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1.1 Customer service
We offer support in Dutch and English. If you prefer, we recommend that you contact
the nearest service point or retail outlet in your area.
• Email:
• Chat:
•
Customer service: +31 85 001 2112
1.2 Service points
Would you rather go to a certified bicycle repair shop? Then go to one of our service
points. You can find out which one is closest to you via the website.
•
Service points: www.wattelectric.bike/shops
1.3 Check-up
We recommend that you get a check-up after about three months. This can be done
at a bicycle repair shop nearby. Among other things, they will check the tension of
your spokes and whether there is no slack in the hubs, the crankshaft or the steering
head.
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MAINTENANCE
In order to be able to enjoy your new bicycle to the fullest, it is important to carry out
proper maintenance. We have designed a bicycle without any unnecessary bells or
whistles. This enables you to easily carry out any maintenance yourself. Consider, for
example, replacing brake pads, patching up a tyre or oiling your chain. You will find
more information, manuals and instruction videos on our website. This will ensure that
your bicycle is kept in top condition. Precisely because we have kept our bikes as
straightforward as possible, you can buy most parts from a bicycle repair shop. You can
easily buy specific parts from our webshop, such as a new battery.
1.4 Warranty
Our bicycles come with a standard two-year manufacturer’s warranty on materials
and construction faults of the frame and electrical components. We provide a
two-year warranty on the battery, or up to 500 charging cycles. The warranty is
non-transferable and becomes invalid if the bicycle is transferred to another owner.
Assembly costs are at the expense of the owner. The following components, parts and
facts are excluded from this warranty or lead to an exclusion from the warranty:
•
Damage due to normal wear and tear
•
Damage due to weather conditions
•
Improper maintenance and damage as a result of incorrect
cleaning products, e.g. tools such as high-pressure jets, etc.
•
Any parts or accessories not originally supplied or replaced by WATT
Mobility
•
Parts prone to wear and tear such as ball bearings, rolling bearings,
bearing bolts and bearing screws, tyres, brake pads, etc.
•
Whenever the bicycle has been technically adjusted without the
approval of WATT Mobility
•
Consequential damages
•
Improper use of the bicycle and the battery
•
Consequences of a fall or a collision
•
Commercial rental or used for purposes other than personal use.
Please note: your invoice is also your proof of your warranty,
so keep it in a safe place!
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