4
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Additional information
Troubleshooting
Problem
Suggestion
CAN’T CONNECT
displays on my
handset .
• Move the handset closer to the base . You might have moved out of range .
• If the handset is in its base and the charging light does not come on, refer to
The charge light
is
off
(see page 44) in this troubleshooting guide .
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• Other electronic products can cause interference with your cordless phone . Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
The batteries will not
hold a charge .
• Charge the battery in the handset for 16 hours . For optimum daily performance, return the
handset to its base when not in use .
• You may need to purchase a new battery, please refer to the
Batteries
(see page 38) section
of this user’s manual .
• Your phone might be malfunctioning . Please refer to the Warranty section of this user’s manual
for further instruction .
I hear other calls while
using my phone .
• Disconnect your base unit from the telephone jack, and plug in a regular telephone . If you
still hear other calls, the problem is probably in your wiring or local service . Call your local
telephone company .
I hear noise in the
handset, and none of
the keys or buttons
work .
• Make sure the power cord is plugged in .
