Appendix
57
Troubleshooting
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the battery connector securely into the cordless handset.
Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the cordless handset for at least 12 hours. For optimum
daily performance, return the cordless handset to the handset charger when not
in use.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use (page 4).
Reset the telephone base. Unplug the electrical power. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to reset.
You may need to purchase a new battery. Refer to
Handset battery installation
(page 3) and
Handset battery charging
(page 4).
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or telephone service. Contact your telephone service provider.
The display shows No line. I cannot get a dial tone.
Try all the suggestions, above.
If the previous suggestions do not work, disconnect the telephone base from the
telephone jack and connect to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone service. Contact your
telephone service provider.
Your line cord may be defective. Try installing a new line cord.
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
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