WARRANTY STATEMENT
WEN Products is committed to building tools that are dependable for years. Our warranties are consistent with this
commitment and our dedication to quality.
LIMITED WARRANTY OF WEN PRODUCTS FOR HOME USE
GREAT LAKES TECHNOLOGIES, LLC (“Seller”) warrants to the original purchaser only, that all WEN consumer
power tools will be free from defects in material or workmanship during personal use for a period of two (2) years
from date of purchase or 500 hours of use; whichever comes first. Ninety days for all WEN products if the tool is
used for professional or commercial use. Purchaser has 30 days from the date of purchase to report missing or
damaged parts.
SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent per-
mitted by law, any warranty or condition implied by law, shall be the replacement of parts, without charge, which are
defective in material or workmanship and which have not been subjected to misuse, alteration, careless handling,
misrepair, abuse, neglect, normal wear and tear, improper maintenance, or other conditions adversely affecting the
Product or the component of the Product, whether by accident or intentionally, by persons other than Seller. To
make a claim under this Limited Warranty, you must make sure to keep a copy of your proof of purchase that clearly
defines the Date of Purchase (month and year) and the Place of Purchase. Place of Purchase must be a direct ven-
dor of Great Lakes Technologies, LLC. Purchasing through third party vendors, including but not limited to garage
sales, pawn shops, resale shops, or any other secondhand merchant, voids the warranty included with this product.
Contact [email protected] or 1-800-232-1195 with the following information to make arrangements:
your shipping address, phone number, serial number, required part numbers, and proof of purchase. Damaged or
defective parts and products may need to be sent to WEN before the replacements can be shipped out.
Upon the confirmation of a WEN representative, your product may qualify for repairs and service work. When re-
turning a product for warranty service, the shipping charges must be prepaid by the purchaser. The product must
be shipped in its original container (or an equivalent), properly packed to withstand the hazards of shipment. The
product must be fully insured with a copy of the proof of purchase enclosed. There must also be a description of the
problem in order to help our repairs department diagnose and fix the issue. Repairs will be made and the product
will be returned and shipped back to the purchaser at no charge for addresses within the contiguous United States.
THIS LIMITED WARRANTY DOES NOT APPLY TO ITEMS THAT WEAR OUT FROM REGULAR USAGE OVER TIME,
INCLUDING BELTS, BRUSHES, BLADES, BATTERIES, ETC. ANY IMPLIED WARRANTIES SHALL BE LIMITED IN
DURATION TO TWO (2) YEARS FROM DATE OF PURCHASE. SOME STATES IN THE U.S. AND SOME CANADIAN
PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMI-
TATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING
BUT NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT.
SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY
TO COUNTRY.
THIS LIMITED WARRANTY APPLIES ONLY TO ITEMS SOLD WITHIN THE UNITED STATES OF AMERICA, CANA-
DA AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES,
CONTACT THE WEN CUSTOMER SUPPORT LINE. FOR WARRANTY PARTS OR PRODUCTS REPAIRED UNDER
WARRANTY SHIPPING TO ADDRESSES OUTSIDE OF THE CONTIGUOUS UNITED STATES, ADDITIONAL SHIPPING
CHARGES MAY APPLY.
V. 2019.07.01
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