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WELLTECH ePBX-100A-128, User Manual

The WELLTECH ePBX-100A-128 is a cutting-edge communication system designed for businesses. Easily manage your calls and messages with this user-friendly device. For step-by-step guidance, download the free User Manual from our website and get the most out of your ePBX-100A-128.

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Version: epbxUM_128.300 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for ePBX-100A-128

Page 1: ...e eP PB BX X 1 10 00 0A A 1 12 28 8 U Us se er r s s M Ma an nu ua al l Version epbxUM_128 300...

Page 2: ...___ 9 2 5 Step 5 To configure basic and essential configurations _________________ 10 2 5 1 Network Configuration 10 2 5 2 Extension Configuration 11 2 5 3 Trunk Configuration 15 CH3 Full Web Configur...

Page 3: ..._____________________________________________ 79 4 3 1 Authentication 79 4 3 2 Automated Attendant 79 4 3 3 Call Transfer 79 4 3 4 Blind Transfer 79 4 3 5 Call Forward on Busy 79 4 3 6 Call Forward on...

Page 4: ...P as a SIP Trunk 97 5 1 5 All of the Extensions can call out to local PSTN via 3804A 99 5 1 6 All of the Extensions can call out to Mobile Phone via ITSP 100 5 1 7 User in PSTN side should be able to...

Page 5: ...Phone 388 and WellGate 3504A can provide extensions With flexible and full functionality Welltech ePBX 100A 128 can give a complete transition from traditional PABX to the new generation IP PBX 1 1 Sp...

Page 6: ...ru GSM Technical Features T 38 FAX DDNS Subscriber NAT transversal Phone set record Greeting Management Web Browser Management HTTP upgrade firmware and ring back tone file Export Import configuration...

Page 7: ...ote CDR Function can only work in local area network Please prepare the CDR server under LAN The CDR server is Welltech proprietary for more information about CDR please contact with the sales person...

Page 8: ...set Network and Login information will return to default values LAN WAN RJ 45 socket complied with Ethernet 10 100base T The pin out is as following PIN 1 2 Transmit PIN 3 6 Receive 12V DC Input AC 10...

Page 9: ...r and change the IP address to be 192 168 123 12x with subnet mask 255 255 255 0 2 3 Step 3 Open browser and link to default LAN IP address of ePBX 100A 128 192 168 123 123 with default port number 10...

Page 10: ...ect ePBX 100A 128 WAN port network mode to be Fixed IP DHCP or PPPoE IP Address Subnet Mask Default Gateway If user has set ePBX 100A 128 to be fixed IP mode User need to input IP address Subnet Mask...

Page 11: ...work routing record Input subnet as Destination subnet mask as Netmask and gateway as Gateway Press Apply to save configuration or press Cancel to quit configuration 2 5 2 Extension Configuration User...

Page 12: ...roup option in conjunction with this parameter to allow a ringing phone to be answered from another extension Note z The Pickup Group option is used to control which Call Groups a channel may pick up...

Page 13: ...and or SIP Info here will force the Extension use RFC2833 Inband or SIP Info only and the setting should be also match the Keypad setting of Extension device Note Now ePBX 100A 128 could not support G...

Page 14: ...ber when forward function is activated But this may make some errors occurred for some SIP Trunk services So we add this function in the Extension Setting page to let user modify the line number of SI...

Page 15: ...onal greeting by mark the Delete MailBox Content and then press Apply Press Apply to save configuration or press Cancel to quit configuration 2 5 3 Trunk Configuration User has to set Trunk account fo...

Page 16: ...n you choose Host to Pre define This limits only where you place calls to as the user is allowed to place calls from anywhere DialPlan Define the dialing plan for Trunk It specifies the location of th...

Page 17: ...of the ePBX 100A 128 Note If one peer set to Direct Mode but another peer set to Routed Mode the result will become to Routed Mode Voice media will still go through the ePBX 100A 128 if the ePBX 100A...

Page 18: ...e Port External Server Address and Outbound Caller ID For more information please refer to the user manual CH5 1Appendix Application between Welltech CPE device and ePBX 100A 128 Comment You can input...

