Waters Network Systems
User’s Manual
Page 126
GSM-2108/GSM-1008SFP
that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware, including
personal computers, workstations, terminals and printers; plus, the various network media
types being used.
4. A record of changes that have been made to your network configuration prior to the
occurrence of the problem. Any changes to system administration procedures should all be
noted in this record.
8.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number.
To obtain an RMA number, call Waters Network Systems Customer Service at 800.328.2275
during business hours of 8:00 am to 5:00 pm (CT) or email
. When
calling, please have the following information readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product
name
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will repair
products that
are under warranty at no charge, and will return the warranty-repaired units to
the sender with shipping charges prepaid (see Warranty Information at the end of this
manual for complete details). However, if Waters cannot duplicate the problem or condition
causing the return, the unit will be returned as:
No Problem Found
.
Waters Network Systems reserves the right to charge for the testing of non-defective units
under warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
8.3
Shipping and Packaging Information
Should you need to ship the unit back to Waters Network Systems, please follow these
instructions: Package the unit carefully. It is recommended that you use the original container if
available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping
protection. (You may retain all connectors and this Installation Guide.) CAUTION: Do not pack
the unit in Styrofoam "popcorn" type packing material. This material may cause electro-static
shock damage to the unit.
Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping
container. Waters Network Systems is not responsible for your return shipping charges.
Ship the package to:
