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VTech UP416, User Manual

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VTech UP416 User Manual Download Page 11

3

Main menu

The 

>

 symbol highlights a menu item.

Main menu

Ringers ( pages 38-  39 )
Set Date/Time ( page 40 )
One Touch ( pages 64-  67 )
Phone Settings ( pages 41-  46 )
System Setup ( pages 29-  37 )
Registration ( pages 23-  27 )
Customer Support ( page 47 )

Using menus

Press 

MENU/

SELECT

 to show the main menu. 

Press   or   to scroll through menu items.
Press 

MENU

/SELECT

 or press 

/SKIP

 to select 

a highlighted menu item.
Press 

MENU

/SELECT

 to save changes.

Press 

CANCEL 

to cancel an operation, exit the 

menu display or return to the idle screen.

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>Ringers

Set Date/Time
One Touch
Phone Settings
System Setup

 Registration

Customer Support

Getting started

Console overview

Summary of Contents for UP416

Page 1: ...Go to businessphones vtech com to register your product for enhanced warranty support and latest VTech product news UP416 4 Line Office Phones Main Console User s manual...

Page 2: ...ce of purchase Both the model and serial numbers of your VTech product can be found on the bottom of the console Save your sales receipt and original packaging in case it is necessary to return your t...

Page 3: ...soline vapors etc a leak of natural gas etc Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink...

Page 4: ...ce between portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless tel...

Page 5: ...installed Console Console power adapter Ethernet cable Wall mount bracket Two gray telephone line cords 2 conductor Two black telephone line cords 4 conductor Replacement directory card Abridged user...

Page 6: ...dless handset to your UP416 console 25 Adding and registering a cordless headset 26 To register an IS6100 cordless headset to your UP416 console 26 Deregistering cordless handset and cordless headset...

Page 7: ...ouch entry 66 To dial a one touch entry 66 Edit the one touch key 66 Delete an one touch key 67 Directory About the directory 68 Capacity 68 Exit the directory 68 Create directory entries 69 Create a...

Page 8: ...date time 93 Message alert 94 Message Length 94 Call screening 95 Recording time 95 Auto attendant operation 96 Using the auto attendant 96 Auto attendant AA flow chart 97 Answering system operation...

Page 9: ...next message CANCEL While in a menu press to cancel an operation and exit the menu display LINE 1 LINE 4 keys Press to make or answer a call on the desired line pages 48 49 MESSAGE WAITING indicator F...

Page 10: ...ume when in idle mode page 38 SPEAKER Press to turn on the speakerphone Press again to turn it off page 49 FLASH During a call press to answer an incoming call when you receive a call waiting alert pa...

Page 11: ...rt page 47 Using menus Press MENU SELECT to show the main menu Press or to scroll through menu items Press MENU SELECT or press SKIP to select a highlighted menu item Press MENU SELECT to save changes...

Page 12: ...speakerphone MUTE Mute Microphone is muted PRIV Call privacy On steadily when the call privacy feature is set to On REC Record a call On steadily when recording a call New private mailbox message New...

Page 13: ...is on hold Flashes quickly when there is an incoming call or a transfer call HOLD Flashes when a telephone line is on hold INTERCOM On when the console is on an intercom call Flashes when there is an...

Page 14: ...or another device such as a personal computer to connect to the Ethernet network through the console The UP416 console supports intercom and call transfers between system extensions and is capable of...

Page 15: ...ne telephone without connecting it to desksets Method 1 Install the console as a system telephone You must install and set up the UP416 console first before expanding your system with UP406 deskset UP...

Page 16: ...f this console NOTES The PC port does not function when there is no power connected to this console Refer to pages 11 16 for installation instructions This telephone system does not support Power over...

Page 17: ...itch near where you install the console You can have only one console in a system Make sure you assign a unique extension number to each individual phone in your telephone system See Set extension num...

Page 18: ...vider for more information about DSL filters Your product may be shipped with a protective sticker covering the console display remove it before use For customer service or product information visit o...

