15
ServiceGuide-ACV-Assure
2133
EDP# 1917123
© 2021 Watts
Troubleshooting Guide
Poor or No Cellular Reception
Poor or no cellular reception will cause notifications to not work.
As noted in the Installation, Operation and Maintenance Manual,
the installation location is important for cellular reception. If the
CELLULAR LED is blinking due to poor or no connection, the
most likely issue is poor reception. If the device is still not
working, review the possible causes and solutions below.
Possible Cause 1
The location where the antenna is installed may be interfering
with cellular reception.
Note:
Care should be taken to ensure that the antenna side of
the device is installed away from any walls, wires, pipes, or other
obstructions, particularly anything metallic.
Solution 1
Move the Cellular Gateway to a location where the antenna is
not facing any internal walls, wires, pipes, or other obstructions,
such as an electrical box.
Possible Cause 2
The location has poor cellular reception.
Solution 2
Move your Cellular Gateway to a different location and check to
see that the CELLULAR LED is steady blue; if it is not, move the
device until you find a location with better cellular reception.
Note:
You can install the Cellular Gateway up to 100 feet away
from the Junction Box. Six feet of wire is supplied with the
Cellular Gateway. If additional wire is used, it must meet the
required rating for the Junction Box (300V, 22 AWG).
Please consider the following before installing the Cellular
Gateway outdoors:
• If the unit is installed outdoors, additional precautions may
need to be taken to ensure the wire entry at the bottom of
the node is adequately sealed (with silicone or something
similar) to prevent water intrusion.
Antenna
This section provides troubleshooting solutions to the most common issues if your Cellular Gateway is not working correctly. If you are
unable to resolve your issue, contact your local Watts representative to order a replacement device.
