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Western Digital My Passport Pro, User Manual

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Western Digital My Passport Pro User Manual Download Page 5

Other Media Players.......................................................................................................... 38

Using the Drive with a DLNA-Enabled Mobile App.....................................................38

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9  Using the Battery.........................................................................................39

Improving Battery Life or Performance........................................................................39
Charging the Battery..................................................................................................... 39
Viewing Battery Status When Drive is Off...................................................................40

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10  Performing Administrative Functions....................................................... 41

Changing the Password and Device Name.................................................................. 41
Changing the Language................................................................................................42
Specifying Types of Access.......................................................................................... 42
Locking the Drive........................................................................................................... 43
Rebooting and Shutting Down the Drive.....................................................................43
Save a Shortcut to My Passport Wireless Pro/My Passport Wireless SSD............... 43

_________

11  Resetting Your Drive and Password..........................................................44

Manually Resetting the Drive........................................................................................ 44
Restoring Factory Settings Using the Dashboard.......................................................44

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12  Updating Firmware.................................................................................... 46

Viewing the Firmware Version......................................................................................46
Updating with Available Firmware............................................................................... 47
Performing a Manual Update.........................................................................................47

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13  Getting Support......................................................................................... 48

System Reports.............................................................................................................. 48
Diagnostics..................................................................................................................... 49
Product Improvement Program....................................................................................49

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14  Problems and Solutions.............................................................................50

Password........................................................................................................................ 50
Name...............................................................................................................................50
Connections................................................................................................................... 50
Battery and Performance............................................................................................... 51
Drive Format...................................................................................................................52

My Passport Wireless Pro/My Passport Wireless SSD

User Manual

iii

Summary of Contents for My Passport Pro

Page 1: ...My Passport Wireless Pro My Passport Wireless SSD Wi Fi Hard Drive User Manual...

Page 2: ...al and other support through email at support wdc com support Warranty RMA Services Get warranty product replacement RMA RMA status accessories and data recovery information at support wdc com warrant...

Page 3: ...Buttons 5 Power and Battery Status LED 5 My Passport Wireless Pro My Passport Wireless SSD Power and Battery Status 5 Wi Fi LED 6 LED Activity During SD USB Import 6 Other LED Behavior 6 Buttons 7 ___...

Page 4: ...ces on the same network 29 Mobile devices using WD My Cloud 29 Using a Compatible Wireless Camera 29 To enable FTP Access 29 Backing up a Computer to the Drive 30 Backing up a Mac Computer 30 Backing...

Page 5: ...e 43 Save a Shortcut to My Passport Wireless Pro My Passport Wireless SSD 43 _________ 11 Resetting Your Drive and Password 44 Manually Resetting the Drive 44 Restoring Factory Settings Using the Dash...

Page 6: ...rmats 55 _________ Appendix C Regulatory Information 56 Safety Compliance 56 CE Compliance For Europe 56 Environmental Compliance China 56 Russia Federation 56 Canada 56 US 57 ICES 003 NMB 003 Stateme...

Page 7: ...sure the drive is on a clean firm and stable surface Kit Contents Your My Passport Wireless Pro My Passport Wireless SSD storage drive kit includes My Passport Wireless Pro My Passport Wireless SSD st...

Page 8: ...ce online without a manual or CD System Requirements and Browsers Operating Systems Windows macOS Windows 10 Windows 8 Windows 7 High Sierra macOS 10 13 Sierra macOS 10 12 El Capitan OS X 10 11 Yosemi...

Page 9: ...onents My Passport Wireless Pro My Passport Wireless SSD Top View 1 Battery Status LEDs 2 Wi Fi LED 3 Drive Status LED About Your WD Storage Device My Passport Wireless Pro My Passport Wireless SSD Us...

Page 10: ...ton 2 USB 3 0 port to connect to computer and for charging 3 USB 2 0 host port for other USB devices 4 Battery Status Wi Fi Protected Setup WPS and SD Card backup 5 SD Card port About Your WD Storage...

Page 11: ...t may have been in transit or on the shelf for a significant length of time My Passport Wireless Pro My Passport Wireless SSD Power and Battery Status The following table describes the Power and Batte...

Page 12: ...USB device is being mounted The content database is building Battery Status LEDs 1 through 4 blinking blue in succession Content is importing to the My Passport Wireless Pro My Passport Wireless SSD...

Page 13: ...D card transfer When you do this the battery LEDs will count up to indicate the transfer progress Connects to a router using WPS Press and hold approximately 5 seconds to start WPS When the drive is o...

Page 14: ...eless Pro My Passport Wireless SSD device push the Power button until the Power and Battery Status LED blinks When the Wi Fi LED is solid blue the drive is ready to connect Note To turn off the drive...