Page 19: ...items Configuration Include all telephony configurations of ePBX 100A 128 IP PBX Feature Code Extension Trunk SIP Trunk Reg Routing Table Dial Group Speed Dial Broadcast Meetme Conf Others Informatio...

Page 20: ...20 User Account Firmware Upload Music Upload Import Setting Export Setting Flash Clean Reboot System To reboot system of ePBX 100A 128...

Page 21: ...21 3 1 Configuration User can set ePBX 100A 128 telephony configuration under Configuration category 3 1 1 IP PBX Enter Configuration IP PBX to configure PBX data...

Page 22: ...22...

Page 23: ...P as the transport protocol You can define the RTP port range that ePBX 100A 128 opened Default end port is 20000 Note Default RTP port range is 10000 to 20000 and default proxy port is 5060 If your e...

Page 24: ...e CDR program is Welltech proprietary For more information about such CDR program please contact with your contact window of Welltech Note If you choose the CDR Mode to RealTime You should install a C...

Page 25: ...Tran After AA User can enable or disable Hot key transfer function If the call comes from Auto Attendant Enable this feature will permits the calling party or called party to transfer a call by press...

Page 26: ...certain destination By default user can setup a FXO gateway and hotline to 999 for office 1 or 998 for office 2 to reach auto attendant Now user can make ePBX to decide the destination when it got an...

Page 27: ...Call Rule You can define a business time to forward incoming call to company announcement or a certain destination By default user can setup a FXO gateway and hotline to 999 for office 1 or 998 for o...

Page 28: ...the IP address returned from the DNS lookup Note You should not set both of External IP and External Host together otherwise there will be some unexpected problems appeared That means you can only cho...

Page 29: ...3 How to record the other system prompts System Prompt Listen Prefix The prefix is for access code of System Prompt listening Default is For example the access code for greeting day gsm listening is 1...

Page 30: ...refix will hide the caller s number For example 101 does not hope to show the caller id to 102 101 can just dial to 67102 where the 67 is the prefix for CLIR When 102 got the incoming call the LCD of...

Page 31: ...31 After press Modify can input detail setting for Extension...

Page 32: ...sed to control what the phone is allowed to do and what to do with incoming calls for this extension In this field you can Choose 5 dial level for Extension including ext only ext R1 ext R12 ext R123...

Page 33: ...rough the ePBX 100A 128 if the ePBX 100A 128 needs to detect DTMF If you enable the NAT Traversal function for Extension the RTP mode will change to Routed Mode directly this way will avoid the one wa...

Page 34: ...mailbox number and password for voice mail User can define the Voice Mail box login password here Another way to login the voice mail system is dial to 98 extension number For example dial to 98101 ca...

Page 35: ...35 After press Modify can input detail setting for Trunk Example 1 Set Trunk for FXO gateway Example 2 Set Trunk ID for SIP Trunk...

Page 36: ...n you choose Host to Pre define This limits only where you place calls to as the user is allowed to place calls from anywhere DialPlan Define the dialing plan for Trunk It specifies the location of th...

Page 37: ...e of the ePBX 100A 128 Note If one peer set to Direct Mode but another peer set to Routed Mode the result will become to Routed Mode Voice media will still go through the ePBX 100A 128 if the ePBX 100...

Page 38: ...r each Trunk here Hot Key Tran Enable this feature will permits the calling party or called party to transfer a call by pressing the 0 For Blind Transfer or 9 For consultant Transfer key if the call i...

Page 39: ...n SIP Trunk Add New to configure ePBX 100A 128 register to ITSP ITSP will provide related account information for ePBX 100A 128 to register Please input the data here Example 1 Disable SIP Trunk Examp...

Page 40: ...k may attempt to authenticate the call So ePBX 100A 128 should reply the correct Account ID and Password How does the ePBX 100A 128 know which ID and Password it should send When the call is going to...

Page 41: ...tions to set rules Outgoing Call Rule means from subscriber Extension or Trunk registered on ePBX 100A 128 to call out Incoming Call Rule means call from other non subscriber device to ePBX 100A 128 E...

