18
Meter Check Disk
Meter Check Disk in chamber
instead of reagent disk
Select “Continue” to go to Test
Results screen. Select “Abort” to go
to Testing screen and run test with
reagent disk.
“Source” appears on
test screen instead of
“Sanitizer”
Wrong Market Type was chosen Go to Settings. Change Market Type
to Pool/Spa
!
On Test Results and
Test History screens
Problem with default blank due
to under filled disk or air bubble.
Test results are questionable.
Fill disk correctly (see FILLING). On
Test Results screen tap ! for details.
Range Error
Raw data out of range
Contact Support
Output Error
Decreased light intensity.
Possibly dirty lens
Clean lens (see CLEANING). Follow
Range Check Procedure. If error
message persists, contact Support.
Consistently unexpected
high results for metals
Metals may actually be present Repeat test with distilled water. If
the results still show that metals are
present, contact Support.
Alkalinity result of 0 ppm
Usually due to an underfilled
disk.
Review the disk filling procedures
and test again. If problem persists,
contact Support.
Unexpected results
Dirty disk cover
Gently clean disk cover apertures
with pipe cleaner or lint free cloth.
Disk type is not an option
in Disk Series
Software or meter firmware is
out of date.
High pH results
Water sample temperature
above 100 °F (38 °C) interferes
with pH reagent
For water samples over 100 °F
(38 °C) subtract 0.3 from pH result
or, for the most accurate result, wait
until water sample is below 90 °F
(32 °C) to test
Salt results not as
expected
Water sample not between
68-74 °F (20-23 °C). Sample
disk temperatures above or
below this will also cause
artificially low or high readings
respectively.
Run salt test with sample water and
disk between 68-74 °F (20-23 °C).
Disk not spinning
Lid open, meter not powered
on, low battery, disk or disk
cover pressed down too tightly
on hub
Close lid, power on meter, charge the
battery or plug meter into a stable
power source, remove the disk/disk
cover and place back in the chamber
more gently
Fast electrical transients may
disrupt operation of the Spin
Touch meter
Restart the test to resume normal
operation
Test result value on the
display is red
Results are out of range of
reagent system
Dilute sample. Retest for out of
range test factor. (All factors except
pH.)
Trouble connecting to
Bluetooth device
Bluetooth not enabled
Too many Bluetooth devices
near the meter
Printer power is ON and Fast
Printer Connection is ON
Enable Bluetooth
Have only one device near the meter
Turn printer power OFF. Or turn Past
Printer Connection OFF.
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