25
Troubleshooting Guide
SYMPTOM
PROBABLE CAUSE
CORRECTION
6. Loss of Water
Pressure
Scaling / fouling of inlet pipe
Clean or replace pipeline. Pretreat to
prevent.
Fouled resin
Clean resin. Pretreat to prevent.
Improper backwash setting
Backwash more frequently
7. Excessive Water
in Brine Tank
and / or Salty
Water to Service
Plugged drain line or drain line
control
Check flow to drain. Clean drainline
flow control button
Dirty or damaged brine valve
Clean or replace brine valve.
Plugged injector or screen
Clean or replace injector screen.
Low inlet pressure
Increase pressure to allow injector
to perform properly. (20 psi mini
-
mum)
Excessive brine refill cycle time
Lower brine refill time.
8. Softener Fails to
Use Salt
Check items listed in #1
Improper control valve program-
ming
Check and reset programming
Plugged / restrict drain line
Clean drain line and / or flow control
button
Injector and / or screen is plugged
Clean or replace injector and screen
No water in brine tank
Check for restriction in DLFC. Ensure
safety float is not stuck. Check brine
tank for leaks.
Water pressure is too low
Line pressure must be at least 20
psi.
Brine line injects air during brine
draw
Check brine line connections for air
leaks
Internal control leak
Call dealer. Check piston, seals and
spacers for scratches and dents.
9. Continuous Flow
to Drain
Foreign material in control piston
and seals
Call dealer. Clean valve and replace
piston and seals.
Internal control leak
Same as above.
Valve jammed in backwash, brine or
rapid rinse position
Same as above.
Motor stopped or jammed
Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
