Palm MultiMail Deluxe Desktop Link User Manual Download | Manualshive

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MultiMail

®

Deluxe

Desktop Link Handbook

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Summary of Contents for MultiMail Deluxe Desktop Link

Page 1: ...MultiMail Deluxe Desktop Link Handbook ...

Page 2: ...de Palm Inc assumes no responsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Softwa...

Page 3: ...the installation of Desktop Link 9 Sending and receiving business e mail on your handheld 9 Setting up secure e mail 10 Receiving e mail messages 11 Using the Reminders screen for e mail notification 12 Managing e mail messages 14 Manually downloading messages 15 Sending messages from your handheld 16 Sending and receiving attachments 17 Filtering e mail 19 Important things to know 20 Troubleshoot...

Page 4: ...Contents iv ...

Page 5: ... on your handheld later in this handbook IMPORTANT Before installing and using Desktop Link be sure to read Important things to know later in this handbook Understanding the issues presented in that section ensures your successful use of Desktop Link Setting up e mail accounts on your handheld Activating Desktop Link on your desktop computer automatically creates a Business e mail account This acc...

Page 6: ...look 98 2000 or XP installed and set as the default e mail client see Setting the default e mail program later in this handbook Palm i705 handheld Palm USB or serial cradle computers running Windows NT 4 0 require a serial cradle NOTE Your handheld is supplied with a USB cradle To obtain a serial cradle go to www store palm com or contact your Palm dealer for a list of dealers see www palm com pro...

Page 7: ...our handheld This installation provides files that your handheld requires for activation on the wireless network For installation instructions see Getting Started with Palm i700 Series Handhelds Checking activation Check to see that the wireless service is activated on your handheld IMPORTANT Do not install Desktop Link on your handheld until the handheld is activated To check that your handheld i...

Page 8: ... do I obtain my activation key in Troubleshooting 3 If activation is unsuccessful re install Palm Desktop software from the installation CD ROM 4 If you still cannot activate your handheld call Palm Customer Care at 847 262 PALM 7256 For more information on activating your handheld see Getting Started with Palm i700 Series Handhelds Obtaining your HSN and MAN numbers During installation of Desktop...

Page 9: ...e it in a window or aim the top of the handheld which contains the radio antenna in a different direction Obtaining your MAPI profile and password Confirm with your system administrator your MAPI profile and password The MAPI profile is often MS Exchange Setting but may also be NT Password Authentication or None The MAPI profile password is the password used to log in to Microsoft Exchange This is...

Page 10: ...rlink to download the installation program If you are re installing Desktop Link or would like to install it at another time you can download the installer from the following URL www palm com support i705 desktoplink Installing Desktop Link After you have downloaded the installation file you can install Desktop Link To install Desktop Link 1 Using Windows Explorer find the MultiMail_Desktop_Link e...

Page 11: ...word earlier in this handbook Click Next 5 Click Next 6 Enter the HSN and MAN numbers that you found on your handheld see Obtaining your HSN and MAN numbers earlier in this handbook and then click Next You must enter the HSN and MAN numbers exactly as they appear The HSN number requires forward slashes for example nn n nnn n n nn ...

Page 12: ...see Why does the HotSync operation stop before the end of the Desktop Link installation in Troubleshooting Once the HotSync operation finishes Desktop Link installation is complete and the Desktop Link icon appears in the Windows system tray The HotSync operation creates a Business e mail account in MultiMail Deluxe on your handheld and installs a security key on your handheld and desktop computer...

Page 13: ...r desktop computer The message should appear on your desktop computer and on your handheld Sending and receiving business e mail on your handheld Once Desktop Link is installed on your business computer and you have verified its installation e mail is automatically sent wirelessly between Outlook on your business computer and MultiMail Deluxe on your handheld To send and receive messages on your h...

Page 14: ...your business computer Desktop Link decrypts the messages and Outlook sends them to recipients through your business network or the Internet Your handheld and Desktop Link share a security key for coding and decoding messages The HotSync Manager on your desktop computer generates and distributes this key To protect your e mail it is recommended that your periodically change your security key see t...

Page 15: ...top Link running Messages are forwarded automatically to your handheld When the radio in your handheld is on you are notified of new e mail messages Depending on your settings your handheld may vibrate the LED may blink or you may hear a beep to alert you The asterisk in the upper left corner of the screen also blinks To see your e mail Press the MultiMail Deluxe button Tap the subject line of any...

Page 16: ...associated e mail message in MultiMail Deluxe If the message corresponding to this reminder is not downloaded marked with an tapping the message reminder downloads the message Removing reminders Removing reminders does not delete e mail messages Messages remain in the MultiMail Deluxe Inbox and in the Outlook Inbox on your desktop computer until you specifically delete them Only the subject header...

Page 17: ...ff 5 Tap OK This setting applies only to the e mail account that is selected in the MultiMail Deluxe screen Setting Alerts Reminders can also provide an alert sound or vibration for incoming e mail messages To set alerts for e mail 1 Press the MultiMail Deluxe button 2 Tap the Menu icon and then tap Options 3 Tap Notification 4 Tap On or Off for e mail notification 5 If you select On tap Notificat...

Page 18: ...T If you set the maximum message size for example to 5KB and the message is 10KB Desktop Link downloads only the first 5KB You cannot easily see the rest of the message To view the rest of a truncated message see How can I read the rest of a message in Troubleshooting The second method downloads only messages less than a specified size To limit the size of messages that are downloaded see Filterin...

Page 19: ...en your handheld again has radio reception most messages are automatically downloaded In some cases messages are not automatically downloaded The Reminders screen marks these message with an exclamation point for example Message text To manually download messages Tap the reminder that is marked with an exclamation point This downloads the corresponding message and all other messages that Desktop L...

