Appendix
75
Troubleshooting
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the power
adapter into a different, working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You might have moved out of
range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Out of range OR No pwr at base appears on my cordless handset.
Ensure you plug the telephone base in properly and the power is on.
Place the cordless handset closer to the telephone base for synchronization.
Move the cordless handset closer to the telephone base. You might have moved out of
range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
The batteries do not hold a charge.
If the cordless handset is in the handset charger and the charge light is not on, refer to
The charge light is off or blinking
(page 79).
Charge the battery in the cordless handset for at least 16 hours. For optimum daily
performance, return the cordless handset to the charger when not in use.
If the battery is depleted, it might take approximately 30 minutes to charge the handset before
it shows
Low battery
, refer to the table on page 7 for details.
You might need to purchase a new battery. Please refer to
Battery installation and
charging
in this user’s manual on pages 7-8.
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Appendix
76
Troubleshooting
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
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the telephone wall jack (see page 5
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as a result of DSL interference. Please contact your DSL service provider for more
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You may be able to improve the performance of your cordless phone by installing your
new telephone base as far as possible from any other existing cordless telephone
system that may already be installed.
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical outlet. You
might experience decreased performance while the microwave oven is operating.
If you plug your phone in with a modem or a surge protector, plug the phone (or modem/
surge protector) into a different location. If this does not solve the problem, relocate your
phone or modem farther apart from one another, or use a different surge protector.
Relocate your phone to a higher location. The phone might have better reception in a
high area.
If the other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
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surface with the dial pad facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in a different
telephone. If you still hear other calls, call your telephone service provider.
The telephone does not ring when there is an incoming call.
Make sure that the ringer is not off. Refer to
Ringer volume
on page 24 in this user’s
manual.
Make sure you plug in the telephone line cord securely into the telephone base and
the telephone jack. Make sure you plug in the power cord securely.
The cordless handset may be too far from the telephone base.
Charge the battery in the cordless handset for at least 16 hours. For optimum daily
performance, return the cordless handset to the handset charger when not in use.
You may have too many extension phones on your telephone line to allow all of them
to ring simultaneously. Try unplugging some of the other phones.
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