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www.vtechphones.com
Troubleshooting
Problem
Suggestion
My calls fade or cut
in and out while I’m
using my handset .
• Other electronic products can cause interference with your cordless phone . Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone . It is normal to experience static
on your phone while the microwave is running . Do not install this phone in the same outlet or
near the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will get better reception not installed in
a low area .
• If the other phones in your home are having the issue, the problem is in your wiring or local
service . Contact your local telephone company (charges may apply) .
The charge light is off . • Clean the handset and base charging contact each month using a pencil eraser or cloth .
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• Your phone might be malfunctioning . Please refer to the
Warranty
(see page 46) section of
this user’s manual for further instruction .