Page 19: ...onsole at different angles for optimum visibility 2 Do not power up the console until you have plugged in all telephone lines and the Ethernet cable as instructed in steps 4 5 The power adapter is int...

Page 20: ...ne lines Ethernet cable if necessary and power adapter See the illustration on the next page to connect to four single line wall jacks or see page 14 to connect to two 2 line wall jacks 4 Snap the kic...

Page 21: ...sole as an Internet pass through For details see Use the existing Ethernet wall jack on page 8 Plug the other end of the Ethernet cable into an Ethernet switch or router Plug the larger end of the con...

Page 22: ...lack telephone line cord into the L3 4 jack Plug the small end of the console power adapter into the power jack at the back of the console Ethernet switch Router 6 Line 1 2 Line 3 4 NOTES Use only the...

Page 23: ...s manually under the Set static IP menu See the instructions on the next page for details To set an extension number When the console displays IP obtained XXX XXX X XXX Please set an extension number...

Page 24: ...hernet switch or router Press MENU SELECT The screen displays Subnet mask Use the dialing keys to enter a specific subnet mask Press DELETE to delete a character Press to add a dot Press REPEAT or SKI...

Page 25: ...s done Lift the handset If you hear a dial tone the installation was successful You may change the stand alone telephone to a system telephone with use of UP406 deskset at a later stage Follow the ste...

Page 26: ...utlet the telephone line cords from the wall jacks or DSL filters and the Ethernet cable from the Ethernet switch or router Put the corded handset aside Use a coin to rotate the handset tab 180 degree...

Page 27: ...19 Getting started Wall mount installation Snap the kickstand into the outermost groove until it locks into place 4...

Page 28: ...at the back of the console Press the lower tabs of the mounting bracket into the lower slots at the back of the console until they lock into place 5 Connect the telephone line cords Ethernet cable if...

Page 29: ...plate Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate Push the console down until it clicks securely in place 8 Bundle the tele...

Page 30: ...ine cords and power adapter cord are bundled untie them first 2 Push the console up to remove it from wall Unplug the telephone line cords or DSL filters from the wall the power adapter from the power...

Page 31: ...default If you have changed your console s name enter the same name using dialing keys on the deskset Otherwise skip to step 5 to continue Press DELETE to delete a character Press REPEAT or SKIP to mo...

Page 32: ...the connection was successful NOTES If the connection is not successful the deskset returns to the previous screen Try the connection process again Make sure you assign a unique extension number to t...

Page 33: ...tration and press MENU SELECT or SKIP Press MENU SELECT again or press SKIP to select Handset The console screen shows Registering handset Put handset on cradle to start Place the unregistered cordles...

Page 34: ...inning registration Make sure the headset is out of the headset charger before you begin registration On the UP416 console press MENU SELECT Press or to scroll to Registration then press MENU SELECT o...

Page 35: ...o Deregistration and press MENU SELECT or SKIP The console screen shows Deregister all devices Press SELECT to confirm Press MENU SELECT to confirm The process takes up to 10 seconds to complete The c...

Page 36: ...mm headset into the HEADSET jack on the side of the console Side view of the console NOTE The HEADSET button on the console controls only the corded headset For more details on the operation of the co...

Page 37: ...fore connecting any system desksets To change the extension number When the console is idle press MENU SELECT Press or to scroll to System Setup then press MENU SELECT or SKIP Press MENU SELECT again...

Page 38: ...ase an extension number When the console is idle press MENU SELECT Press or to scroll to System Setup then press MENU SELECT or SKIP Press or to scroll to Remove Ext No then press MENU SELECT or SKIP...

Page 39: ...T or SKIP Press or to scroll to Prime Line then press MENU SELECT or SKIP Press or to choose the desired line then press MENU SELECT or SKIP To exit without making changes press CANCEL NOTE If you ins...

