TROUBLESHOOTING
Troubleshooting Programming
PROBLEM POSSIBLE
CAUSE
SOLUTION
1. Timer does not display time of day
a. Transformer unplugged
a. Connect power
b. No electric power at outlet b. Repair outlet or use working outle
t.
c. Defective transformer
c. Replace transformer
d. Defective PC board
d. Replace PC board
a. Switched outlet
a. Use uninterrupted outlet
b. Power outage
b. Reset time of day
c. Defective PC board
c. Replace PC board
a. Bypass valve in bypass position
a. Put bypass valve in service position
c. Restricted/stalled meter turbine
c. Remove meter and check for
rotation or foreign material
d. Defective meter
d. Replace meter
e. Defective PC board
e. Replace PC board
a. Power outages
a. Reset control valve to correct time
b. Time of day not set correctly
b. Reset to correct time of day
c. Time of regeneration incorrect
c. Reset regeneration time
d. Control valve set at “on 0”
d. Check control valve set-up
(immediate regeneration)
procedure regeneration time option
e. Control valve set at NORMAL on 0
e. Check control valve set-up
procedure regeneration time option
a. Control valve has just been serviced
a. Press NEXT and REGEN for
3 seconds or unplug power source
Jack (black wire) and plug back in
to reset control valve
b. Foreign matter is lodged in control
b. Check piston and spacer stack
valve.
assembly for foreign matter
.
c. High drive forces on piston
c. Replace piston(s) and spacer
stack assembled.
d. Control valve piston not in home
d. Press NEXT and REGEN for
position
3 seconds or unplug power source
jack (black wire) and plug back in
to reset control valve
e. Motor not inserted fully to engage
e. Check motor and wiring.
pinion, motor wires broken or
Replace motor if necessary
disconnected, motor failure
f. Drive gear label dirty or damaged
f. Replace or clean drive gear
missing or broken gear
g. Drive bracket incorrectly aligned
g. Reseat drive bracket properly
to back plate
h. PC board is damaged or defective
h. Replace PC board
i. PC board incorrectly aligned to
i.
Ensure PC board is correctly
drive bracket
snapped on to drive
26
2. Timer does not display
correct time of day
3. No softening display when
water is flowing
4. Control valve regenerates at
wrong time of day of day
5. ERROR followed by code number
Error Code 1001 -Unable to recognize
start of regeneration
Error Code 1002 - Unexpected stall
Error Code 1003 - Motor ran to long,
timed out trying to reach next cycle
position
Error Code 1004 - Motor ran to long,
timed out trying to reach home
position
If other Error Codes display contact
the factory.
