Western Digital WDBBLW5000AAL User Manual Download Page 60 | Manualshive

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MY PASSPORT ELITE

USER MANUAL

TROUBLESHOOTING – 55

If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0
PCI adapter card. Contact the card manufacturer for installation procedures and more information.

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Summary of Contents for WDBBLW5000AAL

Page 1: ...External Portable My Passport Elite Ultra portable Hard Drive User Manual My Passport Elite Portable Hard Drive...

Page 2: ...ister your WD product to get the latest updates and special offers Warranty RMA Services Get Warranty Product Replacement RMA RMA Status and Data Recovery Information Knowledge Base Search by keyword...

Page 3: ...6 Installing on Windows XP 7 Installing on Windows Vista Windows 7 9 Getting Started With WD SmartWare Software 11 WD SmartWare Overview 13 WD SmartWare Home Screen 13 Viewing the Info Online Help To...

Page 4: ...tWare Software 40 Windows XP 40 Windows Vista or Windows 7 40 7 Checking Drive Health 41 8 Using the Drive with a Mac 43 Reformatting the Drive 43 Installing on a Mac OS X Tiger Leopard Snow Leopard 4...

Page 5: ...dows 7 61 B Compliance and Warranty Information 64 Regulatory Compliance 64 FCC Class B Information 64 ICES 003 NMB 003 Statement 64 Safety Compliance 64 CE Compliance For Europe 64 KCC Notice Republi...

Page 6: ...you add or change a file See your backup as it happens Seeing is believing Visual backup organizes and displays your content into categories and shows the progress of your backup Bring back lost file...

Page 7: ...lacement or additional micro cables For information on optional accessories for this product visit Important For the latest WD product information and news visit our website at www westerndigital com...

Page 8: ...o top if the drive is vertical to indicate space used on the drive during the power on state Each section represents approximately 25 percent of drive capacity The numerical display indicates the perc...

Page 9: ...rs data at USB 1 1 speed up to 12 Mb s Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive using WD SmartWare software...

Page 10: ...g and installing the drive on your computer It includes the following topics Connecting the Drive Installing the Drive Getting Started With WD SmartWare Software WD SmartWare Overview WD SmartWare Hom...

Page 11: ...the dock to the computer as shown in Figure 2 Installing the Drive The following topics provide directions on installing the drive for the first time Continue with the section below that applies to y...

Page 12: ...New Hardware Wizard screen displays Click Cancel to bypass the wizard Note The WD SmartWare software will install the appropriate driver for this drive 2 If Autorun AutoPlay is enabled on your compute...

Page 13: ...f a virtual CD VCD drive on your My Passport drive The VCD displays on your desktop and behaves just like a physical CD To view the contents of the VCD such as the documentation and some extra program...

Page 14: ...he drive is physically connected depending on your computer setup two or three screens may pop up 1 If Autorun AutoPlay is enabled on your computer a On the Found New Hardware screen click Cancel b On...

Page 15: ...page 56 instead 2 If Autorun AutoPlay is disabled on your computer a If the Found New Hardware screen Figure 4 on page 9 appears click Cancel The WD SmartWare virtual CD drive is listed under Devices...

Page 16: ...process If a newer version of software is available the system will automatically alert you WD highly recommends using the latest version of software especially on a new installation After the instal...

Page 17: ...MY PASSPORT ELITE USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED 12 Figure 6 Initial Backup Screen Figure 7 Initial Drive Settings Screen...

Page 18: ...w or changed files and resumes automatic continuous backup as before See your backup as it happens Seeing is believing Visual backup organizes and displays your content into categories and shows the p...

Page 19: ...perating system files that are not available for backup Files that are not backed up include system files program files applications and working files like tmp and log files The Retrieved category als...

Page 20: ...ess to online help information to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do on any screen just click the info online help icon in th...

Page 21: ...copied to your hard drive Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your M...

Page 22: ...Gauge for your My Passport drive the Additional Files category includes all of the files shown in the used space portion of your drive properties This space is not available for backups In the Conten...

Page 23: ...backed up The blue background in the Content Gauge for your computer s hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background in the Content Gaug...

Page 24: ...abilities The advanced backup capabilities include Selecting specific content to back up Changing the backup software settings Choosing the number of backup versions to keep Pausing the backup until y...

