Wave w100 User Manual Download

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If the problem persists with more than one wearable, restart the Hub (see POWERING AND CHARGING YOUR

HUB section).

If restarting the Hub does not address the issue, move the Hub to a different location (see UNDERSTANDING

WHERE TO PLACE THE HUB section).

The WAVE Management App does not load or I am unable to connect to the Hub.

Confirm that your smart device has WiFi turned on.

Confirm that your smart device is connected to the WAVE wireless network.

Reload/refresh the WAVE Management App page until it reappears.

If the above does not resolve the issue, restart the Hub following the steps in POWERING AND CHARGING

YOUR HUB section.

A Tracker does not stay on.

Some Trackers may expand when previously worn by a larger head. Gently bend the ends of the Tracker inwards

to return them to their original shape.

Certain activities such as diving, “chicken fights”, “rough housing” and similar may cause a Tracker to fall off on

occasion. Trackers float and most users intuitively put the Tracker back on their head. If the activity continues,

consider switching the Tracker as described above or instruct the wearer(s) to refrain from the activity.

Switch the Tracker for Goggle Clips attached to a pair of goggles and instruct the wearer that they may leave the

goggles on their forehead if preferred.

Switch the Tracker for Goggle Clips attached to a common elastic headband found at most drugstores and where

beauty supplies are sold.

WAVE Systems Commercial User Guide v021221.1

Page of

Summary of Contents for w100

Page 1: ...COMMERCIAL SYSTEM USER GUIDE v021221 1 WAVE Systems Commercial User Guide v021221 1 Page of 1 40 IMPORTANT Please read this guide thoroughly before using your WAVE system ...

Page 2: ... 6 What s in the Box 8 Preparing Your System 10 Hub Information 11 Staff Bracelets 14 Tablet 15 Exit Detectors 16 WAVE Management App 17 WAVE Wearables 27 Deploying Your WAVE System 21 Troubleshooting 36 Customer Support 39 CPR Reference Chart 40 WAVE Systems Commercial User Guide v021221 1 Page of 2 40 ...

Page 3: ...ipment combination to avoid injury from tip over 10 Unplug this equipment during lightning storms or when unused for long periods of time 11 Refer all servicing to qualified personnel Servicing is required when the equipment has been damaged in any way liquid has been spilled or objects have fallen into the equipment does not operate normally or has been dropped WARNINGS CAUTIONS IMPORTANT WAVE SY...

Page 4: ...Dispose of used batteries properly following local regulations Do not incinerate NOTE Appropriate compliance protocols for this equipment in process as of the time of this writing This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee ...

Page 5: ...hat WAVE products are NOT intended and will NOT be used as a replacement or substitute for responsible and diligent human supervision of swimmers and non swimmers around water Furthermore you agree to hold WAVE SYSTEMS INC its partners affiliations manufacturers suppliers and vendors harmless for any injuries or damages physical or otherwise as a result of the correct or misuse of WAVE SYSTEM INC ...

Page 6: ...ive the WAVE must be used properly each and every time people are in or near the water All swimmers regardless of age or swimming ability should be using WAVE wearables and doing so should be considered as normal as wearing seat belts when in a car or wearing a helmet while cycling While we have worked diligently to make WAVE as reliable as possible no technology is a perfect solution in and of it...

Page 7: ...WAVE Systems Commercial User Guide v021221 1 Page of 7 40 ...

Page 8: ...B Charging Block Tracker Wearables Goggle Clip Wearables ToddleTag Wearables Wearable Storage System Exit Detectors AC Charging Adapter Quick Start Guide NOTE If any item is missing please contact Customer Support at 1 203 429 4636 or support wavedds com WAVE Systems Commercial User Guide v021221 1 Page of 8 40 TRACKERS TODDLETAGS GOGGLE CLIPS HUB AC ADAPTER POWER CORD EXIT DETECTORS AC CHARGING A...

Page 9: ...s to help inform your patrons that your facility is now WAVE enabled and to educate them on its use It is recommend that you display these items to promote your facility s dedication to the highest possible standard of aquatic care WAVE Systems Commercial User Guide v021221 1 Page of 9 40 ...

Page 10: ...WAVE Systems Commercial User Guide v021221 1 Page of 10 40 PREPARING YOUR SYSTEM ...

Page 11: ...r Button Identical on both Hubs LOWER BACK VIEW 360º Strobe Integrated Handle 360º Adjustable Speaker 360º Adjustable Speaker Internal 360º Strobe Ventilation Vent Integrated Handle FRONT VIEW Avoid leaving Hub in direct sunlight on extremely hot days 100ºF Do not expose Hub to direct water spray or heavy downpour ...

