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Western Digital My Passport Essential, User Manual

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MY PASSPORT ESSENTIAL AND ESSENTIAL SE

USER MANUAL

TROUBLESHOOTING

 – 55

Q:

How do I determine whether or not my system supports USB 3.0 or USB 2.0?

A:

Refer to your USB card documentation or contact your USB card manufacturer.

Note:  

If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, 

be sure to install the appropriate chipset support for your motherboard. 
Refer to your motherboard or system manual for more information.

Q:

What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or 
hub?

A:

USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a 
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed 
of up to 12 Mbps. 

 

If your system includes a PCI Express slot, you can achieve Super-Speed USB 
transfer rates by installing a PCI Express adapter card. Contact the card 
manufacturer for installation procedures and more information.

Summary of Contents for My Passport Essential

Page 1: ...External Portable My Passport Essential and Essential SE Ultra Portable Hard Drives User Manual My Passport Essential and Essential SE User Manual...

Page 2: ...WD product to get the latest updates and special offers Warranty RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or a...

Page 3: ...5 Connecting the Drive 5 Getting Started with the WD SmartWare Software 7 WD SmartWare Software Overview 11 WD SmartWare Home Screen 12 Drive Management Home Screen 13 Viewing the Info Online Help To...

Page 4: ...erences Option 33 Customizing Your Drive Settings 34 Registering the Drive 35 Setting the Drive Sleep Timer 35 Erasing the Drive 36 Enabling the Backup and Retrieve Functions 38 Uninstalling the WD Sm...

Page 5: ...ndows XP Computers 56 Installing the Driver Automatically 56 Installing the Driver Manually 58 Installing on Windows Vista Computers 60 Installing the Driver Automatically 60 Installing the Driver Man...

Page 6: ...un colors WD SmartWare software An easy to use backup solution that gives you the power to Protect your data automatically Relax Your data is secure Automatic continuous backup will instantly make a s...

Page 7: ...all Guide Optional Accessories You can use the following accessories with the My Passport drive A special USB cable that might be needed for computers with limited bus power Replacement or additional...

Page 8: ...E drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 41 a...

Page 9: ...l or Essential SE drive to get the latest updates and special offers You can easily register your drive using the WD SmartWare software as described in Registering the Drive on page 35 Another way is...

Page 10: ...see Connecting the Drive and Getting Started on page 41 instead To connect the My Passport drive to your Windows computer 1 Turn on your computer 2 Connect the My Passport drive to your computer as sh...

Page 11: ...r three screens might appear depending on whether the AutoRun AutoPlay function is enabled or disabled a On Windows Vista or Windows 7 with AutoRun AutoPlay enabled click Open folder to view files on...

Page 12: ...Ware Screen IF you want to install THEN click the The full version of the WD SmartWare software with continuous automatic backup retrieve drive lock password protection and drive management features a...

Page 13: ...rted procedure after selecting Install WD SmartWare IF you clicked at step 1 THEN the WD SmartWare software displays Install WD SmartWare The initial Backup screen for performing your first backup see...

Page 14: ...ings In this case Opening the WD SmartWare software displays the drive management Home screen see Figure 8 on page 11 with the Settings tab for performing all drive management functions see Customizin...

Page 15: ...ENTIAL SE USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED 10 Figure 6 Initial Drive Settings Screens Figure 7 WD SmartWare Home Screen WD SmartWare Initial Drive Settings Screen Drive Management...

Page 16: ...ic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD SmartWare software r...

Page 17: ...our My Passport drive to any location on your computer In the Content Gauge for your computer s hard drive all of your files that are available for backup are shown against a blue background in six ca...

Page 18: ...gure 8 on page 11 Settings Manages the same security diagnostics and power settings as the WD SmartWare Drive Settings screen and provides a Preferences button for enabling the Backup and Retrieve fun...

Page 19: ...and Unlocking the Drive on page 26 Customize your software and drive settings for the best possible performance see Managing and Customizing Your Drive on page 31 Check the operational condition of y...

Page 20: ...on your computer After performing a backup the WD SmartWare software protects your files by backing up any New file that is created on or copied to your hard drive Existing file that is changed in any...

Page 21: ...ckground identifies categories of files that have been backed up In the Content Gauge for your My Passport drive the Additional Files category includes all of the files shown in the used space portion...