Page 25: ...ntent box 2 In the backup files content box Select the check boxes for the categories of files that you want to include in the backup Clear the check boxes for the categories of files that you want to...

Page 26: ...n Specify the number of backup versions to keep for each file Pause backups until your computer is idle In order to configure these backup options 1 Click the Settings tab to display the Settings scre...

Page 27: ...for retrieves and you can choose to keep between 1 and 25 versions Keeping more versions Improves your ability to retrieve files from a longer back in time period Consumes more disk space To specify t...

Page 28: ...up can reduce your computer s response to other tasks Enabling the Backup Speed option directs the WD SmartWare software to pause backups until your computer is completely idle This is the default con...

Page 29: ...ers or everything 5 Retrieve the content Retrieving a File After selecting the drive on the Home screen you can retrieve files from your My Passport drive To retrieve a file from your drive 1 Click th...

Page 30: ...MY PASSPORT ELITE USER MANUAL RETRIEVING BACKED UP FILES 25 Figure 12 Retrieve Screen Figure 13 Select a Destination for Retrieved Files Screen...

Page 31: ...EVING BACKED UP FILES 26 4 On the Select content to retrieve screen select Retrieve Some Files to display the retrieve files selection box see Figure 15 Figure 15 Retrieve Files Selection Box Figure 1...

Page 32: ...retrieve location In this case either a Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files lin...

Page 33: ...rocess or from the Settings tab and the Drive Settings screen within the WD SmartWare application After you are on the password page you can Create a password Change a password Eliminate the need for...

Page 34: ...the Choose a password box 5 Retype your password in the Verify password box 6 Type a hint to help remind yourself of your password in the Password hint box 7 Read the warning about the possibility of...

Page 35: ...the drive to your computer the WD SmartWare software displays the Unlock My Passport prompt To unlock your drive 1 Type your password in the Password box If you provided a password hint when you creat...

Page 36: ...installed 1 Start the WD SmartWare Drive Unlock utility by either Using your computer s file management utility to open the WD SmartWare virtual CD and double clicking the Unlock exe file Clicking St...

Page 37: ...he Remove security option 4 Click Update Security Settings to remove password protection from your drive and redisplay the Set Security screen Changing Your Password To change your password 1 On the Y...

Page 38: ...ys in the Windows task bar Clicking the icon enables you to perform the following actions Open the WD SmartWare software Check the status and temperature of the drive Safely disconnect the drive Monit...

Page 39: ...temperature and whether it is locked Monitoring Icon Alerts If the WD SmartWare icon flashes green and white the drive may be locked or else it is in a format that WD SmartWare does not understand non...

Page 40: ...e on the Software Settings screen see Figure 11 on page 22 Specifying a Different Retrieve Folder When you start a retrieve you can choose whether you want to store the retrieved files in either Their...

Page 41: ...creen whenever you reconnect your drive to your computer This is the default configuration of the WD SmartWare software and it is recommended when you routinely leave your drive connected to your comp...

Page 42: ...y password that has been set To customize your drive settings for the best possible performance with the WD SmartWare software on the Drive Settings screen see Figure 16 on page 29 IF you want to THEN...

Page 43: ...en see Figure 16 on page 29 click Register Drive to display the Register Drive dialog 3 Type your first name in the First name box 4 Type your last name in the Last name box 5 Type your e mail address...

Page 44: ...Figure 16 on page 29 click Drive Erase to display the Erase drive dialog 2 Read the warning about the loss of data if you erase your drive 3 Click the I understand check box to signify that you accep...

Page 45: ...uter Files on page 16 Use your operating system s Add or Remove Programs function to uninstall the WD SmartWare software from your computer Windows XP 1 Click Start Control Panel 2 Double click Add or...

Page 46: ...nction that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the dr...

Page 47: ...MY PASSPORT ELITE USER MANUAL CHECKING DRIVE HEALTH 42 2 Click the button for the test that you want to run Quick SMART Status Quick Drive Test Complete Drive Test...

Page 48: ...lling WD SmartWare Software Reformatting the Drive Go to support wdc com Refer to Knowledge Base Answer ID 3323 for reformatting the drive to Mac OS X format See ID 3645 for formatting a Mac to the NT...