Page 40: ...ension then press MENU SELECT Repeat this step until all desired extensions are selected The extensions marked with a tick will ring when there is an incoming call from the line chosen in Step 4 The e...

Page 41: ...Press or to scroll to Yes then press MENU SELECT or SKIP The screen displays Obtain IP from DHCP server Press MENU SELECT to save the setting The screen displays Obtaining IP from DHCP server Please...

Page 42: ...enable Set static IP When the console is idle press MENU SELECT Press or to scroll to System Setup then press MENU SELECT or SKIP Press or to scroll to Network Setup then press MENU SELECT or SKIP Pr...

Page 43: ...Use the dialing keys to enter a specific gateway Press DELETE to delete a character Press to add a dot Press REPEAT or SKIP to move the cursor to the left or right Press MENU SELECT to save The screen...

Page 44: ...MENU SELECT Press or to scroll to System Setup then press MENU SELECT or SKIP Press or to scroll to Network Setup then press MENU SELECT or SKIP Press or to scroll to Discovery method then press MENU...

Page 45: ...en press MENU SELECT or SKIP Press or to scroll to Network Info then press MENU SELECT or SKIP Press or to browse through the network information 1 2 3 4 System Setup Set Ext No Remove Ext No Prime Li...

Page 46: ...sole to adjust the ringer volume Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL OR When the console is idle press S VOLUME T to adjus...

Page 47: ...oll to Ringer Tone then press MENU SELECT or SKIP Press or to select the desired line Line 1 Line 2 Line 3 or Line 4 then press MENU SELECT or SKIP Press or to select the desired ringer tone Press MEN...

Page 48: ...press MENU SELECT or SKIP Use the dialing keys to enter the month MM day DD and year YY Press REPEAT or SKIP to scroll between month day and year Press MENU SELECT to move to the time setting Use the...

Page 49: ...dle press MENU SELECT Press or to scroll to Phone Settings then press MENU SELECT or SKIP Press MENU SELECT again or SKIP to select LCD Language Press or to select English Fran ais or Espa ol Press ME...

Page 50: ...ialed When the console is idle press MENU SELECT Press or to scroll to Phone Settings then press MENU SELECT or SKIP Press or to scroll to Home area code then press MENU SELECT or SKIP The console dis...

Page 51: ...en contrast to one of eight levels to optimize readability in different lighting conditions When the console is idle press MENU SELECT Press or to scroll to Phone Settings then press MENU SELECT or SK...

Page 52: ...er extensions to join a call in progress You can turn this setting on to ensure that only one device uses a line at a time To turn this feature on or off When the console is idle press MENU SELECT 2 P...

Page 53: ...ting and return to the previous menu To exit without making changes press CANCEL or REPEAT NOTE Source of music files FreeMusicArchive org Used under open license Hold reminder When this feature is on...

Page 54: ...All phone settings directory caller ID history redial list one touch memory central and private mailbox messages will be reset To reset all feature settings to default When the console is idle press M...

Page 55: ...omer support Use this feature to display the VTech website When the console is idle press MENU SELECT Press or to scroll to Customer Support then press MENU SELECT or SKIP Press CANCEL to return to th...

Page 56: ...call on the corresponding line Making and ending a call To make a call using the console Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired l...

Page 57: ...ing Enter the telephone number Press DELETE to make corrections Lift the handset or press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the...

Page 58: ...t the listening volume Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE When mute is on...

Page 59: ...HOLD To release the hold press the line key LINE 1 LINE 4 of the line being put on hold Music on hold M O H is available on this console if you have turned on the Music on hold setting page 45 When y...

Page 60: ...extensions can now join the call by pressing the corresponding line key LINE 1 LINE 4 To turn call privacy back on during a call While on a call press MENU SELECT Press MENU SELECT to select Call Pri...

Page 61: ...then press MENU SELECT Press MENU SELECT to choose Start recording The recording starts and the screen shows REC There is a beep sound NOTE To ensure that you are in compliance with any federal or st...