Page 22: ...age 16 3 Click Start Backup to back up all of your files 4 During the backup The Backup screen displays a progress bar and a message indicating the amount of data that has been backed up The blue back...

Page 23: ...up capabilities include Selecting specific files to back up Changing the backup software settings Choosing the number of backup versions to keep Pausing the backup until your computer is idle Selectin...

Page 24: ...Start Backup to back up the selected categories of files Changing the Backup Software Settings To optimize your backup you can Specify the number of backup versions to keep for each file Pause backups...

Page 25: ...ble for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions Improves your ability to retrieve files from a longer back in time period Consumes more disk space To specify t...

Page 26: ...ware works in the background using minimal computer resources while you are working on your computer If you want to pause all backup activity until your computer is idle you can by enabling the Backup...

Page 27: ...rieve the files Retrieving Files After selecting the drive on the Home screen to retrieve a file 1 Click the Retrieve tab to display the Retrieve screen see Figure 12 on page 23 2 In the Backed Up Vol...

Page 28: ...MY PASSPORT ESSENTIAL AND ESSENTIAL SE USER MANUAL RETRIEVING BACKED UP FILES 23 Figure 12 Retrieve Screen Figure 13 Select a Destination for Retrieved Files Screen...

Page 29: ...le or folder Click the appropriate file category button to list the files by category Pictures Music Movies Documents Other Mail Select the View icon to list individual files Type all or part of the f...

Page 30: ...our computer does not have sufficient disk space to complete the retrieve Retrieving Folders To retrieve a folder from your drive and all of the content within a folder which may be across multiple ca...

Page 31: ...creen There you can Create a password Change a password Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Click the Settings tab to displa...

Page 32: ...drive Unlocking the Drive After you have created a password to keep others from accessing the files on your drive you will have to type your password to unlock the drive whenever You shut down and res...

Page 33: ...sport image above the Drive is locked message to open the WD SmartWare drive unlock screen 2 Type your password in the Password box 3 Click Unlock to unlock your drive and enable the WD SmartWare soft...

Page 34: ...ck Unlock to unlock your drive 3 At the Your drive is now unlocked prompt click Exit to close the WD SmartWare Drive Unlock utility screen Changing Your Password To change your password 1 Click Securi...

Page 35: ...Click Security on either the WD SmartWare Drive Settings screen or the drive management Drive Settings screen Figure 16 on page 26 to display the Your Drive is Secure dialog 2 Type your password in t...

Page 36: ...rtWare icon displays in the Windows taskbar By clicking the icon you can Open the WD SmartWare software Check the drive status Monitor icon alerts Safely disconnect the drive The following sections de...

Page 37: ...Ware software settings for the best possible performance with your drive on the Software Settings screen see Figure 11 on page 20 IF the WD SmartWare icon flashes THEN the drive might be Green and whi...

Page 38: ...older 4 Click Apply to save and implement the new retrieve folder Setting the Preferences Option When enabled each time you reconnect your My Passport drive to your computer the Preferences option che...

Page 39: ...n or the drive management Drive Settings screen Figure 16 on page 26 IF you want to THEN click AND see Use a password to keep others from accessing the files on your drive Security Password Protecting...

Page 40: ...x 4 Type your last name in the Last name box 5 Type your e mail address in the E mail address box 6 Select your language in the Preferred language box 7 Select or clear the Yes I want to receive commu...

Page 41: ...log 2 Read the warning about the loss of data if you erase your drive 3 Click the I understand check box to signify that you accept the risk 4 Click Drive Erase to erase your drive After the drive era...

Page 42: ...ock utility by either Using your computer s file management utility to open the WD Unlock virtual CD and double clicking the Unlock exe file Clicking Start My Computer opening the WD Unlock virtual CD...

Page 43: ...D SmartWare screen and now want to enable the Backup and Retrieve functions 1 On the drive management Drive Settings screen see Figure 16 on page 26 click Preferences to display the Set Preferences di...

Page 44: ...icon and click Uninstall Change at the top of the screen 4 Click Yes at the Do you wish to proceed prompt Restoring the WD SmartWare Software and Disk Image In addition to deleting all of the data on...

Page 45: ...Quick S M A R T Status Check S M A R T is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or re...

Page 46: ...ling the WD SmartWare Software Reformatting the Drive Go to support wdc com and refer to the appropriate Knowledge Base Answer ID for information about reformatting a Windows drive 287 or 3323 for Mac...