Page 49: ...Mac OS X Leopard and Snow Leopard only A message asks whether you want to use the My Passport drive to back up with Time Machine If you do not want to use the Time Machine backup software click Cance...

Page 50: ...WD SmartWare Software on page 11 Enhancing Performance with WD TURBO WD TURBO is a utility available on the WD SmartWare VCD that you can install to improve the performance of the My Passport drive on...

Page 51: ...forms you that installing the drivers requires you to restart your computer to make them active If you want to proceed click Yes 7 In the Password box enter the password you normally enter to access t...

Page 52: ...unt the drive Check the remaining capacity of the drive Display the serial number of the drive Display the temperature of the drive The sections below describe how to use the icon and alternative meth...

Page 53: ...t a blue background in categories that are based on the following folders on your computer Music Movies Pictures Mail Documents Other Each category includes all of the files in the represented folder...

Page 54: ...mount a VCD For example if you have more than one My Passport drive with the same software connected to your Mac multiple My Passport VCD icons display on your desktop To clean up your desktop you can...

Page 55: ...erature You can use the WD SmartWare icon to determine whether the drive is locked how full the drive is the drive s serial number and the temperature condition of the drive 1 Click the WD SmartWare i...

Page 56: ...Drive Unlock screen displays 3 Enter your password and click the Unlock button If you do not remember your password click the arrow to the left of Password Hint to reveal the hint 4 Click Unlock to un...

Page 57: ...lick the Unlock button Uninstalling WD SmartWare Software 1 Double click the WD SmartWare virtual CD on the desktop to display the following screen Important You can easily uninstall the software Howe...

Page 58: ...MY PASSPORT ELITE USER MANUAL USING THE DRIVE WITH A MAC 53 2 Click the extras folder and then double click the WD Uninstaller icon to display a WD pop up screen 3 Click Uninstall...

Page 59: ...drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when I connect my USB drive to the computer before booting A Depending on your sys...

Page 60: ...ANUAL TROUBLESHOOTING 55 If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedur...

Page 61: ...ally installed as well The following topics are included in this appendix Windows XP Windows Vista Windows 7 Windows XP After you physically connect the drive as shown in Figure 2 on page 6 the Found...

Page 62: ...ll the software automatically and click Next 3 When installation is complete click Finish Installing the Driver Manually If you are not connected to the Internet you can install the driver manually 1...

Page 63: ...he next screen select Install from a list or specific location and click Next 3 Browse to My Computer and double click the WD SmartWare VCD drive double click the extras folder and select WD SES Devic...

Page 64: ...ns may display at the same time as the Found New Hardware screen Close those two screens 1 On the Found New Hardware screen click Yes search online this time only The driver is automatically installed...

Page 65: ...vice wizard screen click Don t search online 3 On the Install the disc that came with your WD SES Device screen click I don t have the disc Show me other options 4 Browse to Computer a Double click th...

Page 66: ...NSTALLING AN SES DRIVER 61 5 When the installation is complete click Close Windows 7 After you physically connect the drive as shown in Figure 2 on page 6 you can install the SES driver 1 Open All Pro...

Page 67: ...uter Management Local click Device Manager Unknown Device and right click Update driver software 3 Click Browse my computer for driver software 4 Browse to Computer a Double click the WD SmartWare VCD...

Page 68: ...MY PASSPORT ELITE USER MANUAL INSTALLING AN SES DRIVER 63 d Click Next 5 When installation is complete click Close...

Page 69: ...rence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circu...

Page 70: ...e period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained i...

Page 71: ...her remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligation...

Page 72: ...E Environmental compliance China 65 Erase Drive screen 39 Erasing the drive 39 CAUTION about erasing the drive 39 F FAQs 54 FCC Class B information 64 File categories defined 14 17 history drive setti...

Page 73: ...35 procedure 24 27 RoHS 65 S Safety compliance 64 Security drive settings 37 Service 65 SES driver installation Windows 7 61 Windows Vista 59 Windows XP 56 Set preferences screen 36 retrieve folder s...

Page 74: ...nt rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks and My Passport My Passport Elite WD SmartWare an...

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