REPLACEMENT PARTS
May 2, 2011
Returning a Defective Unit
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JACE-700 MOUNTING AND WIRING GUIDE
Part Number 11694 Rev 1.6
33
Returning a Defective Unit
For proper credit on an in-warranty unit, ship the defective unit per the vendor’s
return material procedures.
Note
If the defective unit is under warranty, please follow return instructions
provided in this section.
If the unit is
out of warranty
, please discard any replaced part.
• Do not return an out-of-warranty JACE-700 controller.
Prior to returning the unit, contact your vendor to obtain a return materials
authorization (RMA) number and other instructions.
Please provide:
• Product model
• Serial number
• Nature of the defect
• PO number to secure the RMA
United States
Phone: 804-254-7086, ext. 11
Email for RMA:
rma@tridium.com
Return to:
Tridium, Inc.
2256 Dabney Road, Suite C
Richmond, VA 23230
Attn: Return Department RMA# ____________
Europe
Phone: +44 (0) 1403 740290
Fax: +44 (0) 1403 741804
Email for product orders:
Return to:
Tridium Europe Ltd
1, The Grainstore
Brooks Green Road
Coolham, West Sussex
RH13 8GR United Kingdom
Attn: Return Department RMA# ____________
Asia/Pacific
Phone: +65 6887 5154
Fax: +65 6887 5342
Email for technical support:
