16
Appendix
Troubleshooting
If you have dificulty with your product please try the suggestions below.
For customer service, visit our website at
vtechphones.com
, or call
1 (800) 595-9511
.
My speakerphone does not work at all.
• Make sure the speakerphone charger power adapter is securely plugged into
an electrical outlet (see “Connect power to the wireless speaker” on page 8).
The POWER light should be on.
• Make sure the speakerphone is registered to the dongle (see “Registering the
dongle” on page 10).
• Other electronic products such as HAM radios and other DECT phones
can cause interference with your wireless speakerphone. Try installing your
speakerphone as far away as possible from these types of electronic devices.
• If the speakerphone battery is completely depleted, it may take up to 15
minutes to charge the speakerphone before the speakerphone has enough
charge to use for a short time.
The other party cannot hear my voice during a call.
• Make sure the mute feature is not turned on during a call.
I cannot hear any audio from the wireless speakerphone.
• Make sure the wireless speakerphone is enabled (see “Connecting the wireless
speaker to a computer” on page 10) and the speaker volume is not set to
the lowest level.
• On your computer, click the speaker icon (located at the bottom right hand
corner in Microsoft Windows). Make sure “VTech Headset” is selected as
current audio device.
• The speakerphone may be too far from the dongle. Move it closer to the dongle.