Page 12: ...ector into the Hub s Power In Charging Port Fully charging the Hub normally takes a few hours and will depend on the battery level before charging The Charger s LED will turn from green to red when the battery is fully charged After this initial set up process you may view the Hub s battery level at any time by using the WAVE Management App see page 18 WAVE Systems Commercial User Guide v021221 1 ...

Page 13: ...one Once the start up process is complete the Strobe will begin a slow fade in fade out pattern to indicate that the Hub is on POWER DOWN PROCESS Press the Power Button in once to power down the Hub After a few seconds the green LED on the Power Button will turn off Depending on the system software version installed in your Hub it may sound a power down tone and the Strobe will light in a pattern ...

Page 14: ...le making sure that the end with the exposed metal contacts is inserted and 3 insert the USB plug into the included USB Charging Block 4 Plug the USB Charging Block into a 120 V wall outlet If charging correctly a dim red LED will be visible on the Module When fully charged the red LED will become brighter 5 Reinsert the Module back into the soft rubber wristband After this initial set up process ...

Page 15: ...ablet it is recommended that you first charge it fully This process is similar to charging most typical smart tablet or phone Insert the USB C cable into the tablet s charging port and the USB plus into the included USB Charging Block WAVE Systems Commercial User Guide v021221 1 Page of 15 40 Note If your facility is using a tablet or PC other than a WAVE Control Tablet see section MANAGING YOUR W...

Page 16: ...t in the Wall Mount or removed for charging 1 Connect the AC Charging Power Adapter s power cord into the Adapter 2 insert the AC plug into a nearby 120 V wall outlet and 3 insert the barrel connector into the Exit Detector s Power In Charging Port Fully charging the Exit Detector normally takes a few hours and will depend on the battery level before charging The Charger s LED will turn from green...

Page 17: ...WAVE Systems Commercial User Guide v021221 1 Page of 17 40 THE WAVE MANAGEMENT APP ...

Page 18: ...er accessories In addition to the Control Tablet the app may be used on devices including other tablets recommended phones laptops or computers with WiFi capability Note Although recommended it is not necessary to have the WAVE app open or active while using WAVE The system will monitor your swimmers and non swimmers using the most recent settings WAVE Systems Commercial User Guide v021221 1 Page ...

Page 19: ...arables that the system is currently monitoring 3 System Notifications These are non emergency messages about the system Touching this icon will launch a pop up window displaying the current message s 4 Bracelets Number of Staff Bracelets that the system is currently monitoring WAVE Systems Commercial User Guide v021221 1 Page of 19 40 1 2 3 4 5 6 7 8 10 11 9 Note Due to continuous efforts to impr...

Page 20: ...to these symbols to see status of each wearable 11 Wearable Tile Information about each wearable being monitored will appear within this tile Touching a wearable s Tile will launch a pop up window with detailed information WAVE Systems Commercial User Guide v021221 1 Page of 20 40 click in window to close Details about the wearable appear here Wearable is attempting to connect to system Wearable h...

Page 21: ...n at a rate of twice per second Set the amount of time your swimmers may remain completely submerged before the system will generate a Dangerous Submersion Alert Touch the amount of time ex 15s to select from a drop down menu with a range of times from 15 seconds to 45 seconds WAVE Systems Commercial User Guide v021221 1 Page of 21 40 IMPORTANT Aquatic safety experts recommend that no person remai...

Page 22: ...ert type available is the default tone However future system updates will include more options 5 Visual Alert Type When WAVE determines that a swimmer may be at risk it will begin to repeatedly flash its bright strobe light At the time of this writing the only visual alert type available is the default flashing Although not recommended the strobe may be turned off by setting the level to 0 IMPORTA...

Page 23: ...identifiers such as a name examples 20Jimmy 15 Goggles 07 Mary etc 5 Select the ADD WEARABLE button to add this wearable to your system NOTE You will also use this window to enable disable or remove swimmer wearables Follow this same procedure for Staff Bracelets by selecting the Bracelets tab Enabled An enabled wearable is monitored by the system Disabled A disabled wearable is not monitored by t...

Page 24: ...to remove the swimmer from the water If a rescue is necessary and the victim appears to be unconscious CPR should be used immediately See References section of this guide and learn more about CRP for children and adults by visiting https www medicalnewstoday com articles 324712 After evaluating the circumstances that caused the alert it may be stopped by selecting the SUPPRESS button If selected t...