Page 47: ...ick Cancel b If you do want to use the Time Machine backup software click Use as Backup Disk The My Passport icon now displays as Your My Passport drive is now ready to use as an external storage devi...

Page 48: ...ouble click the Extras folder on the screen that displays 2 Double click the WD TURBO Installer icon 3 Click Install on the WD TURBO Driver Installer screen 4 Read the license agreement and click Acce...

Page 49: ...the computer restarts the My Passport icon on the desktop looks like this where MY PASSPORT is the name you assigned to the volume when you reformatted the drive for use with the Mac computer Your My...

Page 50: ...rtWare software is not installed 4 Click Install WD SmartWare to begin the installation 5 Read the license agreement and click Accept to continue 6 Type the password that you normally use to access th...

Page 51: ...ckup or Retrieve tab to either back up from or retrieve files to a location other than your computer s main hard drive In the Content Gauge for your computer s hard drive all of your files that are av...

Page 52: ...hown in the used space portion of your drive properties This space is not available for backups Note The small number of files that are shown in the Additional Files category when you first install th...

Page 53: ...how full the drive is the drive s serial number and the temperature condition of the drive 1 Click the WD SmartWare icon to display a list of drives and select the My Passport drive 2 If the drive is...

Page 54: ...the WD SmartWare icon My Passport icon Using the WD SmartWare Icon To safely dismount the drive using the WD SmartWare icon 1 Click the WD SmartWare icon to display a list of drives 2 Select the My P...

Page 55: ...omputer Unlocking the Drive After you have created a password to keep others from accessing the files on your drive you will have to type your password to unlock the drive whenever You shut down and r...

Page 56: ...k the WD SmartWare icon in the bar at the top right corner of the screen 2 Select the My Passport drive and then click Unlock Drive 3 Type your password in the Password box and click Unlock on the WD...

Page 57: ...the Your drive is now unlocked prompt to close the WD SmartWare Drive Unlock utility screen Uninstalling the WD SmartWare Software To uninstall the WD SmartWare software 1 Double click the My Passpor...

Page 58: ...MY PASSPORT ESSENTIAL AND ESSENTIAL SE USER MANUAL USING THE DRIVE WITH A MAC 53 2 Double click the WD SmartWare Uninstaller icon 3 Click Uninstall on the WD SmartWare Uninstall screen...

Page 59: ...d under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage prod...

Page 60: ...your motherboard Refer to your motherboard or system manual for more information Q What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub A USB 3 0 and USB 2 0 are backwa...

Page 61: ...Without the WD SmartWare Software on page 14 Installing on Windows XP Computers After you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Not...

Page 62: ...MY PASSPORT ESSENTIAL AND ESSENTIAL SE USER MANUAL INSTALLING THE SES DRIVER 57 4 Select Install the software automatically and click Next 5 When the installation completes click Finish...

Page 63: ...install the driver manually 1 On the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update 2 Click Next to continue 3 Select Install from a list or...

Page 64: ...MY PASSPORT ESSENTIAL AND ESSENTIAL SE USER MANUAL INSTALLING THE SES DRIVER 59 d Click Next 5 When the installation completes click Finish...

Page 65: ...er Automatically if your computer is connected to the Internet Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automati...

Page 66: ...connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software 2 On the Found New Hardware WD SES Device wizard screen click D...

Page 67: ...IAL SE USER MANUAL INSTALLING THE SES DRIVER 62 4 Browse to Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next 5 When the ins...

Page 68: ...omputers After you physically connect the drive as shown in Figure 3 on page 5 use the Windows 7 Computer Management utility to install the SES driver 1 Open All Programs and click Computer Manage 2 U...

Page 69: ...NSTALLING THE SES DRIVER 64 3 Click Browse my computer for driver software 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver 5 Clic...

Page 70: ...rence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circu...

Page 71: ...terial Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA numbe...

Page 72: ...her expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for dama...

Page 73: ...gistration 34 35 security 26 34 sleep timer 34 35 E Environmental compliance China 66 Erase Drive screen 36 38 Erasing the drive 36 CAUTION about erasing the drive 36 F FCC Class B information 65 File...

Page 74: ...ty drive settings 34 Serial number 50 Service 66 Set preferences screen 33 retrieve folder screen 33 sleep timer screen 35 Setting the drive sleep timer 35 Sleep Timer drive setting 34 SMART Status Ch...

Page 75: ...ghts of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential WD Smart...

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