TROUBLESHOOTING
PROBLEM
CAUSE
CORRECTIVE ACTION
Appliance won't light
Igniter pin and burner are
wet
Wipe dry with a cloth
Igniter battery is
incorrectly inserted.
Check that battery is correctly inserted.
Igniter pin cracked or
broken
Call customer service for replacement part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter box
located inside the table base behind
the igniter button
Electrode wire is shorting
between valve and igniter
pin
Call customer service for replacement part
Burner will not light using a match
No gas flow
Check if gas cylinder is empty. If yes, replace.
Regulator is not fully
connected to the tank
Check LP tank connection.
Gas flow is obstructed
Check hose for bends or kinks
Spider webs or insect nest
in the venturi (end of
burner tube)
Clean the venturi
Burner ports are clogged
Insert an opened paperclip into each of the burner ports to clean
them. Ensure the appliance is off and all parts are cooled before
attempting to clean the burner ports
Appliance emits a lot of black smoke
when lit
Flame is obstructed at
burner ports
Make sure all the gas burner ports are free of any lava rocks or
debris to allow the gas to flow freely.
Regulator hose is pinched Check the regulator hose for bends or kinks
Sudden drop in gas flow
No gas flow
Check if gas cylinder is empty. If yes, replace.
Excess flow safety valve
has been activated
Turn the control knob to "OFF", Close the LP tank valve and
disconnect the regulator from the tank. Turn the control knob to
"HIGH". Wait 1 minute. Turner the control knob to "OFF".
Reconnect regulator to LP tank. Open tank valve slowly. Light
appliance as indicated in "To Light" section.
Flame blow out
High or gusting winds
Increase flame to "High"
No gas flow
Check if gas cylinder is empty. If yes, replace.
Excess flow safety valve
has been activated
See "Sudden drop in gas flow" above
Irregular flame pattern or flame does not
come out of the entire length of the burner Burner ports are clogged
See "Burner will not light using a match" above.