Page 62: ...t making changes press CANCEL and continue with the conversation To access the call history while on a call Press CALL HISTORY then press or to scroll to the desired entry Press MENU SELECT to dial th...

Page 63: ...ss MENU SELECT The console displays Enter Name Use the dialing keys to enter the name up to 15 characters Press REPEAT or SKIP to move the cursor to the left or right Press DELETE to delete a characte...

Page 64: ...enter the redial list and display the most recently called number Press or to view other recently called numbers Press REPEAT or SKIP to choose Copy to 1 touch then press MENU SELECT The console disp...

Page 65: ...eed to take an action to speak with the other party and stop the auto redial attempts Press MUTE on the console then lift the handset press SPEAKER or HEADSET to speak with the other party After a cal...

Page 66: ...call is put on hold When the external party picks up you can have a private conversation with that party OR Press INTERCOM The outside call is put on hold Press or to scroll to the desired extension o...

Page 67: ...urn call privacy off during a call on page 52 to turn off the setting temporarily Any system extension can join the call by pressing the line key currently in use to join the conference until the maxi...

Page 68: ...arts a conference call Number of outside calls in a conference Number of system extensions in a conference Outside lines available for other extension to use Console 1 1 2 1 2 1 2 1 1 2 2 0 Deskset 1...

Page 69: ...ER followed by the desired one touch button The console displays Intercom to XX XX represents the extension number of the destination device NOTES Before the intercom call is answered you can cancel t...

Page 70: ...corresponding flashing line key LINE 1 LINE 4 on the console before the destination device answers the call Put the handset on the console or press SPEAKER to hang up NOTES If the private mailbox of...

Page 71: ...on then press MENU SELECT OR Use the dialing keys to dial the extension number The destination extension rings and the call can be answered by lifting the handset or pressing SPEAKER You can now talk...

Page 72: ...then press MENU SELECT or SKIP Press or to scroll to Program then press MENU SELECT or SKIP The screen displays Enter Number Use the dialing keys to enter a telephone number up to 30 digits or an ext...

Page 73: ...turn to the previous menu The screen displays Press a 1 touch key to save the number Press the desired one touch key to store the telephone number in the upper location OR Press LOWER then press the d...

Page 74: ...the lower location The console dials the one touch number using the speakerphone Edit the one touch key When the console is idle press MENU SELECT Press or to scroll to One Touch then press MENU SELE...

Page 75: ...ling sequence Press or to choose Add flash then press MENU SELECT An F appears on the screen Continue storing the number as usual Press or to scroll to Done then press MENU SELECT to save the setting...

Page 76: ...30 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 71 If there are already 50 entries the screen shows Directory memory full when you try to c...

Page 77: ...itional key presses produce other characters on that key See the chart below Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I...

Page 78: ...g dialing You can store the flash signal required by some special services as part of a dialing sequence Press or to choose Add flash then press MENU SELECT An F appears on the screen Press or to scro...

Page 79: ...name search If there is an entry matching the letter you press the directory shows the first name beginning with that letter If there is no entry matching the letter you press the directory shows the...

Page 80: ...the number by lifting the corded handset or pressing SPEAKER or the desired line key LINE 1 LINE 4 Delete an entry When a directory entry appears press MENU SELECT Press or to choose Delete then press...

Page 81: ...or to choose Add pause then press MENU SELECT A P appears on the screen Store a signal for switching to temporary tone signaling If you have dial pulse rotary service this signal is required for some...

Page 82: ...es Press or to choose Send tone then press MENU SELECT A T appears on the screen All numbers you enter after this will send touch tone signals during dialing You can store the flash signal required by...

Page 83: ...is feature Contact your telephone service provider if You have both caller ID and call waiting but as separate services you might need to combine these services You only have caller ID service or only...

Page 84: ...caller s name and telephone number are included in the display Caller ID information appears on the screen as the telephone rings or until the caller hangs up or until the call has been answered at a...

