Troubleshooting
Page 45
The pen side switch does
not work.
Be sure you are using the pen that originally came with your pen
display tablet, or an Intuos3 pen. Other pens may not function
properly.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display tablet’s active area – do this without
pressing down on the pen tip.
From the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
(and input tool) you are using. Check also which S
IDE
S
WITCH
M
ODE
option is selected. (These options are accessed by clicking on the
control panel O
PTIONS
... button.)
Make sure the status LED lights blue when you press the side switch.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see
Troubleshooting
on page 36).
The pen tip and screen
cursor do not properly line
up.
Open the Wacom Tablet control panel and select the C
ALIBRATE
tab.
Continue with
Calibrating Cintiq
on page 29.
The screen cursor moves
but does not jump to the
pen tip location on the
display screen, and does
not follow the pen tip when
the pen is moved across the
display.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, see the
Installation
instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
P
EN
mode and M
OUSE
mode, make sure that your pen display tablet
is operating in P
EN
mode.
When using Cintiq on a
multiple display system, you
cannot use the pen to
control the other display(s).
Make sure that one of the ExpressKeys is set to D
ISPLAY
T
OGGLE
,
and then press that key to cycle between pen control for the Cintiq
and your other displays. See the electronic Software User’s Manual
for details on working with D
ISPLAY
T
OGGLE
.
You can also use your pen to control the other displays in M
OUSE
mode. To use M
OUSE
mode, first set the pen’s DuoSwitch to M
ODE
T
OGGLE
.... Then use the switch to toggle between P
EN
mode and
M
OUSE
mode.
12WX_Manual.fm Page 45 Thursday, September 20, 2007 3:49 PM