Page 15: ...t Wireless Pro My Passport Wireless SSD drive The default password is printed on the Quick Install Guide and on the sticker on top of your My Passport Wireless Pro My Passport Wireless SSD If you can...

Page 16: ...rd or USB device when they are plugged in to the system 9 Click Next 10 Review the Enhance Your WD Experience screen and click the toggle if not already on to automatically update your My Passport Wir...

Page 17: ...ssport Wireless Pro My Passport Wireless SSD drive Click Finish 12 When the My Passport Wireless Pro My Passport Wireless SSD dashboard displays you are ready to use your wireless drive Setting up the...

Page 18: ...s Wi Fi and connect to the My Passport Wireless Pro My Passport Wireless SSD using the new name of your drive and or your new password 3 Tap the My Cloud icon to display the Western Digital End User L...

Page 19: ...Dashboard Once you connect the My Passport Wireless Pro My Passport Wireless SSD drive to your Wi Fi network you can access the Dashboard at any time by typing the following information into a browser...

Page 20: ...elp and Learning Center Icon Name Actions USB Device Click to display the USB device connected The icon is dim if no USB device is attached Alert Notifications Click to display recent alerts about new...

Page 21: ...d battery life or improve performance lock the drive view the current time and reboot the drive Media Enable or disable DLNA streaming refresh or rebuild the DLNA database view a media count and copy...

Page 22: ...e battery lock unlock the drive and shutdown or reboot the drive Wi Fi The Wi Fi Panel identifies Illustrates the current connection type Direct client device directly connected Hotspot drive is shari...

Page 23: ...d time Note The My Passport Wireless Pro My Passport Wireless SSD device uses an internal battery to keep the date and time The default time zone is Pacific Time When connected to the web dashboard vi...

Page 24: ...ing the WD My Cloud app by joining the My Passport Wireless Pro My Passport Wireless SSD drive s Wi Fi network Note In this mode the drive is not connected to your wireless network or the Internet How...

Page 25: ...drive s Wi Fi is turned off Note See Using a USB Connection to Load Content for information about USB connections Making a Direct Wireless Connection Using a Web Browser to Connect Wirelessly Use the...

Page 26: ...rt Wireless SSD dashboard Connecting to a Home Wi Fi Network and the Internet Making the Home Wi Fi Connection Internet Access Use the following steps to access a Home Wi Fi network to which you have...

Page 27: ...on does not appear Click the toggle button to On to copy the MAC address of the computer that are you using into the MAC address field on the My Passport Wireless Pro My Passport Wireless SSD drive Th...

Page 28: ...Wi Fi network If the network you joined has Internet connectivity you now have Internet access If other devices join the My Passport Wireless Pro My Passport Wireless SSD drive s Wi Fi network they wi...

Page 29: ...Options down arrow MAC Address Identifies the unique identifier of the My Passport Wireless Pro My Passport Wireless SSD drive s interface Device Name Identifies the name of your My Passport Wireless...

Page 30: ...less Pro My Passport Wireless SSD area click Edit 3 View or make any necessary changes to the three tabs on the Access Point Settings dialog 4 Click Save when your changes are made If you changed the...

Page 31: ...ity is the default WPA2 Personal WPA WPA2 Personal Mixed WPA Wi Fi Protected Access and WPA2 are security protocols that use a dynamically changing key WPA2 is the second generation protocol that uses...

Page 32: ...MAC Address Identifies the MAC for your My Passport Wireless Pro My Passport Wireless SSD device Security Type Select the type of security to apply to the drive s Wi Fi network Disabled no security i...

Page 33: ...rive DHCP Service The service that assigns IP addresses to devices on the My Passport Wireless Pro My Passport Wireless SSD network The options are On This is the default Off If selected you must assi...

Page 34: ...work is disabled 1 With the USB 3 0 cable included with your device connect the My Passport Wireless Pro My Passport Wireless SSD device to your computer 2 On your computer open the File Explorer Wind...

Page 35: ...on a Mobile Device 2 Tap the My Cloud icon on your device 3 In the top right corner of the Public pane tap the omni menu icon three horizontal dots and then tap Add Photo 4 Tap Camera Roll iOS or Gall...

Page 36: ...is a brief overview on how to use your My Passport Wireless Pro My Passport Wireless SSD devices as a backup destination Note To back up files the drive must be connected to the computer physically wi...

Page 37: ...rom your computer backup temporarily stops Once you reconnect the WD Backup software automatically scans your computer for new or changed files and resumes backup protection Installing WD Backup Softw...

Page 38: ...igital cameras handheld computers audio players and mobile phones Because your My Passport Wireless Pro My Passport Wireless SSD device includes an SD Card port you can easily transfer data from your...