Page 85: ...D log by pressing CALL HISTORY the screen shows XX New call s All new or missed entries are counted as new calls Each time you review a call history entry with the icon NEW the number of missed calls...

Page 86: ...hile reviewing the call history press pound key repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the dir...

Page 87: ...pulse rotary service this signal is required for some special services Press or to choose Send tone then press MENU SELECT A T appears on the screen All numbers you enter after this will send touch to...

Page 88: ...history entry When in the caller ID history press or to scroll to the number you wish to delete Press DELETE to delete the shown entry from the caller ID history The screen displays Caller ID deleted...

Page 89: ...PRIVATE NAME The caller prefers not to show the name PRIVATE NUMBER The caller prefers not to show the phone number PRIVATE CALLER The caller prefers not to show the phone number and name UNKNOWN NAM...

Page 90: ...city You can record up to three outgoing announcements and a directory announcement for the auto attendant and one announcement for the private mailbox of this console Each announcement can be up to 1...

Page 91: ...turned on When the console is idle press ANS SYS Press or to scroll to Auto Attendant then press MENU SELECT or SKIP Press or to scroll to Auto Att ON OFF then press MENU SELECT or SKIP Press or to c...

Page 92: ...n press pound For a company directory please dial 0 To leave a message please dial 9 Day OGM Thank you for calling our company If you know your party s extension you may dial it at any time then press...

Page 93: ...o scroll to Auto Attendant then press MENU SELECT or SKIP Press or to scroll to Announcement then press MENU SELECT or SKIP When the night mode is turned off press or to choose General OGM or Director...

Page 94: ...or to scroll to Start End Time then press MENU SELECT or SKIP Press or to scroll to the item you want to edit and press the dialing keys to enter the correct digit Press REPEAT or SKIP to select AM o...

Page 95: ...coming calls you can press or to view the caller ID information To answer the call lift the handset or press the corresponding line key LINE 1 LINE 4 SPEAKER or HEADSET on the console Reset the auto a...

Page 96: ...to Attendant then press MENU SELECT or SKIP Press or to scroll to Reset Auto Att then press MENU SELECT or SKIP The screen displays Reset Auto Attendant to default settings Press MENU SELECT to confir...

Page 97: ...hen press MENU SELECT or SKIP Press or to scroll to Priv MB ON OFF then press MENU SELECT or SKIP Press or to choose On or Off Press MENU SELECT Private mailbox delay Use this feature to choose how lo...

Page 98: ...elapsed Press MENU SELECT to stop recording To play an announcement When the console is idle press ANS SYS Press or to scroll to Private Mailbox then press MENU SELECT or SKIP Press or to scroll to An...

Page 99: ...ss or to scroll to Private Mailbox then press MENU SELECT or SKIP Press or to scroll to Announcement then press MENU SELECT or SKIP Press or to scroll to Reset then press MENU SELECT or SKIP The scree...

Page 100: ...the console during recording When the console is idle press ANS SYS Press or to scroll to Private Mailbox then press MENU SELECT or SKIP Press or to scroll to Call Intercept then press MENU SELECT or...

Page 101: ...g and return to the previous menu To exit without making changes press CANCEL Message date time The message date and time is set to Announce by default During message playback you hear the date and ti...

Page 102: ...nouncement but is not able to record a message If you choose 1 minute 2 minutes or 3 minutes the caller can record a message up to that specific time period If you choose Unlimited the caller can reco...

Page 103: ...the console is idle press ANS SYS Press or to scroll to Ans Sys Setup then press MENU SELECT or SKIP Press or to scroll to Call Screening then press MENU SELECT or SKIP Press or to choose On or Off P...

Page 104: ...y time See Private mailbox delay on page 89 the extension announces Hello please leave a message after the tone then you can record a private message in that extension mailbox If the private mailbox o...

Page 105: ...cks up the call Normal call or private mailbox records message Yes Caller enters another extension or records a message No AA calls extension Caller dials extension number Caller enters remote access...

