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TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
CUSTOMER SERVICE
IF THE STEAM IRON FAILS TO OPERATE:
A) Check to make sure that the steam iron is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
C) Vigorously move the iron to re-set the auto shut-off.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE STEAM IRON YOURSELF.
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the W
Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the steam iron still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
POSSIBLE CAUSE
Soleplate stays cold
The Temperature Control is
set too low
Auto shut-off
Steam iron does not
produce steam
The steam iron is not hot
enough
Water droplets drip
onto the fabric during
ironing
The Temperature Control is
set too low
You have not closed the cap
of the Water Inlet properly
Set the Temperature Control to
the advised position.
Make sure the Water Inlet is
closed properly
POSSIBLE REMEDY
Set the Temperature Control to
the required position
Move the iron
Set the Temperature Control to
“••,” “•••” or MAX setting
CLEANING AND CARE
1. Turn the Temperature Control to “•”
and set the Steam Control Knob to
position “0” (=no steam).
2. Disconnect the iron from the wall
outlet.
3. Pour any remaining water out of the
water tank.
4. Stand the iron upright and let it cool
down completely.
5. The power cord can then be wound
around the iron.
6. Always store the iron in an upright
position.
In the unlikely event of the thermostat
failing, the protection cut-out will
operate to prevent the iron overheating.
Then the iron should be taken to the
nearest authorized service facility.
SAFETY PROTECTIVE
CUT-OUT
STORAGE (ALL MODELS)
