Wallbox commander User Manual Download Page 9

  

 

WBCM-UG-002-EN 

9/11 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

10.

 

Troubleshooting 

 

10.1

 

General 

Charger does not power up 
No voltage supply – Circuit Breaker is OFF or tripped. · 
Turn ON the Circuit breaker.  
Check that the RCD is ON. Press the test button of the RCD, the RCD should turn off. 
 
Charging schedule has not started  
The vehicle is programmed for a later charging time. 
The vehicle is fully charged  
The vehicle has an error, check the vehicle 
The charging plug is not correctly connected, reconnect the plug 
The charging plug could be damaged or dirty 
 
Vehicle not fully charged or increased charging time or charging at low power 
When the vehicle is almost full, the charging begins to slow down. 
If the charger or the vehicle detects an elevated temperature, the power is reduced 
 
Charging cable plug cannot be disconnected  
The charge has not been ended by the vehicle. End the charging session from the vehicle or from the 
Wallbox. 

Selection of 

year

 

Selection 

of month

 

Selection 

of week

 

Charging 

information

 

- Time

 

- Consumed 

power

 

- Added range

 

Graphical 

information

 

Summary of Contents for commander

Page 1: ...WBCM UG 002 EN 1 11 Wallbox Commander User Guide...

Page 2: ...system designed with cutting edge technology to satisfy your daily needs This user guide will show you how to charge and will also give you the basic functionalities for your interaction with the Wall...

Page 3: ...ll always be able to just plug and charge it can be as simple as that Contents 1 Charge your vehicle 4 2 Choose your vehicle 4 3 Connect to an internet network 5 3 1 Connect to a Wi Fi network 5 3 2 C...

Page 4: ...eal Time Dashboard will indicate the charging parameters Charging time Time remaining to complete the charging The power used The quantity of kilometres that are charged per one hour 2 Choose your veh...

Page 5: ...top left of the screen If this icon appears it means that is not connected 3 2 Connect to an Ethernet network The ethernet port in your Commander is located inside the charger behind the touch screen...

Page 6: ...an easily check or uncheck by pressing or sliding the button Activated schedule Deactivated schedule If you connect the vehicle 12h before the schedule the vehicle will start charging automatically 6...

Page 7: ...ode Please contact Wallbox or your distributor to get this code 8 Synchronize data with myWallbox To register on myWallbox access to wallbox com mywallbox and select create an account 1 Fill the user...

Page 8: ...e downloaded and installed the app it will ask for your myWallbox user name and password You will access to the main screen of the app Android iOS Real time information Time min Power kW Speed km h Ad...

Page 9: ...ging plug is not correctly connected reconnect the plug The charging plug could be damaged or dirty Vehicle not fully charged or increased charging time or charging at low power When the vehicle is al...

Page 10: ...n your device s Settings app 2 Under Wireless networks tap More Tethering portable hotspot 3 Tap Portable Wi Fi hotspot to switch it on or off Tip Switching on the hotspot for the first time fills in...

Page 11: ...BCM UG 002 EN 11 11 10 3 Logs No charging logs appear on myWallbox app No correct communication between the charger and Wallbox servers please do a restore of the charger Go to Settings System Restore...

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