~ 25 ~
Installation and operation manual WP
Outside the guarantee period, or in the event of a failure not covered by the guarantee,
the manufacturer may offer an on-site service. The customer must accept a quote in
advance.
No after-sales service interventions will change the guarantee period.
6.4
WP manufacturer’s guarantee
The manufacturer's guarantee is for 5 years. As well as this parts guarantee, labour
costs are included only if the equipment is returned to our workshops. If the heat pump
has to be returned, the transport costs are the responsibility of the customer for the
transport to our workshops, and of the manufacturer for the return transport costs.
The guarantee may not be honoured if:
Your heat pump has not been installed using best practice, following the
recommendations described in this manual.
Routine maintenance has not been carried out, especially the cleaning of the evaporator
and the condensate outlets. There should not be any standing water within the chassis.
The damage is due to improper installation, bad connections, or an incorrect placement
of the installation.
The damage or repairs are the result of misuse, abuse, improper repairs, unauthorised
modifications or third-party equipment faults.
The damage is due to flooding, wind, fire, lightning, accidents, corrosive atmospheres or
other conditions beyond your dealer's control.
Parts have been replaced by parts that are not supplied or approved by your dealer.
The damage is to persons or property of any kind whatsoever, including any direct,
indirect, special or consequential damage resulting from the use or loss of use of the
product.
