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WEN Products is committed to building tools that are dependable for years. Our warranties are
consistent with this commitment and our dedication to quality.
LIMITED WARRANTY OF WEN PRODUCTS FOR HOME USE
GREAT LAKES TECHNOLOGIES, LLC (“Seller”) warrants to the original purchaser only, that all WEN
consumer power tools will be free from defects in material or workmanship during personal use for
a period of two (2) years from date of purchase or 500 hours of use; whichever comes first. Ninety
days for all WEN products if the tool is used for professional or commercial use. Purchaser has 30
days from the date of purchase to report missing or damaged parts.
SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and,
to the extent permitted by law, any warranty or condition implied by law, shall be the replacement
of parts, without charge, which are defective in material or workmanship and which have not been
subjected to misuse, alteration, careless handling, misrepair, abuse, neglect, normal wear and tear,
improper maintenance, or other conditions adversely affecting the Product or the component of
the Product, whether by accident or intentionally, by persons other than Seller. To make a claim
under this Limited Warranty, you must make sure to keep a copy of your proof of purchase that
clearly defines the Date of Purchase (month and year) and the Place of Purchase. Place of Purchase
must be a direct vendor of Great Lakes Technologies, LLC. Purchasing through third party vendors,
including but not limited to garage sales, pawn shops, resale shops, or any other secondhand
merchant, voids the warranty included with this product. Contact [email protected]
or 1-800-232-1195 with the following information to make arrangements: your shipping address,
phone number, serial number, required part numbers, and proof of purchase. Damaged or defec-
tive parts and products may need to be sent to WEN before the replacements can be shipped out.
Upon the confirmation of a WEN representative, your product may qualify for repairs and service
work. When returning a product for warranty service, the shipping charges must be prepaid by the
purchaser. The product must be shipped in its original container (or an equivalent), properly packed
to withstand the hazards of shipment. The product must be fully insured with a copy of the proof
of purchase enclosed. There must also be a description of the problem in order to help our repairs
department diagnose and fix the issue. Repairs will be made and the product will be returned and
shipped back to the purchaser at no charge for addresses within the contiguous United States.
THIS LIMITED WARRANTY DOES NOT APPLY TO ITEMS THAT WEAR OUT FROM REGULAR US-
AGE OVER TIME, INCLUDING BELTS, BRUSHES, BLADES, BATTERIES, ETC. ANY IMPLIED WAR-
RANTIES SHALL BE LIMITED IN DURATION TO TWO (2) YEARS FROM DATE OF PURCHASE.
SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING BUT NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE
OR USE OF THIS PRODUCT. SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN
CANADA AND FROM COUNTRY TO COUNTRY.
THIS LIMITED WARRANTY APPLIES ONLY TO ITEMS SOLD WITHIN THE UNITED STATES OF
AMERICA, CANADA AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE
WITHIN OTHER COUNTRIES, CONTACT THE WEN CUSTOMER SUPPORT LINE. FOR WARRANTY
PARTS OR PRODUCTS REPAIRED UNDER WARRANTY SHIPPING TO ADDRESSES OUTSIDE OF
THE CONTIGUOUS UNITED STATES, ADDITIONAL SHIPPING CHARGES MAY APPLY.
WARRANTY STATEMENT
