TROUBLESHOOTING
Analysis Chart
During this test, the pool heat pump as well as the pool pump
must be working
continuously
. Make sure that the information taken is adequate since, if no manufacturing
problem is detected by the service company mandated by Waterco during the service call, the
owner will have to pay for the service call fees since it will not be covered by the warranty.
Pool Heat Pump
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TROUBLESHOOTING
Circuit Breaker Trips
If you have purchased a remote control (or other equipment), make sure this equipment was
properly installed. If the problem originates from the installation of this equipment, the
warranty will not apply and you will have to pay the cost of the service call.
1. The amperage of the circuit breaker
AND
the electrical wiring must be as the instruction
on the pool heat pump name plate; otherwise notify your installer or electrician to correct
this problem, as this is not covered by the warranty.
2. If the circuit breaker and electrical wiring are as stated, make sure the drains located on
each side of the base of the pool heat pump are not obstructed.
The Pool Heat Pump Is Noisy
1. Check that the pool heat pump is leveled and on a solid base to prevent any vibrations
issues.
2. Ensure the noise is coming from the pool heat pump and not from other equipment which
will not be covered by the warranty (e.g.: noise coming from the bypass valve, pool
pump, etc);
3. An improper installation may cause this situation; it will need to be corrected by the
owner. This situation is not covered by the warranty.
The Temperature Shown on the Pool Heat Pump Is Not
the Same than the Pool Thermometer
It is possible to have a temperature variation between the temperature shown on the
electronic control temperature display of the pool heat pump and a pool thermometer which
may be read from different locations. Please refer to the
section “Temperature Calibration”,
in order to adequately recalibrate temperature if required.
Customer’s Name
Serial Number
Desired
Temperature
Pool Dimension
Use of a Solar
Cover (Yes or No)
Important
: Please record all information below in the
morning, before 12h00, for three consecutive days
Day 1
Day 2
Day 3
Outside air temperature
Weather conditions outside (e.g.: cloudy, sunny or rainy)
Pool water temperature. **Use a pool thermometer
Pool water temperature shown on the electronic control of
the pool heat pump
Important
: Please record all information below, 8 hours
later than those taken in the morning
Day 1
Day 2
Day 3
Outside air temperature
Weather conditions outside (e.g.: cloudy, sunny or rainy)
Pool water temperature. **Use a pool thermometer
Pool water temperature shown on the electronic control of
the pool heat pump