Page 25: ...epending on the options selected for your system some users may also receive remote notifications via text SMS email phone and other options For more information on these services please contact us System Notifications When there is a non emergency notification needing your attention a bell icon will appear at the screen s upper right corner A badge will also appear showing the total number of not...

Page 26: ...n as possible You may continue to use the system as normal and the internal batteries will automatically begin recharging If not recharged in time the Hub will eventually shut down High Temp Warning On rare instances if the operating temperature of the Hub becomes too high the system will notify you At this time the Hub should be moved to a cooler location IMPORTANT If the internal temperature con...

Page 27: ...WAVE Systems Commercial User Guide v021221 1 Page of 27 40 WAVE WEARABLES ...

Page 28: ... detect motion To preserve its battery they will enter a sleep mode when they detect lack of motion for 2 minutes The wearables internal battery will last as long as 18 36 months depending on how often they are used When their battery becomes low your Hub will notify you via the WAVE Management App and via the Hub Strobe light When notified the wearable should be removed from the system and be rep...

Page 29: ...able This typically subsides after a few minutes of swimming For wearers who complain of a tight fit gently bend the Tracker s ends outwards It will return to its normal state after use TODDLETAGS ToddleTags are used by the system to detect when the wearer enters the water They attach to clothing quickly safely and securely using powerful magnets ToddleTags may also be attached to your pet s colla...

Page 30: ...turally attract each other and create a secure attachment to the clothing 4 To remove the ToddleTag after use simply hold the Back Plate with one hand while sliding the ToddleTag off with the other CAREFULLY return the Back Plate to the ToddleTag for later use TO ATTACH TODDLETAG TO A PET 1 Attach Carabiner to the hole in the Back Plate 2 CAREFULLY attach Back Plate to ToddleTag housing 3 Attach T...

Page 31: ...WAVE Systems Commercial User Guide v021221 1 Page of 31 40 DEPLOYING YOUR WAVE SYSTEM ...

Page 32: ... 3 feet or more and on a secure flat surface such as a tabletop or using an optional WAVE storage solution There should be no physical obstructions such as concrete walls dense vegetation stone or metal in front of the Hub IMPORTANT Do not subject the Hub to direct water spray or submerge it in water Move the unit inside or under cover during extreme or inclement weather TESTING THE HUB BEFORE USI...

Page 33: ...tely submerge the enabled wearable into the water until a Dangerous Submersion Alert is seen or heard 3 Continue this process until all general areas of the water are tested NOTE Although generally not necessary a more thorough test is swimming back and forth from end to end to cover the entire swim area similar to mowing a lawn Above the water areas that typically require more attention are those...

Page 34: ... settings 3 Check for system notifications and take any required actions as necessary 4 Distribute only ENABLED wearables to all swimmers and non swimmers IMPORTANT Always maintain vigilance and follow all standard safety protocols around water AFTER USING THE WAVE SYSTEM 1 Always inspect water to confirm that all swimmers have safely exited 2 All wearables should be accounted for and returned 3 I...

Page 35: ...ice s web browser program Chrome Safari etc 6 Enter the following URL in the address bar http 192 168 13 100 3000 7 Allow a few seconds for the Management App screen to appear If it does not appear after a few seconds reload refresh the page Note Your device must have WiFi activated and be on the WAVE wireless network to connect to and manage the Hub Depending on how your device is configured acce...

Page 36: ...WAVE Systems Commercial User Guide v021221 1 Page of 36 40 TROUBLESHOOTING ...

Page 37: ...e Dangerous Submersion Event page If a wearable does appear in the list see below System goes into alert with active wearables but no one is submerged System goes into alert with active wearables but no one is submerged 1 Scan the water immediately to confirm that there is no one or pet in the water Glare surface distortions blind spots etc may prevent you from seeing the possible victim 2 Scan th...

Page 38: ...er does not stay on 1 Some Trackers may expand when previously worn by a larger head Gently bend the ends of the Tracker inwards to return them to their original shape 2 Certain activities such as diving chicken fights rough housing and similar may cause a Tracker to fall off on occasion Trackers float and most users intuitively put the Tracker back on their head If the activity continues consider...

Page 39: ...roubleshooting solutions work or if you have any questions concerns or other issues please reach out to us so we can help 1 203 429 4636 during normal business hours support wavedds com 24 7 365 wavedds com contact us 24 7 365 CUSTOMER NOTES Date of Purchase Seller System Purchased Other info WAVE Systems Commercial User Guide v021221 1 Page of 39 40 ...

Page 40: ...CPR REFERENCE CHART WAVE Systems Commercial User Guide v021221 1 Page of 40 40 Source Medical News Today ...

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