Bob Assistant - Reference Manual
2023-04-04 - Version 1.0
18
2.2.1.2.3.
Troubleshooting
Please be advised: If the LoRaWAN
TM
Network was unreachable or if the vibration level is below the
minimum level, the device will not start its duty, but will go back to deep sleep mode. To restart the
device, follow §
2.2.1.1 Turning BoB ASSISTANT ON
The following table summarizes the different sequences displayed by the LED, depending on the origin
of the problem:
Origin of the problem
Corresponding LED sequence on BoB
ASSISTANT
Problem solving
LoRaWAN
TM
Network
unreachable
10x
- Check device declaration on the
LoRaWAN
TM
Network Server (NS),
make sure that DEV_EUI, APP_EUI
and APP_Key are all correctly
declared on the NS.
If you did not receive the keys for
your device, please contact us.
- Check Network coverage on the
BoB ASSISTANT installation location.
If BoB ASSISTANT is out of range, you
can either add a gateway if you run
your own network, or contact your
operator to check for solutions
Vibration level below
the minimum level
10x
Change BoB ASSISTANT location on
the machine, and try to put it as
close as possible to the vibration
source, or on a less vibration-
insulated element.
BoB ASSISTANT perceives vibrations
of very low amplitude (minimum
0.01g), there is surely a suitable
place!
Hardware problem
10x
In this case, BoB ASSISTANT must be
replaced and we invite you to
contact our support team