Page 42: ...umber for routing rule Digits Length Set the digit length of dialed number if user doesn t want to limit the length please set this parameter as 0 The maximum length is 20 Note If you set the Digits L...

Page 43: ...the called number is 03123 the ePBX 100A 128 will add 02 then send 0203123 as the called number Drop To drop specified length of number For example you set 2 here and the called number is 03123 the eP...

Page 44: ...0 and the Route Level to R3 That means only the subscriber with DialPlan ext R123 and ext allroutes can use such record due to only these two DialPlan contain the Route Level of R3 Press Apply to save...

Page 45: ...to ignore Digits Length Add To add assigned number For example you set 999 here and you do not set Drop If the called number is 070070101 the ePBX 100A 128 will add 999 then send 999070070101 as the...

Page 46: ...he group dialing you can just input a group number and set specific members to join the group Enter Configuration Dial Group and press Add New to set Dial Group Or Modify to configure the specified Di...

Page 47: ...Sequential Ring and Random Ring Ring All Type End To If you choose the Ring Type to Ring All you can decide the final destination if no one of group answered You can select IVR EXT VoiceMail or a Numb...

Page 48: ...ote The SpeedDial Number should not be the same with Extension Trunk Number and Group Number All of the Numbers should be unique for ePBX 100A 128 system If you want to modify a current SpeedDial reco...

Page 49: ...the members by dialing to the Broadcast Number Broadcast Number You can input a specified Broadcast Number here Telephone Number Add the members for broadcast group the members are no more than 8 Note...

Page 50: ...est a password If login successful User could keep to follow the voice prompt to enter the conference room Conference Members Table Here will show the members detail information including extension nu...

Page 51: ...ault end port is 4999 T 38 Redundancy The number of error correction entries in a T 38 UDPTL packet It is useful for low bandwidth network which will make the T 38 FAX more reliable You can set this f...

Page 52: ...52 Web Setting Http Port You can change the Http port for ePBX 100A 128 Default is 10087 Note After Changing the Http port you should reboot your ePBX 100A 128 manually to activate Http Port setting...

Page 53: ...ss will show up on the other hand if the subscriber doesn t register successfully on ePBX 100 the IP Address will not be displayed Here you will also find some other Feature information for subscriber...

Page 54: ...54 3 2 2 Call Monitor Enter Information Monitor to check the call status...

Page 55: ...55 3 3 Management User can execute ePBX 100A 128 system configuration and management under this category 3 3 1 Network Enter Management Network to configure WAN and LAN IP WAN...

Page 56: ...of ePBX 100A 128 WAN port The Mac address cannot be modified LAN IP Address Input IP address for LAN port of ePBX 100A 128 Subnet Mask Input Subnet Mask for LAN port of ePBX 100A 128 Mac Mac address o...

Page 57: ...o create your own DDNS account 3 3 3 TimeZone Enter Management TimeZone to select correct Time Zone for ePBX 100A 128 this time will affect CDR and voice mail time display And you can also check the s...

Page 58: ...igurations related with Voice Mail Voice mail to e Mail Setting e Mail Subject Specifies the email subject of voicemail notification email messages e Mail Encode Defines the character set for voicemai...

Page 59: ...ow lists the supported variable of ePBX filename filename of a soundfile such as vm received digits at etc A or a Day of week Saturday Sunday B or b or h Month name January February d or e numeric day...

Page 60: ...upload Note Normally you just need to upgrade the Application but in some situation you may need to also upgrade the Kernel or File System For more information please refer to the release note of ePB...

Page 61: ...sic Format first If the choose the Music Format as WAV please record wave file format as PCM Channel Mode Mono Frequency 8K Bit Rate 16 bit And the file size must less than 2M Enter Management Music U...

Page 62: ...r IVR option and import the file to restore the configuration setting and you can also choose the IVR File option and import a specific IVR files to ePBX 100A 128 If you choose the option to IVR File...

Page 63: ...r can export configuration of one ePBX 100A 128 and then import this setting file for the other ePBX 100A 128s so that user doesn t need to re configure for each ePBX 100A 128 Enter Management Export...

