Version 3 - 12/22/2011
Page 22 of 26
Troubleshooting
Visit
www.weatherdirect.com/help
for information on troubleshooting.
Weather Direct devices will generally recover from most anomalies on their own within 24 hours.
If your Weather Direct device does not recover on its own:
Right click on the USB ERF Gateway icon (Blue Square with sun) in the lower right hand corner
of your screen. Select the option to "Exit". Connect to the internet (if not already). Go to
Start|Programs|USB ERF Gateway to re-open the software. Press the + button to update the
forecast. USB gateway data reception can also be improved by consulting power management
instructions.
http://weatherdirect.com/pdfs/help/Windows%20Power%20Management.pdf
Factory Reset of Wireless Display
NOTE:
It is not possible to re-register a previously registered Wireless Display under a new
account until the Wireless Display has been
deleted
from the user account on
www.weatherdirect.com
and a Factory Reset has been performed.
NOTE:
Expansion Options that are Lifetime Upgrades are still active on your Wireless
Display even if you delete it from your user account on
www.weatherdirect.com
or perform
a Factory Reset. The selection of locations and other custom settings will need to be
performed again if the Wireless Display is re-registered.
WARNING:
The Factory Reset procedure will erase any registration and setup information
from your Wireless Display. You must register the Wireless Display again with
www.weatherdirect.com
to use it after a Factory Reset.
WARNING:
Deleting the Wireless Display from a user account on
www.weatherdirect.com
will erase the weather and other setup information such as forecast locations from the
Wireless Display.
If you have trouble registering your Wireless Display after multiple attempts, try a Factory Reset.
If you wish to give your Wireless Display to someone else or simply to register it under a different
user account, you must perform the Factory Reset to clear the registration information from the
memory of the Wireless Display and delete the device from the user account on
www.weatherdirect.com
Additional diagnostic and reset information, including how to reset the gateway (if necessary), is
contained at
www.weatherdirect.com/help
TO PERFORM THE FACTORY RESET:
Hold both the “SET” and “ALM” Keys down together for about 6 seconds; you will hear a double
beep. This resets the Wireless Display to the original factory state.
Care and Maintenance
•
Extreme temperatures, vibration and shock should be avoided as these may cause
damage to the unit and give inaccurate readings.
