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Transfer a Call
There are three options of how to transfer a phone call.
- CONSULTIVE: Speak with the requested party before transferring
1. Select
Transfer
2. Enter the Extension or phone number (do not use one-touch buttons)
3. Select
Call
4. After speaking with the dialed party, select
Transfer
- BLIND: Transfer the call directly to the requested party, Caller ID will show
1. Select
Transfer
2. Enter the Extension or phone number
3. Press
B Transfer
-
VOICEMAIL: Transfer the call directly to the requested party’s voicemail
1. Select
Transfer
2. Enter *15 + the Extension or phone number
3. Select
Send
Call History
To check your call history on your desk phone, select the History key:
- Navigate between All calls, Missed calls, Placed calls, Received calls, and Forwarded calls
* To view your call history in the CommPortal, please see the Call History topic in the CommPortal section.
Missed Call Notification
If you miss a phone call, a “# Missed Calls” notification message will appear on the top right corner of the
screen on your desk phone.
- View Missed Calls
1. Select the down arrow of the circle navigation key
* This will also remove the “# Missed Calls” notification message
* The “# Missed Calls” notification message can be disabled in the CommPortal. See the Missed Call
Notification topic in the CommPortal section.