BeHear NOW User Manual
Page 26 of 28
Product Name: BeHear NOW
Product No.: ABH-101
Doc. No. BHNUM201806.01
Troubleshooting
General Issues
Problem
Suggestion
No sound
Verify battery level (see
Checking the Battery Status
)
Adjust volume level (see
Managing Personal Hearing Using the Headset
Controls
)
Check ear caps for debris
Ear buds are
uncomfortable
Experiment with different silicon ear buds and ear hooks (see
Fitting the
Ear Buds and Hooks to Your Ears
)
Wind noise
Use supplied wind protection covers (see
Fitting the Ear Buds and Hooks
to Your Ears
)
Ambient noise too loud
during music play
Reduce the volume of ambient sound (see
ListenThrough
™
–
Stay Safe &
Alert Function
)
Phone calls and/or
music not routed to
headset
Verify Bluetooth pairing (see
Pairing with Bluetooth Devices
)
Bluetooth connection
keeps cutting out
Verify that you are not more than 10 meters (30 feet) from the Bluetooth
device.
If you are using BeHear NOW outdoors we recommend that you carry the
smartphone connected over Bluetooth with the BeHear NOW on the right
side of your body.
Personal hearing is
interrupted by
smartphone
notifications
We recommend turning off key tones (alerts, notification sounds,
keyboard taps, etc.) in the smartphone connected to your BeHear NOW
headset. It will guarantee smooth and convenient operation of your
BeHear NOW as a personal sound amplifier without undesired sound
disruptions produced by smartphone activity.
Reset the Headset
If your BeHear NOW behaves unexpectedly you can restart it, remove the Bluetooth connection
data and/or restore the original factory configuration.
•
To restart BeHear
simply connect it to the charger. All configuration and connection data
will be preserved.
•
To restart BeHear and remove the Bluetooth connection data only
:
-
Power on the BeHear NOW headset.
-
Press and hold these three buttons
simultaneously for approximately 8
seconds until a purple LED blinks once.
-
Power off the headset and then power it on again.
•
To restart the BeHear NOW headset and restore the original factory configuration:
-
Power on the BeHear NOW headset.
-
Press and hold these three buttons
simultaneously for approximately 8
seconds until a yellow LED blinks once.
-
Connect the headset to the charger.
-
Disconnect the headset from the charger and then power the headset on.
Update the Headset
Make sure your BeHear NOW is using the latest version of the firmware. You can verify
availability of an update by manually checking the
Headset Update
option in the menu.
Update the headset
if a new version is available, using the mobile application.
