TROUBLESHOOTiNG
FAULT
POSSiBLE CAUSES
REMEDY
Burner will not light
even though the sparker
is working .
• Knob not held down long enough
in ‘High’ position for flame safeguard
(where fitted) to engage
• Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position
(refer page 4)
• Gas supply valve turned off
• Turn on gas supply to appliance
• Wrong knob turned
• Ensure the knob you are turning corresponds
to the burner you want to light
• Port blockage in ignition area
• Ensure that ports in ignition area are clean
and dry
• Ignition spark plugs wet or dirty
• Dry or clean ignition spark plugs
No spark is obtained
when control knob
is activated
• Electricity supply is disconnected or
switched off
• Switch on electricity or check fuses
• Ignition spark plugs wet or dirty
• Dry or clean ignition spark plugs
Flames uneven or
tending to lift
• Flame ports blocked or wet
• Clean or dry flame ports
• Burner incorrectly fitted
• Ensure this component is fitted correctly
Flames not staying on
when knob released
• Knob not held down long enough
in ‘High’ position for flame safeguard
(where fitted) to engage
• Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position
(refer page 4)
• Knob not set between ‘High’ and
‘Low’
• Knob MUST be set between these positions.
• Dirt or spillage on flame safeguard
sensor (where fitted)
• Clean flame safe guard sensor tip
Low heat, slow cooking
• Incorrect cooking pot or pan being used • Refer to Figure 3 (page 5)
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used
• Check Figure 3 for correct pot or pan to be used
• Pot or pan not located on burner
properly
• Ensure pot or pan is centrally located
on burner
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay for a service call even in the warranty period if the
problem is one listed below.
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