Page 20: ...ze of an outgoing message including attachments is 4KB To send an e mail message 1 Press the MultiMail Deluxe button 2 Tap New 3 Tap the To field and enter an e mail address 4 Tap the Subject field and enter a subject 5 Tap the area below the Subject field and enter the text of your message 6 Tap Send For more information on sending e mail see Using MultiMail Deluxe in the Handbook for Palm i700 S...

Page 21: ...alm TM i705 handheld www palm com You can turn off this signature or change it To turn off or change your e mail signature 1 Press the MultiMail Deluxe button 2 Tap the Menu icon and then tap Options 3 Tap Preferences and then tap Signature 4 Tap Attach Signature to turn this attachment on or off 5 Edit the signature to contain your name or any other message The four blank lines above the signatur...

Page 22: ...r recipients Desktop Link sends both the message and the attachment For example a message arriving on your handheld may indicate the omission of a Word document that is an attachment If you forward this message from your handheld Desktop Link sends both the message and the Word file attachment You can download messages that contain attachments using the MultiMail conduit and a HotSync operation Th...

Page 23: ...pick list select Connected for a wireless download or Synchronize for a HotSync download 4 Tap New to create a filter 5 Enter the name of the filter 6 Set conditions for the filter Conditions can specify the sender the text of the subject the date of the message the size of the message and so on 7 Tap the pick list under Then get mail and move to and select the destination of the messages that sat...

Page 24: ...uld not be using a Virtual Private Network VPN to connect to the business network Using a VPN may interfere with the ability of Desktop Link to transfer e mail messages Symptoms may include intermittent and unpredictable transfer of messages If you see an exclamation point in front of an e mail message on the Reminders screen Desktop Link has not yet downloaded this message Tap the message to tran...

Page 25: ...egistered This notice contains your activation key Why does the Signal Strength indicator report no coverage when I move it to an area that usually has a high signal strength If you move your handheld from an area of low signal from the wireless network to an area of high signal the Wireless Preferences screen may still report weak or no coverage You can correct this in either of these ways from t...

Page 26: ...nnected to the Internet It is best to make this connection directly over a LAN phone line DSL modem or cable modem You are connecting to the Internet through a proxy server Connect directly to the Internet You are using a Virtual Private Network VPN to communicate with your business network Desktop Link does not work reliably over a VPN You entered an incorrect MAN or HSN number You must enter the...

Page 27: ...was not in the proper format The MAN number was not in the proper format The HSN and MAN combination is incorrect You must enter the MAN and HSN numbers exactly as they appear on your handheld HSN numbers require forward slashes for example nn n nnn n n nn Why does the HotSync operation stop before the end of the Desktop Link installation The HotSync operation that completes the installation of De...

Page 28: ...rd If your changes in this dialog box do not correct the problem you see the following message Second attempt unable to initialize MAPI MMDesktopLink object The MultiMail Deluxe Desktop is shutting down Contact your system administrator to verify the network status and the MAPI profile and password Then try starting Desktop Link again To start Desktop Link From the Windows Start menu select Progra...

Page 29: ...desktop computer you must use a serial cradle for your handheld To obtain a serial cradle go to www store palm com or contact your Palm dealer for a list of dealers see www palm com products wheretobuy How do I activate another i705 handheld and another user on the same desktop computer To activate another Palm i705 handheld on the same computer start with the i705 installation CD ROM and re insta...

Page 30: ...t Microsoft Outlook is not the default e mail program To correct this see Setting the default e mail program earlier in this handbook Desktop Link is not running To start Desktop Link see Why can t I start Desktop Link earlier in Troubleshooting The signal strength at your handheld is too weak For the procedure to check signal strength see Before you begin earlier in this handbook Your handheld is...

Page 31: ...n your handheld was off or out of range or if you have received and not processed a large number of messages in the last month you can exceed the storage capacities of Desktop Link When you exceed the 5MB limit on pending messages Desktop Link sends a message to Outlook that it can no longer redirect e mail messages to your handheld To correct this you must contact Palm Customer Care at 847 262 PA...

Page 32: ... account You can synchronize only one handheld for each user on each desktop computer To correct this change the security key see Setting up secure e mail earlier in this handbook and then perform a HotSync operation The MultiMail Deluxe conduit sends the new security key to the handheld Why can t I delete e mail messages from Outlook You can delete individual messages from any mailbox in MultiMai...

Page 33: ...g 25 serial 2 USB 2 25 D Date Book 12 Default e mail program setting 5 23 Deleting messages 14 reminders 12 Desktop Link checking the installation 9 icon 8 installing 6 8 starting 24 troubleshooting startup 24 troubleshooting the installation 22 23 URL for installing 6 use on a single computer 20 Desktop Link messages in Outlook 16 Downloading e mail messages 15 E E mail addressing 16 alerts 13 de...

Page 34: ...ining 5 providing for installation 7 MAPI profiles setting up 21 22 Memo files attaching 17 Message size setting maximum 14 Messages addressing 16 deleting 14 deleting on server 28 garbled 28 manually downloading 15 maximum size to receive 14 maximum size to send 16 not forwarded 27 signing 17 storage limits 27 Microsoft Exchange profile creating 21 Microsoft Exchange Server requirements 2 Microso...

Page 35: ...clamation point 12 turning on or off 13 Reminders screen 11 12 S Security keys 2 10 restoring 24 Sending messages 16 Service Activated checking 3 Signal Strength indicator 5 refreshing 21 Signal Strength See Coverage Signatures 17 Signing messages 17 Smart Addressing turning on 17 Standby mode Windows 26 Start and end time setting 10 T Trash emptying for deletions 28 U USB cradle troubleshooting 2...

Page 36: ...Index 32 ...

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