Page 39: ...folders or files from your SD card to your My Passport Wireless Pro My Passport Wireless SSD device Copy All copies all files every time from your SD card to your My Passport Wireless Pro My Passport...

Page 40: ...your SD card to your My Passport Wireless Pro My Passport Wireless SSD device 1 On the My Passport Wireless Pro My Passport Wireless SSD device Dashboard click Media in the Navigation bar to display...

Page 41: ...ive Note Besides using the computer to check the files from a USB drive you can also do it with the WD My Cloud mobile app To use the mobile app you must first sync the content onto the My Passport Wi...

Page 42: ...view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live media player or DLNA 2 0 digital media adapters and other PC computers on your home or of...

Page 43: ...tton Media Identifies the number video music and photo files available on your device DLNA Database Allows you to manually refresh or rebuild your DLNA database Refresh Searches for changes made to yo...

Page 44: ...a Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected TVs and digital media adapters 1 Ensure that...

Page 45: ...ion if you d like to optimize your media processing Battery Life The system will go into low power mode by slowing down processor speed and turning off one of the Wi Fi networks Select this option to...

Page 46: ...The number of LEDs indicate the amount of battery charge When all four Battery Status LEDs are solid blue the drive is fully charged See Understanding the LEDs and Buttons Other ways to tell If the dr...

Page 47: ...s you to change or set a password to access the dashboard and perform other basic administrative functions for your My Passport Wireless Pro My Passport Wireless SSD device Click the Admin icon on the...

Page 48: ...which you want the dashboard screens to appear 2 Click Save Specifying Types of Access 1 In the Access section view or modify the following security access settings SSH Secured Shell protocol SSH is a...

Page 49: ...icon on the Navigation bar to display the Hardware screen 2 In the Drive Lock field click the toggle button to On This will lock the drive so that it is inaccessible when connected to your computer t...

Page 50: ...e the following steps to reset your My Passport Wireless Pro My Passport Wireless SSD drive Note Use the following steps to reset your My Passport Wireless Pro My Passport Wireless SSD drive 1 With th...

Page 51: ...efault values returns the administrator password to none and renames the drive to MyPassport Your content remains intact System and Disk Reverts all settings to their factory default values and delete...

Page 52: ...re page Warning Do not power off your drive during firmware installation When the installation is finished your drive will automatically reboot Important You can only update your device if the battery...

Page 53: ...n available firmware update file to your computer or click the Online location of the WD My Passport Wireless Pro My Passport Wireless SSD firmware link at the bottom of the screen 2 Download the late...

Page 54: ...ent Program To display the Support Page click Support on the navigation bar System Reports In the System Reports section you can generate a report and automatically send it to Customer Support or down...

Page 55: ...st Is a more comprehensive drive diagnostic It methodically tests each and every sector of the hard drive Once the test is performed the condition of the hard drive displays Note To complete the test...

Page 56: ...s is NOT the same as the Wi Fi name You must be connected to the Wi Fi network before you can access the drive The Admin screen enables you to change the drive name See Changing the Password and Devic...

Page 57: ...use the My Passport Wireless Pro My Passport Wireless SSD drive was disconnected from the USB port without safe removal To solve this problem you can run scandisk from a Windows computer See Knowledge...

Page 58: ...s within the 2 4 GHz band Interference may come from Wi Fi devices microwaves or other wireless appliances Advanced users may want to set a different channel on the Settings screen Try to use the 5 GH...

Page 59: ...bility may vary depending on user s hardware configuration and operating system Operating systems Windows 10 Windows 8 Windows 7 High Sierra macOS 10 13 Sierra macOS 10 12 El Capitan OS X 10 11 Yosemi...

Page 60: ...erating temperature 20 C to 60 C 4 0 F to 140 F Humidity Operating humidity 10 80 non condensing Non operating humidity 5 90 Altitude Up to 10 000 MSL Drive format applies to both HDD Pro and SSD SSD...

Page 61: ...al to see which formats are supported Formats Compatible with WD My Cloud App iOS Photo jpg png gif bmp RAW images Please visit support wd com for a list of supported RAW images Video mov mp4 m4v Musi...

Page 62: ...EU A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe Environmental Compliance China Russia Federation 4137 12 05 2016 12...

Page 63: ...y cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide re...

Page 64: ...ble to US model All Wi Fi products marketed in the US must have fixed operation channels only ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme NMB 003 B du Canada...

Page 65: ...i j k l m n o p q r s t u Regulatory Information My Passport Wireless Pro My Passport Wireless SSD User Manual 59...

Page 66: ...pp Store is a service mark of Apple Inc Wi Fi is a registered trademark of Wi Fi Alliance iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license b...

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