramic glass is cool, apply a suitable
cleaner (supplied with the unit).
4. It is important to follow the cleaner manufacturer’s
instructions. Remove any cleaning residue from the
surface as staining of the cooktop may occur.
5. Do not use abrasive sponges or scourers, oven sprays
or stain removers as they may scratch the cooktop.
6. Any pitting, staining, scratches or other surface
deterioration is excluded from the warranty.
7. All stains/water marks can be removed by vigorous
cleaning, using the supplied ceramic cleaner.
Cooking hints
Bringing
liquids to
the boil
Use a high setting.
Before the liquid begins to boil, turn to a
lower setting. This will stop the liquid from
boiling over.
Using
retained
heat
Cooking areas will stay hot after they are
turned off. Turn the cooking area off before
cooking is finished and use the retained heat
to finish cooking.
Turning
to higher
settings
If the pot does not have a lid, use a higher
setting.
Turning
to lower
settings
If the pot has a lid, then use a higher setting.
Use a lower setting for foods which will
easily burn e.g. milk, white sauce.
Cooking
too fast
If food is cooking too fast, take the pot
off the cooktop. Turn the knob to a lower
setting. Let the cooking area cool down and
replace the pot.
WARNING
CAUTION
The ceramic cooktop is made from ceramic glass,a tough
durable material that withstands heating and cooling
without breaking. However, it must be remembered that
as it is glass, it may break. Treat it accordingly! Should you
have any questions about the glass in your new appliance,
please contact the Customer Care Centre. See back page
for contact details.
The heating elements are concealed under the smooth
glass surface which has a pattern to show the location
of the elements. The glass will retain heat for a period
of time after the appliance has been turned off. This
is indicated by a “HOT SURFACE” warning light. It will
remain on whenever the glass surface exceeds 60°C.
Utensils
• Use pans with smooth, clean and dry bottoms to
avoid scratching or burning residue into the glass.
• Ensure the pan bottom is the same size as the
working element.
• We do not recommend ceramic glass pans because
they do not conduct heat well. Stainless steel or
enamelled saucepans are best.
• Do not use pans with copper or aluminium bottoms
because they can leave traces which are difficult to
remove from the glass.
• If buying new utensils, select enamelled steel pans
with 2-3mm thick bottoms or stainless steel pans with
sandwich bottoms 4-6mm thick. The pan bottom
should be flat, or preferably, slightly concave at room
temperature so that it lies flat on the glass surface
when hot.
Cooking Do’s and Don’ts
• Do use the stored heat in the hotplate by turning the
control off before the final few minutes of cooking.
• Do not place heat resistant mats, wire mats or
aluminium foil under pots and pans.
• Do not allow pots and pans to boil dry, as damage to
both pan and hotplate may result.
• Do not use round bottom woks, wok stands or
similar utensils which could lead to overheating of
the hotplates and possible damage to the cooking
surface.
• Do not slide pans across the surface of the ceramic
glass cooktop, it could result in scratching of
the surface.
• Do not use the cooktop as extra bench space or as a
cutting board.
• Do not allow children on or near the cooktop at
any time.
USING YOUR COOKTOP
Cooktop
PROBLEM
POSSIBLE CAUSE SOLUTION
Heating
elements not
working
• Power not
switched on
• Check cooktop
is plugged in and
power is on
• Controls
incorrectly set
• Check correct
knob turned for
element
• Household fuse
blown
• Replace household
fuse. If the fuse
continues to
blow, contact the
Service Centre
Benchtop
becoming too
hot and/or
beginning to
discolour
• Wrong type of
cooking pot
• Make sure bases
are not concave
• Pot may
overhang the
cooktop
• Place pot on centre
of element so
that it does not
overhang
• Pot is too large
• Use a smaller pot
Food taking
too long to
cook
• Pot base is
not flat
• Make sure pot base
is flat or slightly
convex
• Pot may be
off centre
• Centre pot over
element making
sure it does not
overhang the
cooktop
• Need to use a
larger element
• Move pot to a
larger element
• Using a round
based wok
• Use a flat based
wok on electric
cooktops
• Controls are
incorrectly set
• Check controls
are set correctly
and increase if
necessary
Cannot
simmer food
• Control set
too high
• Turn control to
lower setting
• Element
too large
• Use a smaller
element
Elements
giving off
smoke or
odours when
first used
• Protective oils
being removed
in first cooking
• Do not worry,
this is normal
Glass surface
becomes
milky white
when pot is
removed
• Base of pot
is concave
• Use a flat
based pot
Faults
If there is a problem with the oven and/or grill, please:
•
Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
•
For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre. See back page for contact details.
TROUBLESHOOTING
