10
TROUBLE SHOOTING
Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and also their solutions. Please check here and further FAQ on the included
user manual CD before calling your DVR dealer.
PROBLEM
SOLUTION
No power
Check power cord connection.
Confirm that there is power from the outlet.
Not working when pressing any button
Press any key and then enter the password to
exit “Key Lock” mode.
Timer record is not working
Check if the “TIMER RECORD ENABLE” is set
to “YES”.
No live video
Check the camera’s video cable and
connections.
Check the monitor’s video cable and
connections.
Confirm the camera is power supplied.
Check the setting of the camera lens.
No recorded video
Check if the HDD is installed and connected
properly.
DVR keeps rebooting
Make sure the power connector and HDD are
connected closely, or change another suitable
HDD.
HDD detection failed
Change another HDD for testing.
Change another HDD cable for testing.
Make sure HDD “Master”, “Slave” mode is
correctly set.
Can’t detect your USB flash drive
Change another USB flash drive to test.
Can’t view the DVR images over the network with
IE web browser
Update the JAVA program
Update the firmware of the software AP
Can’t play the recorded data on my DVR
There must be at least 8192 images of recorded
data for playback to work properly. If not, your
DVR will stop the playback.
For example, if the IPS is set to 30, the recording
time should be at least 273 seconds (8192
images / 30 IPS) for the playback to work
properly.
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
