WBCM-UG-002-EN
10/11
10.2
Wi-Fi
No Wi-Fi Coverage in the installation location
If it is not possible to install the Wallbox Commander in another location, a Wi-Fi range extender could be a
solution.
If no Wi-Fi connection is possible, your Wallbox can be connected to internet with an ethernet cable.
Wi-Fi Coverage but problems connecting
Check your Wi-Fi and Internet connection.
Try to connect with another device and check that the network is up and able to connect to the internet.
Restart your Router
Proceed to disconnect the line switch of the charger and wait one minute before reconnecting
Check Cable Connections
Open ports on your router
To connect to the internet, your Wallbox Commander needs the following open ports:
-
TCP 80 Used for data transferring
-
UDP 123 Used for time synchronization
Connect to a different Wi-Fi Network
If you don’t have another Wi-Fi network available, you can create a Wi-Fi network with your mobile phone.
Try to create a new Wi-Fi hotspot connection with your mobile phone:
To turn your phone on as a Wi-Fi hotspot:
1.
Open your device's Settings app.
2.
Under "Wireless & networks," tap More Tethering & portable hotspot .
3.
Tap Portable Wi-Fi hotspot to switch it on or off.
Tip: Switching on the hotspot for the first time fills in default settings, like a network name and
password.
Connect your Wallbox to this new Wi-Fi network.
Disconnections from the Wi-Fi network
If the charger has lost its Wi-Fi connection, just restart your Wallbox Commander and automatically it will
connect again.
If you have put incorrectly or saved different passwords for the same Wi-Fi connection and having issues, it is
advisable to restore your charger.
Go to
Settings -> System -> Restore
Warning messages
Your network supply is continuously checked in order to assure safety operation, if one of these parameters is not in
range the charger will impede to energize the vehicle and it will show a message on the screen:
Unavailability of the charging station (F):
The available current on the selector is set to 0. If the selector is correctly set, proceed to disconnect
the line switch of the charger and wait one minute before reconnecting
No power to the charging station (E):
disconnect the charging cable from the vehicle, proceed to disconnect the line switch of the charger
and wait one minute before reconnecting
