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1

Using the Phone

Main menu items

1. Features (see page 36) 

 

3. User Settings (see page 53)

2. Status (see page 52)  

 

4. Admin Settings (available 

     

only to your system administrator)

Making calls

You can make a call at any time by choosing an off-hook method (such as lifting 

the handset, pressing a Line key, or pressing 

HEADSET

 or 

SPEAKER

), and then 

dialing a number. When the phone is in idle mode or has calls on hold, you can 

make a call by pre-dialing a phone number and then going off hook to call the 

number.

To go off hook and make a call:

1.  To use the default line, lift the handset, press 

HEADSET

, or press 

SPEAKER

2.  Use the key pad to enter the desired phone number.

•  Press 

Backspc

 if you enter an incorrect digit.

•  Press 

123

 to change from entering digits to entering letters (if you 

need to enter a domain name as part of the number).

3.  Press 

Dial

 , or, if the phone accepts the number as valid, it dials the 

number after a short delay.

Note that the default live dial soft keys are shown above. Your phone’s soft keys 

are programmable and may differ from what is shown here.

If Hotline is enabled, then the phone will automatically dial a pre-programmed 

number after going off hook.

Hosted Telephony in the Cloud

6

Using the Phone

As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) 

keys. However, BLF keys and LEDs represent activity on an individual deskset, 

extension only. You can use the BLF key as a quick dial key to call the extension 

and intercept ringing calls.

Note

: Your system administrator sets up Busy Lamp Field keys. Your key labels 

should identify the BLF keys and which extensions they monitor. The BLF feature 

may not be available on your deskset.
For BLF LED states, see “Programmable feature key lights” on page 20.

To dial a monitored extension:

•  Press the BLF key for that extension. The monitored 

extension can be idle, or have an active or held call.

line key. When the other person answers, your deskset 

indicate two active calls: one active call on the line key that 

you dialed out on, and one active call on the BLF key of the 

monitored extension you called.

To answer a call ringing at a monitored extension:

• 

Hosted Telephony in the Cloud

Summary of Contents for ErisTerminal VSP725A

Page 1: ... ORANGE Flashing ORANGE Monitored phone is idle Monitored phone is on a call or has a held call The monitored phone is ringing Registration error Automatic Call Distribution Steady GREEN Slow Flash GREEN Steady ORANGE ACD agent wrap up state ACD agent ready state ACD agent unavailable state ACD logged on ACD logged off ACD subscription error Using the menu 1 Press MENU to show the main menu 2 Pres...

Page 2: ...Your phone s soft keys are programmable and may differ from what is shown here If Hotline is enabled then the phone will automatically dial a pre programmed number after going off hook Hosted Telephony in the Cloud 6 Using the Phone As with shared lines you can monitor call activity using Busy Lamp Field BLF keys However BLF keys and LEDs represent activity on an individual deskset extension only ...

Page 3: ...umber of the desired speed dial entry For example to dial speed dial entry 4 press and hold 4 on the dial pad See Speed Dial on page 47 Hosted Telephony in the Cloud 5 Using the Phone Transferring calls continued To transfer a call blind 1 During a call press Transfer The call is automatically put on hold and the transfer setup screen appears 2 Press Blind 3 Dial the number to which you want to tr...

Page 4: ...ring calls You can transfer a call to someone else at another phone If you talk to the transfer recipient before completing the transfer you are making a supervised transfer However the transfer recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer ...

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