Page 106: ...console you can play the messages in both the central and private mailboxes You can choose to play the new messages only or play all messages new messages and old messages By default the system announ...

Page 107: ...current message Immediately press REPEAT after the date and time announcement to hear the previous message Press to stop the message playback Press to start the message playback Press DELETE after the...

Page 108: ...ing messages When the console is idle press ANS SYS Press or to scroll to Private Mailbox then press MENU SELECT or SKIP Press or to scroll to Record Memo then press MENU SELECT or SKIP Lift the hands...

Page 109: ...to play new messages in the private mailbox 1 Press to play all messages in the private mailbox 2 Press within three seconds of the message playing to go back to the previous message Press after thre...

Page 110: ...all NOTES If you do not enter a valid remote access code the auto attendant announces The system does not recognize that extension Please check it and enter it again If you do not enter any remote acc...

Page 111: ...Directory A number is saved to the directory DECT Headset registered The cordless headset registration was successful DECT Headset deregistered The cordless headset is deregistered from the telephone...

Page 112: ...again later The destination extension does not answer the intercom call No IP obtained Check network There is no IP assigned to the console Number already saved The telephone number you have entered i...

Page 113: ...in later All telephone lines are in use Transfer from There is a transferred call from a deskset extension Transfer Line X to The console is transferring a call to a deskset extension Unable to obtain...

Page 114: ...console to apply the new setting Your router may have reassigned a new IP address to the console Reboot the console to update If you changed to a new router make sure the discovery method matches with...

Page 115: ...ght take a second or two to connect the console and produce a dial tone This is normal Wait an extra second before dialing Make sure the telephone is set to the correct dial mode pulse dial or tone di...

Page 116: ...ck to make sure that each system extension has a unique extension number Refer to Set extension number on page 29 for details The destination party is busy try again later I cannot join a conversation...

Page 117: ...all Make sure that the ringer is not off Refer to Ringer volume on page 38 in this user s manual Make sure the telephone line cords power cord and Ethernet cable are plugged in securely Make sure the...

Page 118: ...cement make sure you speak in a normal tone of voice about nine inches from the console Make sure there is no background noise television music traffic etc when recording The auto attendant does not r...

Page 119: ...rt on page 94 for details If the caller pauses for longer than seven seconds the system stops recording and disconnects the call If the system s memory becomes full during message recording the system...

Page 120: ...le port USB hub USB splitter that is not powered In a few rare instances the USB port on your computer may not have enough power Try using a USB hub with its own external power supply If you are using...

Page 121: ...rms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your telephone base has a dur...

Page 122: ...uctions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone s...

Page 123: ...ns Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This Class A digital...

Page 124: ...the PRODUCT extends for TWO 2 YEARS from the date of purchase If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to...

Page 125: ...ased PRODUCT model and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive a...

Page 126: ...ications RF frequency band 1921 536MHz 1928 448MHz Channels 5 Operating temperature 32 F 122 F 0 C 50 C Telephone base voltage AC adapter output 5 1VDC 1200mA Ethernet Network Ports 10 100 Mbps RJ 45...

Page 127: ...23 24 Contrast 43 D Date 40 Default settings 46 Delay 83 89 Deregister a headset 27 Deregistering a handset 27 Deskset connection 23 24 Dialing options 78 Dial mode 44 Directory 68 74 Directory card...

Page 128: ...ialing 49 Prime line 31 Privacy 44 52 Private mailbox 89 92 Pulse dialing 44 R Record a call 53 Recording time 95 Redial 55 Register a handset 25 Register a headset 26 Remote access 101 102 Rename con...

Page 129: ...121 V Volume 38 50 Volume control 50 W Wall mount 18 22 Warranty 116 117 Website 47 Index...

Page 130: ...gs Limited Specifications are subject to change without notice 2014 VTech Communications Inc All rights reserved 04 14 UP416_WEBCIB_V1 0 Document order number 91 007440 010 100 Designed to fit you hom...

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