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www.enware.com.au
© Enware Pty Ltd
Product Warranty Statement - WATTS AUSTRALIA
EFFECTIVE FROM 20 November 2023
This Warranty Statement applies to products supplied by Australian Valve Group Pty Ltd
(ACN 068 227 270) (
AVG
) or Enware Pty Ltd (ACN 662 302 767) (
Enware
) (each of AVG and
Enware, a Supplier) and installed within Australia.
Subject to the terms and conditions outlined in this Warranty Statement, each Supplier
warrants to its customers that a product supplied by it (
Product
) will be free from all defects in
material and workmanship under normal usage for the applicable Warranty Period (as set out
in the Warranty Table below). The Warranty Period commences from the date of delivery of the
relevant Product.
1. Conditions
The warranty provided under this Warranty Statement will not apply in respect of a Product (or
any Product defect, fault or resulting damage) if:
(a) the Product is not installed and maintained in accordance with the requirements of
the applicable laws, standards and codes (including, without limitation to, the National
Construction Code Volume Three – Plumbing Code of Australia, associated reference
standards as applicable at the time and AS/NZS 3500);
(b) the Product is not installed and maintained by a qualified technician in accordance with
the relevant installation and operation manual and instructions; and
(c) any Product defect, faulty or resulting damage arises from:
(i) failure by you or any other person to follow the relevant manual or instructions (relating
to the handling, storage, installation, fitting, connection, adjustment, maintenance or repair
of the Product) published or provided by the Supplier;
(ii) failure by you or any other person responsible for the fitting, installation, or other work
on the Product to follow or conform to applicable laws, standards and codes (including,
without limitation to, the AS/NZ 3500 set of Standards, all applicable State and Territory
Plumbing Codes, the Plumbing Code of Australia and directions and requirements of local
and other statutory authorities);
(iii) any parts or components not manufactured by the Supplier (or otherwise not
authorised by the Supplier) are installed or combined with the Product, without the prior
authorisation of the Supplier; or
(iv) any act or circumstance beyond our control including, without limitation to, accident,
abnormal use, vandalism, fouling caused by foreign material, damage from adverse water
conditions, chemical, acts of God, damage to buildings, other structures and infrastructure
and loss or damage during transit or transportation of the Product, or any abuse, misuse,
misapplication, improper installation or connection, or improper maintenance or alteration
of the Product.
2. Make a claim
To make a claim under this Warranty Statement, you must notify the relevant Supplier in writing
within 7 days of any alleged defect in the Product coming to your attention and provide the
Supplier with proof of your purchase of the Product to the relevant Supplier:
(a) If the Product is supplied by
AVG
, please contact AVG by telephone at 1800 284 287, or
by email via its online portal https://www.wattsau.com.au/support.
(b) If the Product is supplied by
Enware
, please complete the Product Service Request form
(ENF091), which is available on request from our office (see contact details below), or online
via https://www.enware.com.au/warranty-service-form/. All notifications and accompanying
forms must be sent to Enware marked for the attention of Enware, 9 Endeavour Road,
Caringbah NSW 2229. Enware can also be contacted by telephone (1300 369 273) or by
email ([email protected]).
On receipt of a notification from you of a claim under this Warranty Statement, the relevant
Supplier may contact you requesting you provide reasonably additional evidence, information
or details about your claim, or requiring that the relevant Product should be returned to the
Supplier (in accordance with the Supplier’s instructions) for inspection and testing.
Your failure to comply with any such request within a reasonable amount of time may result in
your claim under this Warranty Statement being rejected.