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According to valid legal regulations it depends whether the Buyer is the End Customer or not.
“The Buyer who is the End Customer” or simply the “End Customer” is the legal entity that does not
conclude and execute the Contract in order to run or promote his own trade or business activities.
“The Buyer who is not the End Customer” is a Businessman that buys Goods or uses services for the
purpose of using the Goods or services for his own business activities. The Buyer conforms to the
General Purchase Agreement and business conditions.
These Conditions of Warranty and Warranty Claims are an integral part of every Purchase Agreement
made between the Seller and the Buyer. All Warranty Conditions are valid and binding, unless
otherwise specified in the Purchase Agreement, in the Amendment to this Contract or in another
written agreement.
Warranty Conditions
Warranty Period
The Seller provides the Buyer a 24 months Warranty for Goods Quality, unless otherwise specified in
the Certificate of Warranty, Invoice, Bill of Delivery or other documents related to the Goods. The legal
warranty period provided to the Consumer is not affected.
By the Warranty for Goods Quality, the Seller guarantees that the delivered Goods shall be, for a
certain period of time, suitable for regular or contracted use, and that the Goods shall maintain its
regular or contracted features.
The Warranty does not cover defects resulting from (if applicable):
•
User’s fault, i.e. product damage caused by unqualified repair work, improper assembly,
insufficient insertion of seat post into frame, insufficient tightening of pedals and cranks
•
Improper maintenance
•
Mechanical damages
•
Regular use (e.g. wearing out of rubber and plastic parts, moving mechanisms, joints, wear of
brake pads/blocks, chain, tires, cassette/multi wheel etc.)
•
Unavoidable event, natural disaster
•
Adjustments made by unqualified person
•
Improper maintenance, improper placement, damages caused by low or high temperature,
water, inappropriate pressure, shocks, intentional changes in design or construction etc.
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately after taking the
responsibility for the Goods and its damages, i.e. immediately after its delivery. The Buyer must check
the Goods so that he discovers all the defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller, to prove the purchase
and validity of the claim by the Invoice or Bill of Delivery that i
ncludes the product’s serial number, or
eventually by the documents without the serial number. If the Buyer does not prove the validity of the
Warranty Claim by these documents, the Seller has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in the case that the
Warranty Conditions were not fulfilled or in the case of reporting the defect by mistake etc.), the Seller
is eligible to require a compensation for all the costs arising from the repair. The cost shall be
calculated according to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the Warranty Claim is not accepted.
The Seller reserves the right to claim a compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by the Warranty provided by
the Seller, the Seller shall fix the reported defects by means of repair or by the exchange of the
damaged part or product for a new one. Based on the agreement of the Buyer, the Seller has the right
to exchange the defected Goods for a fully compatible Goods of the same or better technical
characteristics. The Seller is entitled to choose the form of the Warranty Claim Procedures described
in this paragraph.
