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Tech Support

In the event that you require technical support use one of the following methods to reach our team. We’re

happy to help you resolve any issue you may experience.

U.S. Technical Support

[email protected]
1-855-393-9782

Global Technical Support

[email protected]
+91-22-28305929

Summary of Contents for Telepresence

Page 1: ......

Page 2: ...USER MANUAL...

Page 3: ...e 5 Components 9 Component Installation 10 Component Installation Diagram 11 Software Con guration 12 Network Settings 16 User Settings 18 Diagnostics 20 Time Settings 22 Archives 22 Software Versions...

Page 4: ......

Page 5: ...applied when necessary for the Vu system to operate properly Port Access The following port access is required for both inbound and outbound call ow TCP 5222 XMPP For XMPP registration and authenticat...

Page 6: ...r organization is conducting web content ltering the following websites must be added to your network s list of trusted sites Please also add the following sites to the trusted site list of your web b...

Page 7: ...nce Lighting Lighting can make or break your video conferencing session Follow this list of do s and don ts for the best image possible Do Position soft and bright lights in front of the user on camer...

Page 8: ...disturbances modify your room with any of the following choices Furniture especially upholstered Curtains Venetian blinds Plants in the corner spaces Ba es for rooms with high ceilings Sound dampenin...

Page 9: ...he attention of other meeting attendees Don t Include too much bright red in the frame Bright reds will take away from the presentation of the user and may a ect the natural representation of skin ton...

Page 10: ...8...

Page 11: ...Components A Codec B Camera C Tripod D Micropone E Keyboard F Keyboard Dongle G Keyboard Charge Cable H HDMI Cable I Camera Cable J Network Cable K Power Adapter L USB Extender Cable For Mic A D E F G...

Page 12: ...er L between the microphone and codec for extra length Step 4 Plug keyboard dongle F into bottom front USB port on codec A Step 5 Turn on the keyboard using the switch on the side You may need to char...

Page 13: ...omponent Installation Diagram Camera to USB B Tripod to Camera C Keyboard Dongle to USB F Power Adapter to Outlet K I A FRONT A BACK HDMI to Display H Network Cable to Network J Microphone to USB D 11...

Page 14: ...d on the display Press the power button on the front of the Vu Telepresence unit After the booting process you will enter con guration screen Step 2 Network Settings If you have a DHCP service enabled...

Page 15: ...rator ISP to ensure that your network is active Con rm Internet is Available Blue If red the network you are connected to cannot access the internet If you choose to operate Vu in StandAlone mode with...

Page 16: ...in the Vu directory It is how you will appear in a contact list Create a name with 15 characters or less If your desired name is already taken you will be noti ed and prompted to choose another Vu Num...

Page 17: ...ith this simple step Click the gear icon at the bottom of the home screen to enter settings No password is required during setup Click Connection Manager at the upper left In the center ofthe screen y...

Page 18: ...ion to location or IP to IP In this case Vu has made it easy to save these network settings for quick access later Under Network Settings you may create any number of network pro les and switch them o...

Page 19: ...tional network con gurations To set up a new network pro le rst click Add Con rm that the Vu unit has access to the new network Select the network Type DHCP or Static If you are operating on a DHCP se...

Page 20: ...less If your desired name is already chosen by another Vu user you will be prompted to choose another name Vu Number Choose any 10 digit number This number is public facing and searchable If your des...

Page 21: ...ringtones busy signals etc Automatic Gain Control ACG When ACG is activated Vu causes the microphone to become extra sensitive in order to boost your microphone volume level When ACG is activated the...

Page 22: ...www google com and press ping Iperf Iperf is used to check for UDP packet loss on the network connected to the Vu unit To run Iperf input the IP address of another Vu online unit followed by 7010 1m a...

Page 23: ...Check with your IT administrator ISP to ensure that your network is active Con rm Internet is Available Blue If red the network you are connected to cannot access the internet If you choose to operate...

Page 24: ...ge the Date Time or Time Zone of your Vu Telepresence unit If you have created any recordings from previous Vu Telepresence meetings those recordings will appear here Select a video to play This video...

Page 25: ...s Any patches or software updates that have been made to your Vu Telepresence system since the installation will be listed here Select one of the optional themed background images to be displayed on y...

Page 26: ...h to connect with follow this procedure Note that the same far side unit can be added to your contact list under multiple signaling accounts concurrently To add a contact to your Vu to Vu signaling ac...

Page 27: ...eir homescreen which they must accept before calls can be placed to that user To add a contact to your H 323 SIP or Standalone signaling account Select H 323 SIP or Standalone under Account Name Enter...

Page 28: ...of contacts exceeds one page you may scroll by clicking and dragging within the contacts window In the Vu signaling section of your contact list you can see whether your Vu contact is online or o ine...

Page 29: ...do not support online o ine veri cation To place a call Find the name number of the contact that you would like to dial Click the green telephone symbol to place a call You will hear a ringtone If th...

Page 30: ...support use one of the following methods to reach our team We re happy to help you resolve any issue you may experience U S Technical Support support vutelepresence com 1 855 393 9782 Global Technical...

Page 31: ...Notes 29...

Page 32: ...Notes 30...

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