Page 64: ...Enter Management Flash Clean Press Apply will clean all configurations of ePBX 100A 128 and reset to factory default value including Network setting and Web login account After Flash Clean ePBX 100A...

Page 65: ...65 3 4 Reboot System Press Apply to reboot system Please wait for a few minutes and reload web page again...

Page 66: ...28 4 1 3 How to record the other System Prompts User can record the greeting by Dial to 50 Input password 000 dial to access code 111 as default After the tone start recording then press pound key So...

Page 67: ...012 12 gsm twelve 0013 0013 13 gsm thirteen 0014 0014 14 gsm fourteen 0015 0015 15 gsm fifteen 0016 0016 16 gsm sixteen 0017 0017 17 gsm seventeen 0018 0018 18 gsm eighteen 0019 0019 19 gsm nineteen 0...

Page 68: ...h 19 gsm nineteenth 0120 0120 h 20 gsm twentieth 0130 0130 h 30 gsm thirtieth 0131 0131 at gsm at 0132 0132 a m gsm AM 0133 0133 p m gsm PM 0134 0134 hundred gsm hundred 0135 0135 thousand gsm thousa...

Page 69: ...ing File Name Default System Prompt 111 111 greeting day gsm Please dial the extension number or press 9 for the operator 112 112 greeting noon gsm Please dial the extension number Thank you 113 113 g...

Page 70: ...dial another extension number 129 129 op unavailable gsm The operator is unavailable Please call later or dial another extension number 130 130 noanswerfwd act gs m No answer forward activated 131 13...

Page 71: ...e wait while I connect your call 0313 0313 vm enter num to cal l gsm Please enter the number you wish to call 0314 0314 vm extension gsm extension 0315 0315 vm Family gsm family 0316 0316 vm first gsm...

Page 72: ...ase try again 0341 0341 vm msginstruct gs m To hear the next message press 6 To repeat this message press 5 To hear the previous message press 4 To delete or undelete this message press 0 To quit voic...

Page 73: ...eived gsm received 0363 0363 vm rec name gsm After the tone say your name then press the pound key 0364 0364 vm rec temp gsm After the tone say your temporary message then press the pound key 0365 036...

Page 74: ...ncelmsg gs m Press star to cancel this message 0386 0386 vm toenternumber g sm Press 1 to enter a number 0387 0387 vm toforward gsm Press 8 to forward the message to another user 0388 0388 vm tohearen...

Page 75: ...hone number starting with the area code It is reserved not functional now 0410 0410 privacy thankyo u gsm Thank you 0411 0411 privacy unident gsm The party you are trying to reach does not accept unid...

Page 76: ...annel gm Please enter the channel number followed by the pound key 0474 0474 conf getconfno gsm Please enter your conference number followed by the pound key 0475 0475 conf getpin gsm Please enter the...

Page 77: ...d into the conference 0490 0490 conf thereare gsm There are currently 0491 0491 conf unlockednow gs m The conference is now unlocked 0492 0492 conf unmuted gsm You are now unmuted 0493 0493 conf userm...

Page 78: ...tion IP PBX to check the Music Format first If you choose the Music to WAV format please record wave file format as PCM Channel Mode Mono Frequency 8K Bit Rate 16 bit Enter Management Music Upload Pre...

Page 79: ...BX and Trunk page After enable Hot key Tran you can press 0 for Blind Transfer You can also perform the Client based Call transfer by subscriber device and the transfer function of the subscriber devi...

Page 80: ...ied Prefix 4 3 11 Call Waiting Client based The ePBX 100A 128 does not support server Call Waiting now This feature should do by client side For example if the client is Welltech LP388 you can enable...

Page 81: ...PBX 100A 128 can support Call Pickup For example Ext A is ringing Ext B can press 8 for Global or Group pickup You can also press 8 ext number for specific call pick up 4 3 19 Call Park By default ext...

Page 82: ...ension can dial to PSTN via FXO gateway For more info please refer to user manual CH5 Appendix Application between Welltech CPE device and ePBX 100A 128 4 3 24 VoIP Gateways 3804A 3504A You can instal...

Page 83: ...n T 38 FAX you could modify the necessary settings for T 38 FAX 4 3 29 Broadcast In the Configuration Broadcast you can add the Broadcast number to perform Broadcast function 4 3 30 Meetme Conference...

Page 84: ...CH5 Appendix 5 1 Application between Welltech CPE device and ePBX 100A 128 Traveler 110 Internet ITSP EXT 101 EXT 102 EXT 103 EXT 104 EXT 105 EXT 106 22198877 0922777888 ITSP subscriber 070111222 PST...

Page 85: ...N IP_ADDRESS 192 168 13 95 NETMASK 255 255 248 0 After setting finish please press Apply and reboot your ePBX 100A 128 When you got a new ePBX 100A 128 you can connect its LAN port to configure Networ...

Page 86: ...reboot your LP388 For more information about LP388 please go to http www welltech com support voip SIP 20series LP388 User 20Manual WP LP388sip 100 p df Set IP information for WG3504 You can set the...

Page 87: ...tep2 Configure Extensions In ePBX 100A 128 prepare Extension accounts for Client device There are 10 default Extensions from 101 to 110 so we use the default setting for this Example For more informat...

Page 88: ...CD or you can also login its WEB interface Go to Advance Config SIP Configuration setup the Primary proxy Address and Registered Number etc After configuration please remember to press OK then reboot...

Page 89: ...er configure SIP information please press OK Commit Data Reboot System For more information about WG3504 please go to http www welltech com support voip SIP 20series FXS 20series user 20manual 35 FXS...

Page 90: ...sy or no answer Step1 Configure SMTP setting Go to Management SMTP Setting to configure the SMTP Step2 Enable Voice Mail function EPBX 100A 128 has 10 Extensions by default 101 to 110 and the voice ma...

Page 91: ...If 102 call to 101 but 101 is busy ePBX 100A 128 will play an announcement to indicate the 101 is busy and 102 can leave message for 101 ePBX 100A 128 will send voice mail to your mail box with a WAV...

Page 92: ...u can also login its WEB interface by default IP 10 1 1 3 Go to Network Interface page to setup network setting as below After set the network info please press OK Commit Data Reboot System For more i...

Page 93: ...about Trunk page please go to user s manual CH3 Full Web Configurations Step3 Setup Trunk for 3804A This Example we have 1 WG3804A register to ePBX 100A 128 with Trunk number 888 You can set the SIP...

Page 94: ...account If you set the 3804A to Proxy mode you should set Account for all of the line1 to line4 If you set the 3804A to Gateway mode you can just only set line1 Account After configure please press O...

Page 95: ...gister ePBX 100A 128 usr config sip line1 888 line2 888 line3 888 line4 888 set line number usr config security line 1 name 888 pwd 888 usr config security line 2 name 888 pwd 888 usr config security...

Page 96: ...96...

Page 97: ...o need to provide Realm so you should also input Realm for the SIP Trunk otherwise the call from ePBX 100A 128 to ITSP may be rejected For more information about Realm please contact with your ITSP St...

Page 98: ...98 Step3 Confirm the register status of SIP Trunk Please confirm the register status If the Status shows Registered which means SIP Trunk registration is OK...

Page 99: ...the ePBX 100A 128 route the call to 3804A if the called number is a local PSTN number Step1 Set Prefix route in Routing Table page Please Go to Routing Table Page to set Prefix route so that the Exte...

Page 100: ...out to Mobile Phone via ITSP Now we set ePBX 100A 128 to register an account 070070 to an ITSP and we hope the outbound call with mobile phone number should be route to ITSP to reduce the cost Intern...

Page 101: ...runk ID in Trunk page to activate SIP Trunk In SIP Trunk Page we only set the ePBX 100A 128 to register ITSP Now we want to activate SIP Trunk ITSP so we should go to Trunk page to add a new Trunk for...

Page 102: ...that the Extensions can dial to Mobile Phone 0922123123 via ITSP For more information about Routing Table please go to user s manual CH3 Full Web Configurations In this example we set prefix to 0 and...

Page 103: ...ensions can dial to 0922123123 to reach mobile phone via ITSP If extension called out with prefix number 0 the ePBX 100A 128 will play an announcement for route password after input the correct passwo...

Page 104: ...1 Set hotline function in your 3804A The default auto attendant number of ePBX 100A 128 is 999 So you should set hotline function of 3804A When 3804A got a PSTN incoming call it should dial to 999 dir...

Page 105: ...BX 100A 128 Step1 Confirm the ePBX 100A 128 register to ITSP successfully Please Go to SIP Trunk Page to confirm the registered status of SIP Trunk The Status must display Registered Step2 Set incomin...

Page 106: ...ming call rule with Prefix 070070 and Digits Length 6 When ePBX 100A 128 got a called number with 070070 it will drop 6 digits and add 999 Now if ePBX 100A 128 got an incoming call from ITSP with numb...

Page 107: ...804A Step1 Confirm the ePBX 100A 128 register to ITSP successfully Please Go to SIP Trunk Page to confirm the registered status of SIP Trunk The Status must display Registered Step2 Enable Guest Allow...

Page 108: ...99 when they dial to 070070 now because we already set incoming call rule in Routing Table page Now they can redial to 22198888 because we enable Guest Allow For more information about Guest Allow ple...

Page 109: ...r s network Maybe she is under Private IP We should enable NAT Traversal for her So that she can contact with the other Extension and she can also use the routing table of ePBX 100A 128 Step2 Set regi...

Page 110: ...low is an example If all of the above settings are correct you can go to Information Subscriber page to confirm the register status Now the Traveler can contact with other Extension If the called part...

Page 111: ...There are two ePBX in two locations one is in HQ and another is in Branch We hope both companies can call the extensions between each other And we hope extensions in Branch can call PSTN via HQ Intern...

Page 112: ...ultiple ePBX 100 and ePBX 100A can call extensions between each other Step1 Set IP PBX Realm Set IP PBX Realm of HQ Internet ITSP EXT 101 EXT 102 PSTN WAN IP 61 218 41 183 EXT 401 WAN IP 61 218 41 184...

Page 113: ...t In HQ set Trunk account for Branch so that Branch can register to HQ We suggest you to set the DialPlan to ext allroute That means the call from Branch can use all the resource of HQ In Branch set T...

Page 114: ...ext allroute That means the call from HQ can use all the resource of Branch Step 3 Register to each other In HQ register to Branch as below Remember to also set the Realm In Branch register to Branch...

Page 115: ...Table In HQ set routing table as below So the user in HQ can call extension 401 which is located in Branch In Branch set routing table as below So the user in Branch can call extension 101 or 102 whic...

Page 116: ...ing you should pay attention All the numbers of HQ and Branch should be unique For example there is an Extension 401 in branch If you hope user in HQ can contact with 401 which located in Branch there...

Page 117: ...Make sure the extensions in HQ can call 22198888 successfully For more info please refer to 5 1 5 All of the Extensions can call out to local PSTN via 3804A Step 2 In HQ make sure you already set the...

Page 118: ...t the routing table as below In Branch if the called number is within prefix 2 and digits length is 8 such as 22198888 the call will be routed to HQ HQ will confirm with the DialPlan then sent the cal...

Page 119: ...sage you can reply a message to the sender s voice mail if the user also enabled the voicemail box function 3 hear the message envelope vm tohearenv gsm To hear the received time the sender s number 5...

Page 120: ...m Press 3 for Advance options 5 leave message vm leavemeg gsm When you hear a message you can leave a message to the sender or another user s voice mail if the user also enabled the voicemail box func...

Page 121: ...121 1 accept this recording 2 listen to it 3 re record it to return to the main menu...

Page 122: ...duce you how to use RealTime CDR function Step 1 Install CDR program to a PC So the PC will be a CDR collection server Go to http www welltech com support epbx100 htm to download CDR program and insta...

Page 123: ...P packet to CDR server Then CDR server will show the CDR log as below Step 4 CDR server will collect CDR record for each day as CSV files That means the CDR server will store many CDR files Please pre...

Page 124: ...sv otherwise the CDR Collector will lose the new call record due to the CSV file for Today TodayTemp csv is being opened The CDR file will look like below The title for each column is Caller ID Name C...

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